Avaya 1220 with SIP Software 4.0 Guide de l'utilisateur

Avaya 1220 IP Deskphone with SIP Software User GuideAvaya Communication Server 1000Document Status: StandardDocument Version: 02.01Part Code: NN43170-

Contents10Audio Codecs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 218Audio Codec Selection . . . . . . . . . . . . . .

Receiving a call100Figure 15: Incoming call screenAnswering an incoming callWhen you can answer an incoming call, you can choose one of four methods.T

Receiving a call101To redirect a call, press the Redrct context-sensitive soft key. To enter a SIP address or phone number where you want the call red

Receiving a call102To redirect a call by using the Address Book or Call Inbox:Redrct1. Press the Redrct context-sensitive soft key to redirect an inco

Receiving a call103Declining an incoming callYou can decline an incoming call by pressing the Decline context-sensitive soft key. You can decline a ca

Receiving a call104Creating a new Call Decline ReasonYou can create an new Call Decline Reason.To create a New Decline Reason during an incoming call:

Receiving a call105Managing Call Decline ReasonsYou can create Call Decline Reasons that you can access when you want to decline an incoming call. Als

Receiving a call106To delete a Call Decline Reason:SaveBack4. Choose one of the following:— Press the Save context-sensitive soft key to save the new

Receiving a call107To edit a Call Decline Reason:Ignoring an incoming callYou can terminate an incoming call alert without answering the call or sendi

Receiving a call108You can set the Call Ignore feature to either Local or Network. When Call Ignore is set to Local, only that IP Deskphone is affecte

Receiving a call109Receiving intercom callsYour IP Deskphone can be part of an intercom group. After you receive a call from the intercom group, the f

Contents11Address books . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 237User status . . . . . . . . . . . . . . . . . . .

Receiving a call110• The IP Deskphone blocks all key events, such as line keys and digit keys, except for the Volume up and down keys, the Mute on and

The Address Book111The Address BookThe Address Book is a personal directory of contacts from which you can make a phone call or send an Instant Messag

The Address Book112When you view the details of a contact, you can:• Send an IM. For more information, see “Composing an Instant Message” on page 143.

The Address Book113To initiate a call to a contact stored in the Address Book:1. Press the Directory fixed key to select a contact from the Address Bo

The Address Book114Adding a contact to your Address BookYou can add a new contacts to the Address Book of the Avaya 1220 IP Deskphone.To add a contact

The Address Book115Editing a contact in your Address BookYou can edit a contact in your Address Book.To edit a contact in your Address Book:YesNoBack5

The Address Book116View2. Press the Up/Down navigation key to highlight the contact you want to edit, and then press the View context-sensitive soft k

The Address Book1177. Use the dialpad to enter a new phone number or new SIP address (URI) for the contact.NextBack8. Choose one of the following:—Pre

The Address Book118To delete a contact from your Address Book:Ok10. Press the Ok context-sensitive soft key to complete the entry and return to the p

The Address Book119Copying information to the Address BookTo copy information from the Call Inbox screen to the Address Book use the Copy fixed key.No

Contents12Context-sensitive soft keys . . . . . . . . . . . . . . . . . . . . . . . . . . 287Display screen icons . . . . . . . . . . . . . . . . . .

The Address Book1204. Use the dialpad to enter a name for the new entry.NextBack5. Choose one of the following:—Press the Next context-sensitive soft

The Address Book121 Yes8. Do one of the following to complete the entry:— Press the Yes context-sensitive soft key to add the contact

The Address Book122Searching for a contact in the Address BookWhen you access the Avaya 1220 IP Deskphone Address Book you can perform a search for a

The Address Book123Using the Search feature in the Address BookTo search for a contact while accessing your personal Address Book, use the dialpad to

The Address Book124Select2. Press the Up/Down navigation key and then press the Select context-sensitive soft key to choose a search criteria:— 1. Use

The Address Book125Using Global SearchYou can perform a global search for a contact.To perform a Global Search for a contact:CallSearchExit6. When a s

The Address Book126Select2. Press the Up/Down navigation key and then press the Select context-sensitive soft key to choose a search criteria:— 1. Use

The Address Book127CallSave6. When a search result is successful you can do one of the following:— Press the Up/Down navigation key to highlight a con

The Address Book128NewBack8. When a search result is not successful, you can do one of the following:—Press the New context-sensitive soft key to retu

Call Inbox129Call InboxWhile your Avaya 1220 IP Deskphone is active, all incoming calls are saved in your Call Inbox. You can view the following detai

Welcome13WelcomeYour Avaya 1220 IP Deskphone brings voice and data to your desktop. The Avaya 1220 IP Deskphone connects directly to a Local Area Netw

Call Inbox130Accessing the Call InboxYou can access the Call Inbox and initiate a call when the IP Deskphone is:• Idle. For more information, see “Man

Call Inbox131EnterMissedAll3. Do one of the following:— To place a call to the selected address using the primary login of the IP Deskphone, press the

