Avaya CallPilot Custom Call Routing BCM Rls 6.0 Manuel d'utilisateur télécharger pdf (Page 27)

CallPilot Custom Call Routing

NN40011-018 Issue 1.2 BCM Rls 6.0 27

4. The new Transfer node appears on the CCR Tree Properties page.

Click the Change link for the Transfer node.

5. The CCR Transfer Node Properties page appears. In the Caption

box type where you are transferring the caller to, for example Sales.

6. From the Outdial Method list box select an outdial method. The outdial

method is the telephony resource that is used to transfer the call:

a. Select Line to use an external line to transfer the caller to an

external telephone number, and enter the line number you want

to use.

b. Select Pool to use a line pool to transfer the caller to an external

telephone number and enter the Line Pool access code you

want to use.

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Avaya CallPilot Custom Call Routing BCM Rls 6.0 Manuel d'utilisateur Page 27