Avaya Advanced Paging Productivity Pack Configuration Manuel d'utilisateur télécharger pdf (Page 17)

Advanced Paging Prductivity Pack Configuration

Chapter 5

Configuring the APPP features

Configure the features in the Advanced Paging Productivity Pack (APPP).

Prerequisites

• Ensure the APPP software is installed and the APPP keycode file is applied to the BCM

systems. For more information, see Installing software and applying the keycode

(page 15).

Navigation

• Configuring the One Button Page feature (page 17)

• Configuring the One Button Text feature (page 18)

• Configuring the Schedule Page feature (page 20)

• Configuring the Customer Assistance Page feature (page 22)

Configuring the One Button Page feature

Configure the One Button Page feature to enable a user to initiate the desired page in a defined

paging zone by pressing a feature key (or a sequence of keys on the telephone dialpad).

The One Button Page feature is an extension of the Park and Page feature, and uses the one-button

access to custom call routing (CCR) trees available in CallPilot Manager.

Procedure steps

Step Action

1 From the Element Manager navigation panel, select

Configuration > Applications > Voice Messaging/Contact Center.

2 Click Launch CallPilot Manager.

3 From CallPilot Manager, select Auto-Attendant > General Properties.

4 From the Auto-Attendant Properties page, type a number for the starting feature

code in the Starting CCR tree feature code field.

5 Type a number for the range of feature codes in the Number of CCR tree

feature codes field.

6 Create your custom call routing (CCR) tree with the required Park and Page

nodes.

1 2 ... 12 13 14 15 16 17 18 19 20 21 22 ... 31 32

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Avaya Advanced Paging Productivity Pack Configuration Manuel d'utilisateur Page 17