Call Inbox132Table 8 on page 132 provides a list of additional user interactions for the main inbox screen.Table 8: Additional user interactionsItem F

Call Inbox133Viewing the details of a call in the Call InboxTo view details of a call in the Call Inbox:Managing missed callsWhen you do not answer in

Call Inbox134To view missed calls:Msgs 1. Press the Msg/Inbox fixed keyand press the Missed context-sensitive soft key.2. Press the Up/Down navigation

Call Inbox135Missed Calls NotificationYou can change the call log behavior so that the message xx new calls is cleared by entering the Inbox without h

Call Inbox136Select 3. Choose one of the following:— Press the Select context-sensitive soft key.— Press the Back context-sensitive soft key to abort

Call Inbox137Initiating a call from the Call InboxWhen you receive a call that is missed or answered, the calling number is listed in the Inbox. You c

Call Inbox138Deleting calls in your Call InboxWhen you delete calls from the Call Inbox, both missed calls and answered calls are deleted. When you vi

Call Inbox139Accessing the calls in your Call Inbox during a callYou can access the calls in your Call Inbox while you are in an active call.To access

Welcome14— one Ethernet port for LAN connection— one Ethernet port for optional PC connection• Power over Ethernet (PoE) through the LAN port, or powe

Instant Messaging140Instant Messaging You can use your Avaya 1220 IP Deskphone to send and receive an Instant Message (IM). You can access and respond

Instant Messaging141Figure 20: Instant Message pop-upWhen an IM pop-up appears you can do the following:• Press the View context-sensitive soft key to

Instant Messaging142Configuring IM audible alertYou can configure the Avaya 1220 IP Deskphone to audibly alert you when a new IM arrives. The Avaya 12

Instant Messaging143Composing an Instant MessageWhen you compose an IM, enter the address of the recipient and then enter the message. When you reply

Instant Messaging144Instant Message Inbox/OutboxThe IM Inbox contains a list of all incoming and outgoing Instant Messages. You can filter the IM list

Instant Messaging145a contact. The lit blue LED indicates the arrival of a new IM. An icon indicates the status of the IMs in your Instant Message Inb

Instant Messaging146User2. Press the Up/Down navigation key to highlight an IM from the list of Instant Messages in your IM Inbox/Outbox.Note: When y

Instant Messaging147Viewing the content of an Instant MessageWhen you view the content of an Instant Message, you can do the following:• Reply to the

Instant Messaging148Initiating a call from an Instant MessageTo initiate a call from the IM Inbox, press the Expand fixed key or press the Msgs contex

Instant Messaging149Deleting an Instant MessageTo delete a single IM, all the IMs from one contact, or all the IMs in your IM Inbox complete the neces

Welcome15This section describes the controls on your Avaya 1220 IP Deskphone. Your Avaya 1220 IP Deskphone can have fixed keys with icons or with labe

Instant Messaging150DeleteBack3. Select one of the following context-sensitive soft keys:— Press the Delete context-sensitive soft key to clear all IM

While on an active call151While on an active callYou can use the following features during an active call:• “Making a new call” on page 151• “Placing

While on an active call152Initiating a call using the active call context-sensitive soft key menuYou can initiate a call using the active call context

While on an active call153can also redirect the new call, decline the new call, transfer the new call, or ignore the new call. For more information, s

While on an active call154To retrieve a call on hold: Multiple calls On HoldWhen you have more than one call on hold, use the navigation key to highli

While on an active call155The Join context-sensitive soft key appears when there are multiple calls on the IP Deskphone that can be joined for a confe

While on an active call156more…Press the more… context-sensitive soft key to select a new menu list of context-sensitive soft keys.When you press the

While on an active call157Park Press the Park context-sensitive soft key to park the current call.more… Press the more… context-sensitive soft key to

While on an active call158Prefs Press the Prefs context-sensitive soft key to display the Preferences menu.The menu items include the following:1. Dis

While on an active call159Prefs 6. Network—use to access the following:— Server Settings— Device Settings— Diagnostics— Disable screensaver—Licensing—

Welcome16(Services) When the IP Deskphone is idle, press the Services key to briefly display the software version, network address, and Ethernet addre

While on an active call160To access a call on hold when multiple calls are on hold:To make a call on hold the active call:1. Press the Up/Down navigat

While on an active call161Using 3-way callingWhen you have more than one call and you want to join the incoming calls into one call, you can use 3-way

While on an active call162Figure 23: 3-way Call Note 1: If you receive a new call during a 3-way call, you can answer the new call as usual. The Avay

While on an active call163Setting up a conference callWhen you want to invite three or more callers to a call, you can set up a conference call using

While on an active call164To join a call to an existing conference call:Ad hoc conferencing when connecting to the Call ServerThis feature allows you

While on an active call165Figure 24: Current Domain pageThe context-sensitive soft keys available for viewing the conference details of the current do

While on an active call166Figure 25: Domain page with conference parametersThe context-sensitive soft keys available on the conference parameters page

