Avaya BCM 4.0 Call Detail Recording System Manuel d'utilisateur Page 48

  • Télécharger
  • Ajouter à mon manuel
  • Imprimer
  • Page
    / 68
  • Table des matières
  • MARQUE LIVRES
  • Noté. / 5. Basé sur avis des utilisateurs
Vue de la page 47
48 Chapter 4 Call Detail Recording reports
N0060599N0060599
You can use the record information to drive external PC database applications; for example, to
compile customer information by extracting the CLID data from the real-time records.
Figure 22 Call with DNIS
A call, ringing with DNIS, answered and released
Figure 23 Transferred call
Table 9 Norstar real-time report options and letter codes
Letter code Report option Description
G Ringing Ringing is unique to real-time records, and
indicates a line that is ringing when CDR
receives the CLID Information.
D Dialed Number Identification Service
(DNIS)
Reported only if the line delivers the DNIS
information. If present, it appears after
Ringing information.
AAnswered
NNo Answer
T Transferred
R Released
HV Hospitality vacant
HB Hospitality basic
HM Hospitality mid
*030198 154615 0019 6137635114 John Doe U G
*030198 154615 0019 6137635114 4037352000 U D
*030198 154623 0019 7832 6137635114 John Doe U A
*030198 154831 0019 7832 6137635114 John Doe U R
*041197 094105 0003 7692000 Alan Smith U G
*041197 094105 0003 7692000 7305432 U D
*041197 094111 0003 7344 7692000 Alan Smith U A
*041197 094156 0003 7440 7692000 Alan Smith U T
*041197 094414 0003 7440 7692000 Alan Smith U R
Vue de la page 47
1 2 ... 43 44 45 46 47 48 49 50 51 52 53 ... 67 68

Commentaires sur ces manuels

Pas de commentaire