Avaya BCM50 Guide de configuration

BCM50 3.0Business Communications ManagerDocument Status: StandardDocument Version: 01.03Part Code: NN40080-501Date: December 2008Unified Messaging Con

10 Chapter 1 Getting startedNN40080-501NN40080-501Symbols and text conventionsThese symbols are used to Highlight critical information for the BCM50 s

Chapter 1 Getting started 11Unified Messaging Configuration GuideThese conventions and symbols are used to represent the Business Series Terminal disp

12 Chapter 1 Getting startedNN40080-501NN40080-501How to get HelpThis section explains how to get help for Nortel products and services.Getting Help f

13Unified Messaging Configuration GuideChapter 2Configuring your system for Unified MessagingBefore you install Unified MessagingBefore using Unified

14 Chapter 2 Configuring your system for Unified MessagingNN40080-501NN40080-501IMAP lets subscribers check for messages from any location with an Int

Chapter 2 Configuring your system for Unified Messaging 15Unified Messaging Configuration GuideFor Internet Mail clients, the format for addressing a

16 Chapter 2 Configuring your system for Unified MessagingNN40080-501NN40080-501To configure access to the BCM50 3.0 on a subscriber computerOn each s

17Unified Messaging Configuration GuideChapter 3Installing and configuring Unified MessagingIt takes approximately 10 minutes to install Unified Messa

18 Chapter 3 Installing and configuring Unified MessagingNN40080-501NN40080-501Fax feature requirementsThere are three new fax features added to CallP

Chapter 3 Installing and configuring Unified Messaging 19Unified Messaging Configuration Guide4 Click Add/Remove Programs icon.The Add/Remove Programs

Copyright © 2006-2008 Nortel Networks All Rights Reserved.The information in this document is subject to change without notice. The statements, config

20 Chapter 3 Installing and configuring Unified MessagingNN40080-501NN40080-5019 The setup program starts and the Welcome window appears.10 Click the

Chapter 3 Installing and configuring Unified Messaging 21Unified Messaging Configuration Guide11 From the Language list box, select the language you w

22 Chapter 3 Installing and configuring Unified MessagingNN40080-501NN40080-50114 Click the Next button.The CallPilot Server Settings screen appears.1

Chapter 3 Installing and configuring Unified Messaging 23Unified Messaging Configuration Guide19 Click the Next button.The LDAP Server Settings screen

24 Chapter 3 Installing and configuring Unified MessagingNN40080-501NN40080-501box. This driver lets you customize and send fax messages to multiple r

Chapter 3 Installing and configuring Unified Messaging 25Unified Messaging Configuration Guide25 Click the Finish button to complete the installation.

26 Chapter 3 Installing and configuring Unified MessagingNN40080-501NN40080-50128 Click the Finish button. The Setup Complete screen appears.29 Click

Chapter 3 Installing and configuring Unified Messaging 27Unified Messaging Configuration GuideSetting the default e-mail clientAfter you install Unifi

28 Chapter 3 Installing and configuring Unified MessagingNN40080-501NN40080-501Configuring mail delivery folders for OutlookMicrosoft Outlook is autom

Chapter 3 Installing and configuring Unified Messaging 29Unified Messaging Configuration GuideConfiguring Outlook 2002 and 2003Outlook 2002 and 2003 h

3Unified Messaging Configuration GuideTask ListGetting started . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

30 Chapter 3 Installing and configuring Unified MessagingNN40080-501NN40080-501• Server Information — Enter the CallPilot fully qualified domain name

Chapter 3 Installing and configuring Unified Messaging 31Unified Messaging Configuration GuideConfiguring Novell GroupWiseThis section describes how G

32 Chapter 3 Installing and configuring Unified MessagingNN40080-501NN40080-5013 In the Server box, enter the Business Communications Manager system n

Chapter 3 Installing and configuring Unified Messaging 33Unified Messaging Configuration Guide18 Click the Download file before playing check box if s

34 Chapter 3 Installing and configuring Unified MessagingNN40080-501NN40080-501When you use this update method, Lotus Notes stores CallPilot messages

Chapter 3 Installing and configuring Unified Messaging 35Unified Messaging Configuration GuideTo remove the Lotus Notes password prompt for Unified Me

36 Chapter 3 Installing and configuring Unified MessagingNN40080-501NN40080-501Configuring Outlook Express or Outlook in Internet Mail modeIf your Int