While on an active call167Figure 26: Edit Domain screenTo edit the conference properties and maximum number of ports, press the Edit context-sensitive

While on an active call168• Save—to save the updated value to the system configuration file.• Abc (/123)—to toggle the input mode to digits (or alphab

While on an active call169Select4. Choose one of the following:— Enter the phone number or SIP address to which you are transferring the call.— Select

Welcome17(Volume) Use the Volume control buttons to adjust the volume of the ringer, handset, headset, speaker, and the Handsfree feature. Press the t

While on an active call170To transfer a call to Voice Mail:YesNoBackThe Avaya 1220 IP Deskphone prompts you with the following question, Consult with

While on an active call171Note 1: The Transfer to Voice Mail feature is not available for all call servers. Contact your system administrator or serv

While on an active call172Using the Park Call featureYou can use the Park Call feature to temporarily park a call to the call server or to a specific

While on an active call173Retrieving a Parked CallYou must have the retrieval code to retrieve a parked call from the server. You can retrieve a parke

While on an active call1742. Use the Dialpad to enter the retrieval code of the parked call.RetrveClearBack3. You can do one of the following:— Press

Additional features175Additional featuresYou can use the following additional features:• “Using the Friends feature” on page 175• “Feature keys” on pa

Additional features176Figure 28: Presence status of a friendAccessing your Friends listTo check the online status of a friend on your list:FilterSelec

Additional features177To initiate a call to a friend on the Friends list:StatusAllEdit2. Do one of the following:— Press the Status context-sensitive

Additional features178To send an IM to a friend on the Friends list:Call3. Press the Call context-sensitive soft key to initiate a call to the friend.

Additional features179Editing information of a friendYou can edit information of a friend on the Friends list.To edit your Friends list:5. Use the dia

Welcome18(Goodbye) Press the Goodbye/Release key to terminate an active call. When multiple calls are active, press the Goodbye/Release key to end the

Additional features180Edit2. Press the Up/Down navigation key to highlight the friend you want to edit and press the Edit context-sensitive soft key.a

Additional features1816. Use the dialpad to enter the new address for the contact.NextBack7. Choose one of the following:—Press the Next context-sensi

Additional features182To delete a contact from your Friends list:FilterSelect1. Choose one of the following:— Press the Directory fixed key.— Press th

Additional features183Feature keysUse the Feature key option to configure the feature keys on Avaya 1220 IP Deskphone and the Expansion Module for Ava

Additional features184Figure 30 on page 184 shows the feature key numbering for 3 Expansion Modules for Avaya 1220 Series IP Deskphone. Figure 30: Fea

Additional features185The Program Key screen provides the following context-sensitive soft keys:• View— to access the feature key detail screen.• Edit

Additional features186Figure 31: Feature key detailsThe Program Key screen displays the following:• Key—programmed feature key number• Label—label use

Additional features187Note 1: If you to try to view a feature key that is not programmed the IP Deskphone displays the message: Program Key Not Avail

Additional features188Figure 32: Edit feature key screenTo modify a feature key:Modify1. Press the Modify context-sensitive soft.The Select Service sc

Additional features189SelectBack3. Choose one of the following:— Press the Select context-sensitive soft key to choose a service.The next screen in th

Welcome19IP Deskphone displayYour Avaya 1220 IP Deskphone display is divided into two display areas:• The upper display area is for information such a

Additional features190The following procedure continues from Step 6 on page 190. To program a Speed Dial feature key:NextBack6. Choose one of the fol

Additional features1914. Use the dial pad to enter a key label.Next5. Press the Next context-sensitive soft key to continue.6. Use the dial pad to en

Additional features192The following procedure continues from Step 6 on page 190.To program a Call Forward feature key:YesNo10. Choose one of the foll

Additional features193The following procedure continues from Step 6 on page 190.To program a Do Not Disturb feature key:FinishClearBack3. Choose one

Additional features194The following procedure continues from Step 6 on page 190.To program a Send IM feature key:FinishBack2. Choose one of the follo

Additional features195The following procedure continues from Step 6 on page 190.To program a Presence feature key:Finish6. Press the Finish context-s

Additional features1963. You can choose a more detailed message for other users to see or you can select None if you do not want to give additional in

Additional features197Remove a programmed feature keyYou can remove a feature key by using one of the following methods:1. Edit context-sensitive soft

Additional features198To remove a feature key using the Edit context-sensitive soft key:Edit1. To select a feature key to remove, do one of the follow

Additional features199Feature key autoprogrammingThe feature key autoprogramming provides the user with the ability to cause the IP Deskphone to detec

© 2010 Avaya Inc. All Rights Reserved.NoticesWhile reasonable efforts have been made to ensure that the information in this document is complete and a

Welcome20features and menus depending on the state of the IP Deskphone and the menu you access.Figure 3 on page 20 shows context-sensitive soft keys w

Additional features200To autoprogram feature keys:Prefs1. Press the Prefs context-sensitive soft key, select Feature Options, and select Feature Keys

