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Administering Stations
Issue 1 January 2008 45
Administering Features
The following buttons can be administered for an Avaya Agent Deskphone 16CC using the
Station Screen page 5 (and page 6 if needed):
Administrable Station Features
Feature Button Name Administration Notes
Call Center Buttons:
Auto-in Mode auto-in Assign if required. If not required or assigned,
Manual-in mode button must be assigned.
Manual-in Mode man Assign if required. If not required or assigned,
Auto-in mode button must be assigned.
Auxiliary Work aux-work Assign only one Aux-work button.
Auxiliary Work with
assigned Reason
Code
aux-work
RC: X
Assign one button per unique Reason Code,
within the 16 button capacity limits.
After Call Work after-call Optional; assign only one ACW button.
General PBX Buttons (as required):
Audix One-Touch
Recording
audix-rec
Auto Callback auto-cback
Bridged Call
Appearances
brdg-appr
Btn:
Extn:
Call Appearance(s) call-appr Multiple appearances are supported. You must
indicate the number of call appearances
("call-appr" buttons) to be supported for this
telephone. To support certain transfer and
conference scenarios, the minimum number of
"call-appr" buttons should be 3.
Call Forwarding (all) call-fwd
Extn:
Leave the Ext: field blank, as the telephone
does not support 3rd party call forwarding.
Call Forwarding (busy/
don’t answer)
cfwd-bsyda Leave the Ext: field blank, as the telephone
does not support 3rd party call forwarding.
Call Park call-park
Call Pickup call-pkup
CPN Block cpn-blk
CPN Unblock cpn-unblk
Directed Call Pickup dir-pkup
Priority Call priority
Send All Calls Leave the Ext: field blank, as the telephone
does not support 3rd party send all calls.
Whisper Page This feature cannot be activated when an
agent is logged in.
- Avaya Agent Deskphone 16CC 1
- Administrator Guide 1
- Contents 3
- Issue 1 January 2008 5 5
- Chapter 1: Introduction 7
- Issue Date 9
- Document Organization 10
- Other Documentation 11
- Introduction 12
- Requirements 13
- Issue 1 January 2008 15 15
- Parameter Data Precedence 16
- The Administrative Process 16
- Administrative Checklist 17
- Center Environment 19
- Step 1: Telephone to Network 20
- Error Conditions 21
- Network Assessment 23
- Hardware Requirements 23
- Server Requirements 24
- Required Network Information 25
- Other Network Considerations 26
- IEEE 802.1D and 802.1Q 27
- Network Audio Quality Display 27
- TCP/UDP Port Utilization 28
- Issue 1 January 2008 29 29
- SIP_PORT_SECURE:5061 29
- Network Requirements 30
- Security 31
- Subscriptions 32
- Call Server Requirements 33
- SIP Trunk Administration 35
- Call Routing Administration 35
- IP Interface and Addresses 36
- UDP Port Selection 36
- RSVP and RTCP/SRTCP 36
- Voice Mail Integration 37
- Call Transfer Considerations 38
- Telephone Administration 38
- Issue 1 January 2008 39 39
- Issue 1 January 2008 41 41
- Administering Stations 43
- Station Screen Page 2: 44
- Station Screen Page 3: 44
- Station Screen Page 4: 44
- Administering Features 45
- Administration 47
- Software Checklist 49
- DHCP and File Servers 49
- DHCP Server Administration 50
- Issue 1 January 2008 51 51
- DHCP Generic Setup 52
- Issue 1 January 2008 53 53
- Server Administration 54
- Windows NT 4.0 DHCP Server 55
- Editing Custom Options 57
- Adding the DHCP Option 57
- Activating the Leases 58
- Verifying Your Configuration 58
- Windows 2000 DHCP Server 59
- Adding DHCP Options 61
- Activating the New Scope 61
- HTTP Generic Setup 62
- General Download Process 63
- Software 63
- Binary Files 64
- Upgrade Script File 65
- Settings File 65
- Contents of the Settings File 66
- Issue 1 January 2008 67 67
- The GROUP System Value 68
- Telephones 69
- Issue 1 January 2008 71 71
- Issue 1 January 2008 73 73
- Issue 1 January 2008 75 75
- Issue 1 January 2008 77 77
- Issue 1 January 2008 79 79
- Issue 1 January 2008 81 81
- VLAN Considerations 82
- VLAN Tagging 83
- VLAN Detection 83
- VLAN Separation 84
- Issue 1 January 2008 85 85
- DNS Addressing 86
- Language Selection 87
- Enhanced Local Dialing 88
- Issue 1 January 2008 89 89
- Agent Confirmation Tones 90
- Issue 1 January 2008 91 91
- Issue 1 January 2008 93 93
- Appendix A: Glossary of Terms 95
- Glossary of Terms 96
- Issue 1 January 2008 97 97
- IETF Documents 99
- ITU Documents 99
- ISO/IEC, ANSI/IEEE Documents 99
- Related Documentation 100
- Figure 4: Station screen 101
- Issue 1 January 2008 103 103
- Issue 1 January 2008 105 105
- Issue 1 January 2008 107 107
- Issue 1 January 2008 109 109
- Issue 1 January 2008 111 111
- Issue 1 January 2008 113 113
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