Avaya Call Detail Recording System Manuel d'utilisateur

Part No. P0993139 05March 24, 2004Business Communications ManagerCall Detail Recording System Administration Guide

10 TablesP0993139 05

11Call Detail Recording System Administration Guide PrefaceYour Business Communications Manager telephone system has many features that you can custom

12 Text conventions P0993139 05Text conventionsThis guide uses the following text conventions:AcronymsThis guide uses the following acronyms:Bold

Related publications 13Call Detail Recording System Administration Guide Related publicationsFor more information about using Business Communicatio

14 Related publications P0993139 05

15Call Detail Recording System Administration Guide Chapter 1IntroductionThe Nortel Networks Business Communications Manager Call Detail Recording is

16 Your role as System Administrator P0993139 05Your role as System AdministratorAs System Administrator, you perform the initial and ongoing admi

17Call Detail Recording System Administration Guide Chapter 2Configuring Call Detail RecordingCall Detail Recording uses configuration parameters to s

18 Configuring the Call Detail Recording Summary parameters P0993139 05Configuring the Call Detail Recording Summary parameters1 Open Business Comm

Configuring the Report Parameters 19Call Detail Recording System Administration Guide Configuring the Report ParametersClick the Report Parameters

2P0993139 05 Copyright © 2004 Nortel NetworksAll rights reserved. March 24, 2004.The information in this document is subject to change without notice.

20 Configuring the Report Parameters P0993139 05Report formats and typesCall Detail Recording generates both Norstar and SL-1 report types. SL-1 of

Configuring the Report Parameters 21Call Detail Recording System Administration Guide Norstar reportsUse the Norstar report format for more detail

22 Configuring the Report Parameters P0993139 05Report FilterThe Report Filter option allows you to specify the type of calls to be collected. The

Configuring the Report Parameters 23Call Detail Recording System Administration Guide To assign or change the Feature Code:1 On the navigation tre

24 Configuring the Report Options P0993139 05Configuring the Report OptionsClick the Report Options heading to display the Report Options window.Fi

Configuring the Report Options 25Call Detail Recording System Administration Guide Date FormatThe Date Format includes the day, month and year. Th

26 Configuring the Report Options P0993139 05DNIS InfoThe Dialed Number Identification Service (DNIS) provides the number the caller dialed to reac

Configuring the Report Options 27Call Detail Recording System Administration Guide Clip File ScheduleBy default, the Business Communications Manag

28 Configuring the Market Parameters P0993139 05Configuring the Market ParametersThere are seven Market Parameters. The seven Market Parameters are

Configuring the Market Parameters 29Call Detail Recording System Administration Guide The following table shows the parameters you can configure u

3Call Detail Recording System Administration Guide ContentsFigures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

30 Configuring the Prefix Bin Settings P0993139 05Configuring the Prefix Bin Settings Click the Prefix Bin Settings heading to open the Prefix Bin

Configuring the Access Bin Settings 31Call Detail Recording System Administration Guide Configuring the Access Bin SettingsClick the Access Bin Se

32 Saving configuration changes P0993139 05Suppress Length SettingsYou can have a maximum of five codes assigned at any one time. Each code is a ma

Using the Configuration menu 33Call Detail Recording System Administration Guide Figure 7 The Configuration reminder windowThe Configuration rem

34 Using the Configuration menu P0993139 05Figure 8 The Commit option windowCommit changesTo make and apply changes:1 On the navigation tree, cli

Using the Configuration menu 35Call Detail Recording System Administration Guide Figure 9 The Undo option windowUndo changesTo undo changes and

36 Using the Configuration menu P0993139 05Figure 10 The Clip File option windowClip File To clip the file log:1 On the navigation tree, click th

Data File Transfer 37Call Detail Recording System Administration Guide Data File TransferThe Data File Transfer feature provides you with a method

38 Data File Transfer P0993139 05Methods of Data File TransferThere are two methods you can use to transfer the Call Detail Recording files to a ce

Data File Transfer 39Call Detail Recording System Administration Guide Features of Data File Transfer• You can schedule a data file transfer so th

4 ContentsP0993139 05 Configuring the Market Parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28A

40 Data File Transfer P0993139 053 Configure the Data File Transfer parameter according to the following table. Table 9 Data File Transfer param

Data File Transfer 41Call Detail Recording System Administration Guide Delete file after Tran s fe rAllows you to specify if the Call Detail Recor

42 Data File Transfer P0993139 05Transferring the Call Detail Recording information immediatelyWhen you transfer immediately, the Business Communic

Data File Transfer 43Call Detail Recording System Administration Guide 2 On the Configuration menu, click Add User.The User Profile dialog box app

44 Data File Transfer P0993139 05

45Call Detail Recording System Administration Guide Chapter 3Call Detail Recording ReportsCall Detail Recording provides two types of report: • “SL-1

46 SL-1 reports P0993139 05SL-1 report field definitionsThe following two tables show summaries of field definitions for SL-1 reports, line 1 and

SL-1 reports 47Call Detail Recording System Administration Guide SL-1 report optionsCall Detail Recording generates the SL-1 report options using

48 SL-1 reports P0993139 05The following diagram shows an example of a two-line conference call with two outgoing calls.Figure 14 Sample confere

SL-1 reports 49Call Detail Recording System Administration Guide SL-1 Target line/Physical linesWhen Target lines are used on digital trunks, repo

Contents 5Call Detail Recording System Administration Guide Norstar reports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

50 Norstar reports P0993139 05The following diagram shows an example of end of call with zero charges.Figure 22 Sample end of call with no charg

Norstar reports 51Call Detail Recording System Administration Guide The following diagram shows an example of an Incoming Call in Standard format.