Additional features201To remove all programmed feature keys by using the Bulk context-sensitive soft key:BulkBack6. Choose one of the following:—Press

Additional features202To remove individual programmed feature keys using the Bulk context-sensitive soft key:Back10. To select a single feature key to

Additional features203Select2. Press the Up/Down navigation key to highlight 2. Feature key removal and press the Select context-sensitive soft.The Pr

Additional features204Creating a feature key using the Copy keyYou can create a feature key for Speed Dial, Call Forward, Send IM by pressing the Copy

Additional features205Select3. Press the Select context-sensitive soft key .Set4. Choose one of the following:— Press the the Up/Down navigation key t

Additional features206 Using Call ForwardUse the Call Forward feature to direct incoming calls to an alternate destination. You can continue to make c

Additional features207When the address or subject line is long, you can scroll by using the left and right navigation keys. Table 9 on page 207 descri

Additional features208Note: If the Avaya 1220 IP Deskphone is ringing or is in Do Not Disturb mode, you cannot forward the call.To forward your calls

Additional features209To deactivate Call Forward:ForwrdClearBack3. Choose one of the following:— Press the Forwrd context-sensitive soft key to accept

Welcome21Press the abc context-sensitive soft key to • abc context-sensitive soft key must be displayed.• abc context-sensitive soft key to display th

Additional features210Configuring Do Not DisturbUse Do Not Disturb to automatically block all incoming calls. When you activate this feature, the call

Additional features211Configuring a Presence stateYou configure a presence state to enable other users to see information about your availability. You

Additional features212SelectBack4. Choose one of the following:— Press the Select context-sensitive soft key to continue to the next screen. — Press t

Additional features213Adding a new Presence state messageYou can add a new Presence state message.To add a new Presence state message:SelectAddBack6.

Additional features214Configuring Privacy settingsYou can restrict caller information coming to the IP Deskphone or caller information leaving the IP

Additional features215To configure Incoming Call Privacy:Outgoing call privacyYou can restrict the information for outgoing calls from your phone by c

Additional features216To configure Outgoing Call Privacy:Multiple Appearance Directory NumberMultiple Appearance Directory Number (MADN), also known a

Additional features217You can prevent others from joining the call by using the MADN feature to make the call private. To make the call private you di

Additional features218Figure 35: MADN SCA shared line activeAudio CodecsThis feature allows you to specify a codec to which you can switch to during a

Additional features219The following context-sensitive soft keys are available for selecting the audio codes:• Select: The IP Deskphone attempts to ren

Welcome22More… Press the More… context-sensitive soft key to select a new menu list of context-sensitive soft keys (three menu lists are available).W

Additional features220Answer-Mode SettingsFor an Avaya 1220 IP Deskphone to automatically be answered on your PC Client softphone, you must pre-grant

Additional features221The Allow Addresses screen allows you to preauthorize requests to automatically answer to a list of user-entered domains, and SI

Additional features222Your IP Deskphone may be configured to perform automatic software updates. If this feature is configured, the IP Deskphone displ

Multiuser223MultiuserThe Multiuser feature allows multiple SIP user accounts to be active on the IP Deskphone at the same time. This allows a single I

Multiuser224Initial loginFor an initial login, you must enter a user name and password and specify your login to either be permanent or to expire. You

Multiuser225Figure 37: Secondary Login screensYou can specify the Line Key to which the new account is associated. By default, the first unused key is

Multiuser226Logging outThe logout command prompts you to select an account, asks for confirmation, then proceeds to log out the account. Logging out a

Multiuser227Secondary account logoutYou can log out of a secondary account by selecting the secondary account in the Logout Select User screen. This c

Multiuser228Upgrade impacts to user profilesIn previous releases of the IP Deskphone software, user profiles were associated to user names rather than

Multiuser229associated to the user2 account; therefore a new profile is created.Not all the information in old profiles is preserved. The preference s

Welcome23Press the CallFwd context-sensitive soft key to forward all calls to a specified address.Press the DND context-sensitive soft key to block al

Multiuser230Figure 39: Avaya 1220 IP Deskphone with Expansion Module and multiple accountsPressing a line key either brings up a dialing prompt, initi

Multiuser231MADN, Do Not Disturb, and Call Forwarding features also affect the appropriate line key icon of the account.Making a callYou can place a c

Multiuser232Line Key 2. However, there are cases where pressing a Line Key does not initiate dialing (for example, Address Book in Select mode).While

Multiuser233The active call is affected by operations such as transfer or call parking. One exception is the New Call action, which uses the primary a

Multiuser234Menu featuresThe IP Deskphone menu displays are customized to match the service package of the active account that is accessing the menu.

Multiuser235Voice Mail settingsVoice Mail Settings is located under User Settings. You can program different voice mail addresses and IDs for each acc

Multiuser236used. When accounts are registered on different domains, you can only program and use speed dial keys with targets that are reachable on t

Multiuser237select a target, press Select, then press Send, then the line key that was originally pressed determines the account.)Address booksEach pr

Multiuser238Do Not DisturbSelecting the Do Not Disturb command from the Services menu prompts you to specify which account should be placed in DND mod

Multiuser239Call ForwardingSelecting the Call Forward command from the Services menu prompts you to specify which account must be placed in Call Forwa

Welcome24Presnce Press the Presnce context-sensitive soft key to configure the presence status for your IP Deskphone.Prefs Press the Prefs context-sen

Multiuser240• If not, Call Forward is activated for all accounts using the key's target.For both single and all keys, you can treat the key as a

Multiuser241• If not, all accounts are configured to the programmed presence state.As with Call Forwarding keys, this allows Presence keys to be used

Multiuser242Figure 42: Per-account notificationsIt is possible for the same event to occur for multiple accounts at the same time. In this case, they

Advanced features243Advanced featuresThe following chapter describes the following advanced features:• “Viewing the IP Deskphone information” on page

Advanced features244Press the Back context-sensitive soft key to go back to the Phone Information Screen.Note: You cannot make any changes to the set

Advanced features2457. Logging System—use to enable/disable SIP logging.8. Phone Information—use to view phone details. For more information, see “Vie

Advanced features246Switching the proxyWhen you switch proxy, you change the domain to which the Avaya 1220 IP Deskphone connects. To switch the proxy

Advanced features247YesNoThe IP Deskphone prompts you with Switch to alternate proxy server?7. Choose one of the following:— Press the Yes context-sen

Advanced features248Resetting the IP Deskphone phoneYou can use this feature to reset the phone without unplugging the power cable. To reset the IP De

Advanced features249Erasing the user dataThe Avaya 1220 IP Deskphone stores user files that you eventually want to delete. These files include:1. Prof

Welcome25Prefs 4. Language—use to change the interface language.5. Misc Options—use to access the following options:— Alpha Dialing— Search Method— In

Advanced features2504. System file—IP Deskphone system configuration file (Deleting this file returns the IP Deskphone to the factory default configur

Advanced features2516. Press the Up/Down navigation key to highlight one of the following:— Profiles— Sounds— Languages— System file— All filesSelect

Advanced features252To delete a user profile:To delete a sound file:1. Press the Up/Down navigation key to highlight the user profile you want to dele

Advanced features253To delete a language file:To delete a log file:1. Press the Up/Down navigation key to highlight the language file you want to dele

Advanced features254To delete the system file without deleting the user profile:To delete all files:Network menuPrimarily, the system administrator is

Advanced features255The following Network menu items are available:• Server Settings—to select and edit domains• Device Settings—to configure the netw

Advanced features256IP Deskphone. In a multiuser configuration, even when the banner text is enabled, the banner does not appear to the secondary user

Advanced features257If the Details context-sensitive soft key is enabled, you can view the Phone Information Details screen. In the Services menu, sel

Advanced features258then you are not logged out, but the line key label clears and makes the IP Deskphone inactive.The ScrnSvr context-sensitive soft

Advanced features259Figure 46: Screensaver settings screenThe following are the items on the displayed list:• Mode—to enable or disable the screensave

Welcome26 Idle display screen after dial pad inputAfter you enter information using the dial pad (there is no dial tone or preceding line selection),

Advanced features260Figure 47: Screensaver mode setting screenThe screensaver mode setting lists the following items: • Disable—to the disable the scr

Advanced features261Figure 48: Screensaver disabled messageEnabling the screensaver in no password mode displays a message confirming your selection.

Advanced features262Figure 50 on page 262 displays the screensaver password screen.Figure 50: Screensaver password screenThe options, which are availa

Advanced features263Figure 51: Screensaver locked screenThe following option is available for the Enable (with password) mode:• Unlock—if the screensa

Advanced features264• An incoming call displays showing caller ID and allows you to answer the call. You cannot make outgoing calls except an emergenc

Advanced features265Background imageThe IP Deskphone displays background images on the screen. From the preferences menu, you can browse the stored im

Advanced features266Figure 53: File names containing image files2. The following are the options available for the background selection screen.• Selec

Advanced features267• Cancel—to cancel the selection. Also, the selected image is disregarded and returns to Images list screen if the screen time-out

Advanced features2682. Press the Up/Down navigation key to highlight Feature Options, then choose Feature keys. The main feature key programming scree

Advanced features269SelectBack7. Choose one of the following:— Press the Select context-sensitive soft key.If you press the Select context-sensitive s

Welcome27Table 2 on page 27 lists the context-sensitive soft keys that you can use to access menu items after dial pad input. In-call context-sensitiv

Advanced features270You can view existing groups in your address book if you selected Groups as the source data for the bulk key creation.To view exis

Advanced features271Filter2. Press the Filter context-sensitive soft key to filter the list of entries displayed in your Address Book.The Select Filte

Advanced features272To add a new contact to your Address BookViewAllEditBack6. Choose one of the following options:— Press the View context-sensitive

Advanced features273Add2. Press the Add context-sensitive soft key.NextBack3. Choose one of the following:— Use the dialpad to enter a name for the ne