Chapter 3 Installing and configuring Unified Messaging 37Unified Messaging Configuration Guide12 In the Password box, type the subscriber’s CallPilot

38 Chapter 3 Installing and configuring Unified MessagingNN40080-501NN40080-50110 Click the Finish button.The Internet Accounts screen appears.11 Clic

Chapter 3 Installing and configuring Unified Messaging 39Unified Messaging Configuration Guide2 If the subscriber has addresses from the CallPilot LDA

4 Task ListNN40080-501NN40080-501To determine the level of access control for a subscriber ...64To reset the

40 Chapter 3 Installing and configuring Unified MessagingNN40080-501NN40080-5015 In the E-mail address box, enter the subscriber’s e-mail address in t

Chapter 3 Installing and configuring Unified Messaging 41Unified Messaging Configuration Guide22 From the Mail & Newsgroups category, select Copie

42 Chapter 3 Installing and configuring Unified MessagingNN40080-501NN40080-501Configuring Netscape Messenger to store messages locallyYou must config

Chapter 3 Installing and configuring Unified Messaging 43Unified Messaging Configuration GuideConfiguring Netscape Messenger deletionsIf subscribers u

44 Chapter 3 Installing and configuring Unified MessagingNN40080-501NN40080-501• For the email address, enter the email address in this form:• 416555

Chapter 3 Installing and configuring Unified Messaging 45Unified Messaging Configuration GuideConfiguring Eudora ProTo change any part of this configu

46 Chapter 3 Installing and configuring Unified MessagingNN40080-501NN40080-5019 Check that the Logon Name box contains the part of the subscriber’s

Chapter 3 Installing and configuring Unified Messaging 47Unified Messaging Configuration Guide11 In the Search Base box type the search base for the C

48 Chapter 3 Installing and configuring Unified MessagingNN40080-501NN40080-501Installing Unified Messaging in a Citrix Thin Client environmentThe sys

Chapter 3 Installing and configuring Unified Messaging 49Unified Messaging Configuration GuideConfiguring Unified Messaging in a Citrix Thin Client en

5Unified Messaging Configuration GuideContentsChapter 1Getting started . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

50 Chapter 3 Installing and configuring Unified MessagingNN40080-501NN40080-501The -P option should work for most applications. However, if an applica

Chapter 3 Installing and configuring Unified Messaging 51Unified Messaging Configuration GuideandWorking Directory to: C:\"Windows directory"

52 Chapter 3 Installing and configuring Unified MessagingNN40080-501NN40080-5013 In the E-mail Accounts dialog box, select Add a new e-mail account an

Chapter 3 Installing and configuring Unified Messaging 53Unified Messaging Configuration Guide5 Select CallPilot Desktop Messaging and click Next.6 Cl

54 Chapter 3 Installing and configuring Unified MessagingNN40080-501NN40080-501Since the address book files for all users are stored on the same compu

Chapter 3 Installing and configuring Unified Messaging 55Unified Messaging Configuration GuideManual Outlook 2000 ConfigurationThe user can manually a

56 Chapter 3 Installing and configuring Unified MessagingNN40080-501NN40080-5015 Click Open in the Click Open in the Create/Open CallPilot Message Sto

Chapter 3 Installing and configuring Unified Messaging 57Unified Messaging Configuration GuideConfiguring Lotus NotesThe administrator must install Un

58 Chapter 3 Installing and configuring Unified MessagingNN40080-501NN40080-5015 Select mail files to update, and then click Open.To add the CallPilot

Chapter 3 Installing and configuring Unified Messaging 59Unified Messaging Configuration Guide4 Select Program, and then click Add Program. The Progra

6 ContentsNN40080-501NN40080-501Configuring Netscape Messenger deletions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43Configuring Eudo

60 Chapter 3 Installing and configuring Unified MessagingNN40080-501NN40080-501To manually configure CallPilot1 Log on to Novell GroupWise.2 Open the

Chapter 3 Installing and configuring Unified Messaging 61Unified Messaging Configuration GuideFeature LimitationsThere are some Unified Messaging feat

62 Chapter 3 Installing and configuring Unified MessagingNN40080-501NN40080-501LocalizationWhile CallPilot Desktop Messaging supports several language

63Unified Messaging Configuration GuideChapter 4TroubleshootingThis chapter is about:• Troubleshooting during installation• Troubleshooting logon prob

64 Chapter 4 TroubleshootingNN40080-501NN40080-5013 Select the Version tab.The version number for Unified Messaging is displayed.Microsoft Outlook def

Chapter 4 Troubleshooting 65Unified Messaging Configuration GuideTo update a CallPilot subscriber Mail database from the server:1 Install CallPilot Un

66 Chapter 4 TroubleshootingNN40080-501NN40080-501Troubleshooting logon problemsInvalid credentialsThe subscriber sees messages such as “Invalid crede

Chapter 4 Troubleshooting 67Unified Messaging Configuration GuideNo desktop capabilitiesThe subscriber tries to log on and sees this message:If this o

68 Chapter 4 TroubleshootingNN40080-501NN40080-501Troubleshooting Outlook 2002 problemsThe following issues can arise when Unified Messaging and Outlo

Chapter 4 Troubleshooting 69Unified Messaging Configuration GuideTroubleshooting Lotus Notes logon problemsWhen Unified Messaging is installed, Unifie

7Unified Messaging Configuration GuideChapter 1Getting startedAbout this guideThe BCM50 3.0 Unified Messaging Configuration Guide describes how to ins

70 Chapter 4 TroubleshootingNN40080-501NN40080-5016 Make sure that:•the Inherit future design changes check box is selected• Hide formulas and LotusSc

Chapter 4 Troubleshooting 71Unified Messaging Configuration GuideTroubleshooting after logging onThe CallPilot address book is emptyLotus Notes subscr

72 Chapter 4 TroubleshootingNN40080-501NN40080-501To fix the Outbox1 On the subscriber’s computer, on the Tools menu click Services.The Services dialo

Chapter 4 Troubleshooting 73Unified Messaging Configuration Guide• Ask the subscriber to verify that no attachment is empty. An empty attachment cause

74 Chapter 4 TroubleshootingNN40080-501NN40080-501The subscriber has problems with faxing• If the error message states that the message cannot be sent

Chapter 4 Troubleshooting 75Unified Messaging Configuration GuideMessages no longer on serverThe subscriber receives the error message: “This message

76 Chapter 4 TroubleshootingNN40080-501NN40080-501The Message Waiting Indicator is active but there is no new messageThe subscriber’s telephone Messag

Chapter 4 Troubleshooting 77Unified Messaging Configuration GuideIn sent messages, digits or symbols appear instead of language-specific symbolsThe on

78 Chapter 4 TroubleshootingNN40080-501NN40080-50133 Recipients are not able to receive messages with a private tag. Please try sending the message ag

Chapter 4 Troubleshooting 79Unified Messaging Configuration Guide98 Invalid mailbox number/password. Maximum number of invalid login attempts in this

8 Chapter 1 Getting startedNN40080-501NN40080-501Optional hardware• a sound card and a set of speakers for playing messages on a computer• a microphon

80 Chapter 4 TroubleshootingNN40080-501NN40080-501Replacing the mail database in Lotus NotesReplace the Lotus Notes mail database only if:• a subscrib

Chapter 4 Troubleshooting 81Unified Messaging Configuration Guide4 Select the mail database icon.5Choose File > Database > Replace design.The Re

82 Chapter 4 TroubleshootingNN40080-501NN40080-501Accessing Unified Messaging online HelpUnified Messaging for Microsoft Outlook, Novell GroupWise, an

Chapter 4 Troubleshooting 83Unified Messaging Configuration GuideUsing Unified Messaging Support ToolsResetting the CallPilot message store for Micros

84 Chapter 4 TroubleshootingNN40080-501NN40080-501CPTraceYou can use CPTrace to collect information about problems with any of the desktop clients tha

Chapter 4 Troubleshooting 85Unified Messaging Configuration GuideCPTrace settingsThe CPTrace settings are stored in the Windows registry. The existing

86 Chapter 4 TroubleshootingNN40080-501NN40080-501

87Unified Messaging Configuration GuideIndexAAccess, to BCM 16Accessing Help 82BBCM, voice format 9CCallPilot 150, voice format 9CallPilot Add

88 IndexNN40080-501NN40080-501error messages 77IMAP clients, definition 8Installation requirements 17InstallingUnified Messaging, estimated inst

Index 89Unified Messaging Configuration GuideSMTP/VPIM 66SMTP/VPIM prefix 17, 32, 35, 40, 44, 63Support toolCPTrace 84reset CallPilot message st

Chapter 1 Getting started 9Unified Messaging Configuration Guide• Netscape Mail 7.0• Qualcomm Eudora Pro 6.1.2 Format for voice messagesBusiness Commu

90 IndexNN40080-501NN40080-501