Avaya SIP Software 4.0 for 1200 Series Manuel d'utilisateur Page 17
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Chapter 2: Customer Service
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isit the Avaya Web site to access the complete range of services and support that Avaya provides. Go
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http://www.avaya.com or go to one of the pages listed in the following sections.
Navigation
• Getting technical documentation on page 17
• Getting product training on page 17
• Getting help from a distributor or reseller on page 17
• Getting technical support from the Avaya Web site on page 18
Getting technical documentation
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o download and print selected technical publications and release notes directly from the
Internet, go to
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Getting product training
Ongoing product training is available. For more information or to register
, you can access the
Web site at
http://www.avaya.com/support. From this Web site, you can locate the Training
contacts link on the left-hand navigation pane.
Getting help from a distributor or reseller
If you purchased a service contract for your
Avaya product from a distributor or authorized
reseller, contact the technical support staff for that distributor or reseller for assistance.
SIP Software for Avaya 1200 Series IP Deskphones-Administration November 2012 17
- Deskphones-Administration 1
- Avaya Support 3
- Features 13
- Other changes 14
- Revision history 14
- New in this release 16
- Chapter 2: Customer Service 17
- The easiest and most ef 18
- Intended audience 19
- Acronyms 19
- Related publications 22
- Chapter 4: Overview 23
- Related documentation 25
- Installation overview 25
- SIP Software 26
- Introduction 29
- Preinstallation 29
- Before installation 32
- How provisioning works 33
- Device configuration commands 43
- QoS and ToS commands 64
- Tone configuration commands 65
- NAT configuration commands 67
- VQMon configuration commands 68
- System commands 70
- IP Deskphone recovery command 70
- Auto login AUTOLOGIN_ID_KEY01 71
- OLOGIN_PASSWD_KEY01 71
- Figure 6: Sample dialing plan 74
- Dialing function description 75
- Dialing plan 75
- Figure 10: DRegex rules 77
- Downloadable WAV files 78
- Normal DHCP 79
- IP Deskphone DHCP VLAN Phase 79
- DHCP options 80
- The DHCP 81
- Multiple DHCP Servers 82
- Installing the IP Deskphone 83
- Install the IP Deskphone 84
- Deskphone software 85
- 1. Preferences 87
- Configuring the TFTP server 89
- Deskphone 91
- Feature overview 95
- VQMon set-up 95
- Server set-up 96
- How VQMon works 96
- End of call report 97
- Session interval report 97
- Alert interval report 98
- Deskphone with SIP 99
- Software 99
- Comments? [email protected] 100
- Authorization 101
- Device ID 101
- Password 102
- 9. Network Policy 104
- 10. Location Identification 104
- Table 14: TLV formats 104
- Net Mask 107
- NO DHCP mode 107
- DNS IP1 and DNS IP2 108
- Ntwk Port Speed 108
- Ntwk Port Duplex 108
- Disable Voice 802.1Q 109
- Voice VLAN 109
- VLAN Filter 109
- Ctrl Priority bits 110
- Media Priority bits 110
- Disable PC Port 110
- Data VLAN 110
- Data Priority bits 111
- PC-Port Untag all 111
- Cached IP 112
- Port Speed and Duplex 112
- Ignore GARP 112
- Provisioning 113
- PVQMon IP 113
- NAT Traversal 113
- Configure the device settings 114
- • STUN S2 IP: 124
- Enter an IP 124
- Number (Single Call 125
- Arrangement) 125
- Communication Server 1000 126
- Chapter 13: Multiuser 127
- Navigation 128
- Initial logon 128
- Additional logons 129
- Automatic logon 130
- Logging off 130
- Primary account logout 131
- Secondary account logout 131
- Server failover 131
- Cable unplugged 132
- Line keys 132
- Making a call 133
- Receiving a call 134
- Being in a call 134
- Instant messages 135
- Menu features 135
- Modifying settings 136
- IM Settings 136
- Voice Mail settings 136
- Programmable keys 137
- Address Books 138
- User status 139
- Do Not Disturb 139
- Call Forwarding 140
- Presence 141
- Notifications 142
- Account selection 143
- Configuration files 144
- Performance characteristics 144
- Chapter 14: Features 145
- Speed Dial List 147
- Speed Dial List screen 149
- Auto retrieve flag 150
- Busy Lamp Field 151
- Chapter 15: Hotline service 153
- Service Package 154
- Device configuration file 154
- Hotline service 156
- Session-Expires header 157
- Min-SE header 157
- Session Timer Service 160
- Overview 161
- Location information 161
- Dialing plan configuration 162
- Network Element 164
- Shut down and restart 166
- Service package restrictions 167
- Distinctive Ringing feature 167
- IP Deskphone restrictions 168
- NAT firewall traversal 170
- System overview 171
- Chapter 21: SIP 175
- messages supported by the 175
- IP Deskphone 175
- SIP responses 176
- 6xx Response—Global responses 181
- Default error handling 181
- SIP header fields 181
- Transport layer protocols 184
- SDP and Call Hold 184
- SIP security authentication 185
- SIP DTMF Digit transport 185
- Supported subscriptions 185
- Supported instant messaging 186
- Chapter 22: Audio codecs 187
- VQMON Codec configuration 188
- AUDIO_CODEC3 G729 729 codec 189
- Audio codecs 190
- Feature Overview 193
- Certificates overview 194
- Root certificate installation 195
- Signing a resource file 196
- Device certificate profiles 198
- PKCS 12 download 205
- Certificate Administration 210
- Trusted Certificates screen 212
- Device Certificates screen 213
- CRL screen 214
- CTL screen 216
- EAP Authentication 217
- EAP Disabled 219
- EAP-PEAP 220
- EAP Re-authentication 221
- Single Authentication 221
- Mutual Authentication 222
- Security and error logs 222
- Security policy file updates 224
- Installation 226
- CTL download 228
- Upgrade and rollback tasks 229
- PKCS12 Import 229
- Security policy file 230
- Diagnostic logs 230
- Fault management behavior 232
- Chapter 24: Security 233
- SSH and secure file transfer 234
- TCP/TLS operation overview 235
- How TLS impacts SIP 236
- Certificate requirements 236
- IP Deskphone configuration 237
- Security 246
- Media security — SRTP 248
- Chapter 25: Licensing 255
- Licensing framework 256
- License file download 257
- Licensing 258
- [LICENSING] section 259
- Licensable Features 261
- The Licensable Features 262
- list displays 262
- Node-locked license mode 263
- Standard token 264
- Invalid or no license file 266
- Evaluation period 267
- License not available warning 268
- License expiry warning 269
- Evaluation threshold warning 270
- Licensed features 271
- Answer-Mode Settings screen 274
- Allow-Mode Settings screen 275
- Allow Addresses screen 276
- Chapter 27: Maintenance 281
- Maintenance 282
- Chapter 28: Diagnostics and 285
- Local diagnostic tools 287
- IP Set and DHCP information 290
- Network Diagnostic Tools 292
- Ethernet Statistics 294
- IP Network Statistics 298
- Advanced Diag Tools 300
- Test key 301
- Logging Systems 303
- Error Logging framework 304
- ECR Watchdog 305
- Task Monitor 305
- CPU Load Monitor 305
- Stack Overflow Monitor 305
- Traffic Monitor 305
- PDT commands 306
- Diagnostic Logs 310
- PDT>prtlog 0 313
- SIP-log file 316
- HTTP server logs 318
- Installation logs 318
- Configuration server logs 318
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