Advanced features274YesNoBack5. Do one of the following to complete the entry:— Press the Yes context-sensitive soft key to add the new entry to an ad

Advanced features275To add a new group:SelectEditAddBack7. Choose one of the following options:— Press the Select context-sensitive soft key to assign

Advanced features276Speed Dial ListWhen configuring the provision, a feature key can be used as a Speed Dial List. You cannot modify or delete the fea

Advanced features277The following is the icon for the Speed Dial List key.After you press the feature key provisioned as a Speed Dial List, the list o

Advanced features278• Exit— screen dismisses without invoking a Speed Dial List entry.Auto retrieve flagThe Auto retrieve behavior is added to regular

Advanced features279• Selection/invocation of a Speed Dial List entry places the A-B call on hold and place another outgoing call to URI specified in

Welcome28Figure 5: In-call context-sensitive soft keysTable 3 on page 28 lists the context-sensitive soft keys you can use to access menu items durin

Visual indicators280Visual indicatorsThe Avaya 1220 IP Deskphone uses visual indicators or cues to indicate incoming calls and messages. The display i

Visual indicators281New Instant Message receivedSteady blue light until message is reviewed.New Instant Message received when other unread Instant Me

Visual indicators282

Quick reference283Quick referenceThis section provides a quick reference guide for the IP Deskphone. See the following sections for more information:•

Quick reference284DirectoryAccess your address book to view, add or edit entries including your designated friends You can also send Instant Messages

Quick reference285Note: The abc/123 context-sensitive soft key toggles between alphabetic and numeric input. When the context-sensitive soft key labe

Quick reference286• Lift the Handset or press the Headset key, Handsfree key or the Line key and enter the SIP address or phone number and press send.

Quick reference287Context-sensitive soft keysThe following context-sensitve key menus are provided below:• “Idle phone display” on page 287• “Active c

Quick reference288A description of the context-sensitive soft keys available with the phone is idle is provided below.Redial or NewCallRedial the last

Quick reference289Active call displayPresnceConfigure the presence status for your IP Deskphone.PrefsDisplay the Preferences menu.1. Display—Adjust sc

Welcome29AudioPress the Audio context-sensitive soft key to access the following features:Tones• Ring Pattern— Select test patterns from 1 to 8• Al

Quick reference290When you press the More… context-sensitive soft key for the third time, you return to the first menu list.A description of the conte

Quick reference291Display screen iconsThe table below provides a list of the following display screen icons:• Call state—Icons to indicate the Call st

Quick reference292Call ForwardDo Not DisturbOutgoing call, Incoming call (ringing)Missed callInstant messaging IconNew, unreadReadReplied toSend IMInb

Third party terms293Third party termsThird Party Terms for Avaya 11xx 12xx sw release 3.0 thru 4.0 (Aug - Nov 2010)Certain portions of the product (&q

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Revision history3Revision history October 2010Standard 02.01. This document is up-issued to support SIP Software Release 4.0.September 2010Standard 01

Welcome30AudioNote: You can change the audio settings to improve audio quality based on the available band width. If the Internet bandwidth is low, yo

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Third party terms307We specifically permit and encourage the use of this software as the basis of commercial products, provided that all warranty or l

Third party terms308

Terms you should know309Terms you should know3-way CallThe 3-way Call feature joins two calls on your phone into one 3-way call. You and the other two

Welcome31More…• If you press the More… context-sensitive soft key once from the first menu list, you access the following context-sensitive soft keys:

Terms you should know310Category 5e (Cat5e)Most Cat5 cable manufactured after 1996 also supports 1000BaseT (GigE) installations, and is designated Cat

Terms you should know311feature keys. A maximum of three modules are supported. The Avaya 1120E IP Deskphone, Avaya 1140E IP Deskphone and Avaya 116

Terms you should know312Multiple Appearance Directory Number (MADN)When multiple phones are configured with a MADN Single Call Appearance (SCA), they

Terms you should know313Session Initiation Protocol (SIP)Session Initiation Protocol is an telephony signaling protocol for initiating interactive com

Terms you should know314

Index315IndexSymbols# Ends Dialing 51Numerics3-way calling 161AAction key 28, 152Active Call features 151Address Book 67, 111Advance system features 2

Index316IIgnoring a call 107Incoming call privacy 214Instant Message composing 143Instant Message Inbox/Outbox 144LLanguage display 82Language selecti

Index317Volume adjustment 77Volume control 17

Index318

Welcome32ParkPress the Park context-sensitive soft key to park the current call to the server or another user (not available for all call servers).Ret

Welcome33Prefs2. Audio—use to adjust tones and volume setting.3. Feature Options—use to configure the following:— Feature keys— Call Decline Reasons—

Welcome34Prefs6. Network—use to access the following:—Server Settings— Device Settings— Diagnostics— Disable screensaver— Licensing—Lock7. User Settin

Welcome35Navigation keysThis section provides information about keys you can use to navigate within the menus of your Avaya 1220 IP Deskphone.Note: M