52 Norstar reports P0993139 05The following diagram shows an example of an incoming call with CLID.Figure 26 Sample incoming call with CLIDThe f

Norstar reports 53Call Detail Recording System Administration Guide Norstar Real Time reportReal Time call records are one line long. All Real Tim

54 Norstar reports P0993139 05The following diagram shows an example of a transferred call. Figure 31 Sample call transferYou can use the record

Norstar reports 55Call Detail Recording System Administration Guide Standard Hospitality record formatThe Hospitality record represents four state

56 Norstar reports P0993139 05Target line/Physical linesWhen Target lines are used on digital trunks, the Call Detail Recording reports show both

Norstar reports 57Call Detail Recording System Administration Guide Bearer capability dataWhen you assign Call Detail Recording to report in the N

58 Norstar reports P0993139 05Voice over IP callsCalls, both incoming and outgoing, that use the Voice over IP (VoIP) protocol appear in the CLID

Norstar reports 59Call Detail Recording System Administration Guide Call connected digit separatorNormally, Call Detail Recording reports all the

6 ContentsP0993139 05 Deleting a system from the BCM List file . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77Scheduling a Pu

60 Norstar reports P0993139 05The following diagram shows an example of an Incoming Call on line 0001 being externally forwarded to line 0002. Ext

Norstar reports 61Call Detail Recording System Administration Guide Norstar report field definitionsThe following diagram shows all of the lines a

62 Norstar reports P0993139 05The following diagram shows an example of the lines available for printing by Call Detail Recording in the Real Time

Norstar reports 63Call Detail Recording System Administration Guide Printable line descriptionsThe following diagram shows an example of a header

64 Norstar reports P0993139 05The following diagram shows an example of the line indicating when an incoming call receives busy treatment.Figure 5

Norstar reports 65Call Detail Recording System Administration Guide The following diagram shows an example of the line indicating digits dialed ap

66 Norstar reports P0993139 05The following diagram shows an example of the lines indicating when CLID information is available. The calling numbe

Norstar reports 67Call Detail Recording System Administration Guide The date field is a fixed length of six digits (MMDDYY). The month, day or yea

68 Norstar reports P0993139 05The following diagram shows an example of a Real Time Hospitality record showing room 732 status set to basic.Figure

Norstar reports 69Call Detail Recording System Administration Guide The following diagram shows an example of end of call pulse charges of 456 uni

7Call Detail Recording System Administration Guide FiguresFigure 1 The Summary window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

70 Norstar reports P0993139 05

71Call Detail Recording System Administration Guide Chapter 4Install CDR Client applicationThe CDR Client application allows you to administer remotel

72 Call Detail Recording display P0993139 05The CDR Client windowUsing CDR Client you can view and print records. Figure 78 shows an example of the

Call Detail Recording Record Security 73Call Detail Recording System Administration Guide Call Detail Recording Record SecurityThe records from Ca

74 CDR Pull Client P0993139 05If the remote PC is a Windows NT® workstation, ensure the user accounts in the launch permission list exist on both t

CDR Pull Client 75Call Detail Recording System Administration Guide Preparing the Business Communications ManagerBefore you can use the CDR Pull C

76 CDR Pull Client P0993139 05Configuring the BCM List fileA BCM List file is a file that stores the connection information for the Business Commun

CDR Pull Client 77Call Detail Recording System Administration Guide Configuring the systems on the BCM List fileAfter you have selected or created

78 CDR Pull Client P0993139 05Scheduling a Pull TransferAfter you have selected the BCM List file and added Business Communications Manager systems

CDR Pull Client 79Call Detail Recording System Administration Guide 9 If you want Business Communications Manager to delete the Call Detail Record

8 FiguresP0993139 05 Figure 41 Sample PRI . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

80 CDR Pull Client P0993139 05

81Call Detail Recording System Administration Guide GlossaryThis Glossary provides terms used in the Business Communications Manager Call Detail Recor

82 GlossaryP0993139 05External Call ForwardA Business Communications Manager telephone is configured to forward calls to destinations external to t

Call Detail Recording System Administration Guide83 IndexNumbers911 11AAccess Bin Settings and Suppress Length Settingsaccessing 31Account Bin Set

84 IndexP0993139 05 Prefix Bin Settingsaccessing 30Primary Rate Interface 57Printable line 63ProgrammingBusiness Communications Manager Call

9Call Detail Recording System Administration Guide TablesTable 1 Summary window parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . . .