Avaya Call Center Reports Explained Manuel d'utilisateur télécharger pdf (Page 27)

Reports Explained 23

Issue 1 (2) Reports Explained

Note if you request this report for (say) Skillset 1, you will receive a report listing

all of the Agents who were logged into Skillset 1, including multi-Skillset Agents,

and the report will include all of the activity of those Agents, irrespective of the

Skillset of the call they handled.

If this was not the case, and the report was limited to the Agent activity for the

requested Skillset only, you would need to run the same report for each Skillset

that each of the multi-Skillset Agents was logged into, to see a full picture of their

activity.

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Avaya Call Center Reports Explained Manuel d'utilisateur Page 27