Welcome36Table 4 on page 36 describes the navigation keys and their functions.Table 4: Navigation keys and functions (Part 1 of 2)Key FunctionNavigati

Welcome37Available Avaya 1220 IP Deskphone call featuresThe Avaya 1220 IP Deskphone is designed to be supported by various call servers. The specific

Welcome38available to your IP Deskphone. Call features must be assigned to your IP Deskphone and must be supported by call server software. Note 1: N

Welcome39Figure 6: Example of a secure connection when the IP Deskphone is idleFigure 7 on page 39 is an example of a secure connection when you are o

Revision history4

Regulatory and safety information40Regulatory and safety information• This equipment complies with FCC radiation exposure limits set forth for an unco

Regulatory and safety information41Table 6 lists Safety compliance for various jurisdictions.Australia: AS/ACIF S004: Voice Frequency Performance Requ

Regulatory and safety information42DenAn regulatory notice for Japan

Using your Avaya 1220 IP Deskphone43Using your Avaya 1220 IP DeskphoneAfter you familiarize yourself with the Avaya 1220 IP Deskphone features, you ca

Using your Avaya 1220 IP Deskphone44Before you beginConnecting the componentsFigure 8 on page 45 shows the connections on the Avaya 1220 IP Deskphone.

Using your Avaya 1220 IP Deskphone45Figure 8: Avaya 1220 IP Deskphone connectionsAttaching the foot stand (optional)Attach the foot stand in the appro

Using your Avaya 1220 IP Deskphone46If you insert the foot stand into the lower slots, your Avaya 1220 IP Deskphone sits at a 55-degree angle.1. Align

Using your Avaya 1220 IP Deskphone473. Set up the headset according to the headset instructions.Connecting AC power (optional)Your Avaya 1220 IP Deskp

Using your Avaya 1220 IP Deskphone48Connecting the PC Ethernet cableConnect a CAT5e PC Ethernet cable between your Avaya 1220 IP Deskphone and your co

Using your Avaya 1220 IP Deskphone49To make a call, you can dial an alphanumeric SIP address; for example, [email protected] can enter and edit tex

Contents5ContentsWelcome . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13Basic features . . . . . . . . . . . . .

Using your Avaya 1220 IP Deskphone50To create names or words that contain two adjacent letters that appear on the same button, for example, the word p

Using your Avaya 1220 IP Deskphone51Note: No letters are associated with the 0 key.Enabling and disabling the # Ends Dialing featureYou can enable th

Using your Avaya 1220 IP Deskphone52To disable the # Ends Dialing feature: 2. Choose one of the following:— Press the On context-sensitive soft key to

Using your Avaya 1220 IP Deskphone53Configuring the dialpad to alphanumeric dialingTo eliminate the need to press the abc/123 context-sensitive soft k

Using your Avaya 1220 IP Deskphone54 2. Choose one of the following:— Press the Off context-sensitive soft key to turn on alphanumeric dialing. — Pres

Accessing the Avaya 1220 IP Deskphone55Accessing the Avaya 1220 IP Deskphone You require a log on ID and a password to log on to a server with your Av

Accessing the Avaya 1220 IP Deskphone56session. However, the first time you use your Avaya 1220 IP Deskphone, you need to complete some of the followi

Accessing the Avaya 1220 IP Deskphone57Note 1: You must enter the admin password to edit domains.Note 2: Check with your system administrator before

Accessing the Avaya 1220 IP Deskphone58Password protection for domainsThis feature supports admin password protection for editing of the domain and is

Accessing the Avaya 1220 IP Deskphone59 To change the language:Logging on to your IP DeskphoneYou need to log on to your IP Deskphone when you first i

Contents6Entering text . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48Entering text using the IP Deskphone dialpad

Accessing the Avaya 1220 IP Deskphone60Note 1: When you log on to the Avaya 1220 IP Deskphone for the first time, the system prompts you for a locati

Accessing the Avaya 1220 IP Deskphone613. Press the Login context-sensitive soft key.If Authentication is enabled by your system administration, you a

Accessing the Avaya 1220 IP Deskphone625. Press the Next context-sensitive soft key.Cancel Note: You can cancel the login process by pressing one of

Accessing the Avaya 1220 IP Deskphone63Configuring the duration of the loginAfter you enter your logon ID and password the Duration screen appears. Yo

Accessing the Avaya 1220 IP Deskphone64Logging on multiple user accountsThe Avaya 1220 IP Deskphone has a multiuser feature that allows multiple SIP u

Accessing the Avaya 1220 IP Deskphone65Timed logoff while on a callWhen the login time expires while you are on a call, you can do one of the followin

Accessing the Avaya 1220 IP Deskphone66location by accessing the IP Deskphone information screen. For more information, see “Viewing the IP Deskphone

Accessing the Avaya 1220 IP Deskphone67• Programmable keys configuration• # Ends dialing configurationOverwriting your personal Address BookWhen an ad

Accessing the Avaya 1220 IP Deskphone68Figure 11: Logon confirmation screenLogging off from the Avaya 1220 IP DeskphoneTo log off from the Avaya 1220

Accessing the Avaya 1220 IP Deskphone69Logging off multiple user accountsThe Avaya 1220 IP Deskphone has a multiuser feature that allows multiple SIP

Contents7Adjusting the volume . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77Adjusting the ring volume . . . . . . . . . . . . .

