Avaya Launcher and Business Element Manager Manuel d'utilisateur Page 1

Avaya Business Communications ManagerRelease 6.0Document Status: StandardDocument Number: NN40171-700Document Version: 01.01Date: December 2010Trouble

10 Chapter 1 OverviewNN40171-700 • A PC based application – requires installation, version checking, and signature validation If you run a PC base

Chapter 1 Overview 11Troubleshooting Guide for Application Launcher and Business Element Manager Figure 2 Example of a certificate errorAfter both t

12 Chapter 1 OverviewNN40171-700 Figure 3 BCM main screenApplication Launcher tabsThere are two tabs in the Application Launcher. A Main tab whi

Chapter 1 Overview 13Troubleshooting Guide for Application Launcher and Business Element Manager For any application that it installs, the Application

14 Chapter 1 OverviewNN40171-700 Figure 5 Applications Launcher - Advanced tab• Banner template isavailable at http://bcm• Dimensions of thebran

Troubleshooting Guide for Application Launcher and Business Element Manager Chapter 2Business Element ManagerStarting with Avaya Business Communicatio

16 Chapter 2 Business Element ManagerNN40171-700 Install through the standalone Business Element ManagerThe standalone installer for the Business

Troubleshooting Guide for Application Launcher and Business Element Manager Chapter 3Configuration of the Application LauncherThe Application Launcher

18 Chapter 3 Configuration of the Application LauncherNN40171-700 The following figure is an example of Application Launcher branding.Figure 7 E

Chapter 3 Configuration of the Application Launcher 19Troubleshooting Guide for Application Launcher and Business Element Manager The following descr

© 2010 Avaya Inc.All Rights Reserved.NoticesWhile reasonable efforts have been made to ensure that the information in this document is complete and ac

20 Chapter 3 Configuration of the Application LauncherNN40171-700 ExamplesThe following are examples of custom applications that you can add to th

Chapter 3 Configuration of the Application Launcher 21Troubleshooting Guide for Application Launcher and Business Element Manager Example 2Example 2—

22 Chapter 3 Configuration of the Application LauncherNN40171-700 Example 6Example 6—Add an application that is available to specific users.<co

Troubleshooting Guide for Application Launcher and Business Element Manager Chapter 4Best practicesYou are only required to have the latest copy of Bu

24 Chapter 4 Best practicesNN40171-700

Troubleshooting Guide for Application Launcher and Business Element Manager Chapter 5Frequently asked questionsThis chapter answers common questions a

26 Chapter 5 Frequently asked questionsNN40171-700 As of Application Launcher 1.04: As of a new update, any application installed by the Applicat

Chapter 5 Frequently asked questions 27Troubleshooting Guide for Application Launcher and Business Element Manager Figure 8 Add ons disabled screenB

28 Chapter 5 Frequently asked questionsNN40171-700 Figure 9 No JRE installed To resolve the issue, uninstall the JRE, if there is one currently

3Troubleshooting Guide for Application Launcher and Business Element Manager ContentsPreface . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

4 ContentsNN40171-700 Application Launcher . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Troubleshooting Guide for Application Launcher and Business Element Manager PrefaceThis document describes the Application Launcher and Business Eleme

6 PrefaceNN40171-700 AcronymsThis guide uses the following acronyms:Related publicationsFor more information about using Avaya BCM, refer to the A

Preface 7Troubleshooting Guide for Application Launcher and Business Element Manager Customer serviceVisit the Avaya Web site to access the complete r

8 PrefaceNN40171-700

Troubleshooting Guide for Application Launcher and Business Element Manager Chapter 1OverviewAfter you launch a web browser at an Avaya Business Commu