Avaya 4622SW Guide de l'utilisateur télécharger pdf (Page 80)

Telephone Management and Troubleshooting

80 4622SW IP Telephone Release 2.2 User Guide

2. Press # to return to the Phone screen.

If nothing appears on the display and the phone is receiving power, your phone might need to

be replaced. Contact your System Administrator for assistance or additional troubleshooting

information.

Basic Troubleshooting Chart

Problem/Symptom Suggested Solution

Phone does not activate after

connecting it the first time

Unless your System Administrator has already initialized

your telephone, you might experience a delay of several

minutes before it becomes operational. Upon plug-in, your

telephone immediately starts downloading its operational

software, its IP address, and any special features

programmed by your System Administrator from the server

to which it is connected. Report any delay of more than 10

minutes to your System Administrator.

Phone does not activate after a

power interruption

Allow a few minutes for re-initialization after unplugging,

powering down the phone, server problems, or other power

interruption causes.

Phone worked earlier but does

not currently appear to work

Contact your System Administrator.

Speaker does not operate Ask your System Administrator if your Speaker was

disabled.

Phone does not ring Use the Up/Down Volume keys to set your ringer volume

to a higher level.

From another phone, place a call to your extension to test

this suggested solution.

Display shows an error/

informational message

Most messages involve server/phone interaction.

If you are on a call and the display suddenly shows

“Discovering...,” the network connection between the

telephone and the call server was interrupted, but your call

stayed connected. The telephone automatically starts to

re-register with the call server, but until re-registration

succeeds, you do not have access to switch features and

functionality such as Transfer, or to administered Feature

buttons.

If you cannot resolve the problem based on the message

received, contact your System Administrator for resolution.

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Avaya 4622SW Guide de l'utilisateur Page 80

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