Accessing the Avaya 1220 IP Deskphone70When you make an emergency call, the location of the IP Deskphone is forwarded to the PSAP.Note: When the IP D

Accessing the Avaya 1220 IP Deskphone71To view your location, press the Services hard key, choose Phone Information, and then press the E911 context-s

Configuring the Avaya 1220 IP Deskphone72Configuring the Avaya 1220 IP DeskphoneYou can adjust a few settings of the Avaya 1220 IP Deskphone to confor

Configuring the Avaya 1220 IP Deskphone73Creating the idle screen text displayYou can create a text to display on the screen, while the IP Deskphone i

Configuring the Avaya 1220 IP Deskphone74Setting up the Backlight screensaverTo set the amount of time the LCD screen remains backlit: 4. Choose one o

Configuring the Avaya 1220 IP Deskphone75Configuring Menu auto back-outYou can use the Menu Auto back-out feature to configure the time interval requi

Configuring the Avaya 1220 IP Deskphone76Note: When you enter the Auto back-out menu, the current configuration for the Menu Auto back-out time is pr

Configuring the Avaya 1220 IP Deskphone77Selecting a ring patternYou can use the ring pattern feature to select the ring pattern for an incoming call.

Configuring the Avaya 1220 IP Deskphone78• Headset Volume • Handsfree VolumeA sliding scale appears on the LCD screen display when you adjust the volu

Configuring the Avaya 1220 IP Deskphone79Adjusting the volume of the Handset, Headset, and Handsfree modeYou can adjust the volume for the handset, he

Contents8Editing a contact in your Address Book . . . . . . . . . . . . . . . . 115Copying information to the Address Book . . . . . . . . . . .

Configuring the Avaya 1220 IP Deskphone80You can adjust the headset volume on the Avaya 1220 IP Deskphone.To adjust the headset volume: 2. To adjust t

Configuring the Avaya 1220 IP Deskphone81You can adjust the handsfree mode volume on the Avaya 1220 IP Deskphone.To adjust the handsfree mode volume:

Configuring the Avaya 1220 IP Deskphone82Selecting a languageThe display is available in multiple languages. A maximum of five languages are accessibl

Configuring the Avaya 1220 IP Deskphone83Selecting the date and time formatSeveral date and time formats are available. Formats are based on the12-hou

Configuring the Avaya 1220 IP Deskphone84You can select a time zone for your Avaya 1220 IP Deskphone.To select a time zone:3. Press the Up/Down naviga

Configuring the Avaya 1220 IP Deskphone85You can select the time zone format for your Avaya 1220 IP Deskphone.To select a time format:3. Press the Up/

Configuring the Avaya 1220 IP Deskphone86Change2. Press the Change context-sensitive soft key.3. Press the Up/Down navigation key to highlight Time Fo

Making a call87Making a callThis section describes the methods you can use to make a call. You can make a call from your Avaya 1220 IP Deskphone using

Making a call88Making a call using off-hook dialingTo make a call using off-hook dialing:1. Make a call by using one of the following off-hook dialing

Making a call89RedialVMail Alex— Press the Redial context-sensitive soft key to dial the last dialed number.Note: The Redial context-sensitive s

Contents9Initiating a call using the active call context-sensitive soft key menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Making a call90Making a call using on-hook dialingYou can make a call by using on-hook dialing. Enter the SIP address or the phone number before going

Making a call91To end a handsfree call:To mute a handsfree call:To switch from the handsfree to handset mode:To switch from the handset mode to handsf

Making a call92To use a headset:To switch from handsfree to headset:Using Call SubjectsYou have the option of sending a Call Subject when you initiate

Making a call93To enter a call subject from a list:Subject 1. Press the Subject context-sensitive soft key to send a Call Subject with the call you ar

Making a call94To create a new call subject while initiating a call:SaveClearBack5. Choose one of the following:— Press the Save context-sensitive so

Making a call95Managing Call SubjectsYou can create a list of Call Subjects to have ready to use when you initiate a phone call. The number of Call Su

Making a call96Deleting a Call SubjectYou can delete a Call Subject while the IP Deskphone is idle.Add 2. Press the Add context-sensitive soft key to

Making a call97To delete a Call Subject while the IP Deskphone is idle:Editing a Call SubjectYou can edit a Call Subject while the IP Deskphone is idl

Making a call98To edit a Call Subject while the IP Deskphone is idle:Prefs 1. Press the Prefs context-sensitive soft key, select Feature Options, and

Receiving a call99Receiving a callWhen you receive a call, you are typically notified by the alerting ring, and the incoming caller identification app