Avaya IVR Guide de configuration

BCM 4.0Business Communications ManagerDocument Status:StandardDocument Version: 03Part Code: N0022556Date: June 2006Interactive Voice Response Install

10 Chapter 1 Getting startedN0022556How to get HelpThis section explains how to get help for Nortel products and services.Getting Help from the No

11Interactive Voice Response Installation and Configuration GuideChapter 2Installing Interactive Voice ResponseThis chapter contains the information a

12 Chapter 2 Installing Interactive Voice ResponseN0022556Hardware and software requirementsTo install PeriView you must have:• a computer that ru

Chapter 2 Installing Interactive Voice Response 13Interactive Voice Response Installation and Configuration Guide7 Use the PeriView Application Ma

14 Chapter 2 Installing Interactive Voice ResponseN00225563 Click IVR.The Interactive Voice Response panel opens with the Basic Settings tab showi

Chapter 2 Installing Interactive Voice Response 15Interactive Voice Response Installation and Configuration Guide4 In the Node field, enter a node

16 Chapter 2 Installing Interactive Voice ResponseN0022556• Make sure you have administrative privileges, so that you can install services and upd

Chapter 2 Installing Interactive Voice Response 17Interactive Voice Response Installation and Configuration GuideTo install BCM/IVR 2.x PeriView C

18 Chapter 2 Installing Interactive Voice ResponseN00225565 Click Yes.During a Typical PeriView Consolidator installation, packages are installed

Chapter 2 Installing Interactive Voice Response 19Interactive Voice Response Installation and Configuration Guide7 CLick Yes when you are prompted

Copyright © 2006 Nortel Networks, All Rights ReservedThe information in this document is subject to change without notice. The statements, configurati

20 Chapter 2 Installing Interactive Voice ResponseN002255612 Restart Apache and PDP services. 13 Ensure PeriView Consolidator host name appears in

Chapter 2 Installing Interactive Voice Response 21Interactive Voice Response Installation and Configuration Guide17 Click Control Center (the butt

22 Chapter 2 Installing Interactive Voice ResponseN002255620 In the Add Data Provider window, enter the host name, for example, BCM1000, in the Da

Chapter 2 Installing Interactive Voice Response 23Interactive Voice Response Installation and Configuration Guide24 Click Add. The MPS Manager Dat

24 Chapter 2 Installing Interactive Voice ResponseN002255626 Click Save. If the information from the preceding steps has been entered correctly, t

Chapter 2 Installing Interactive Voice Response 25Interactive Voice Response Installation and Configuration GuideTo adjust the number of voice por

26 Chapter 2 Installing Interactive Voice ResponseN002255611 Log back on to Element Manager. You are now ready to upload IVR prompts. Go to “To up

Chapter 2 Installing Interactive Voice Response 27Interactive Voice Response Installation and Configuration Guide4 In the Prompts area, click Load

28 Chapter 2 Installing Interactive Voice ResponseN002255611 Click OK.When you have transferred both the .mmi and .mmd files, the IVR service rest

Chapter 2 Installing Interactive Voice Response 29Interactive Voice Response Installation and Configuration Guided Select the LAN interface you wa

Task list 3Interactive Voice Response Installation and Configuration GuideTask listTo install IVR ...

30 Chapter 2 Installing Interactive Voice ResponseN0022556f Tell the keycode support prime the MAC address you obtained in step 2 and the Authoriz

Chapter 2 Installing Interactive Voice Response 31Interactive Voice Response Installation and Configuration Guidec Click the Advanced Configuratio

32 Chapter 2 Installing Interactive Voice ResponseN0022556b From the Choose a File pull-down list, select the vos.cfg file.c Click Transfer File t

Chapter 2 Installing Interactive Voice Response 33Interactive Voice Response Installation and Configuration Guidej Navigate to the vos.cfg file an

34 Chapter 2 Installing Interactive Voice ResponseN0022556b From the Choose a File pull-down list, select the vpstn3270.cfg file.c Click Transfer

Chapter 2 Installing Interactive Voice Response 35Interactive Voice Response Installation and Configuration Guidej From the Element Manager, in th

36 Chapter 2 Installing Interactive Voice ResponseN0022556c Click Transfer File to My PC.The Save window opens.d In the Save window, navigate to w

Chapter 2 Installing Interactive Voice Response 37Interactive Voice Response Installation and Configuration Guidek Navigate to the commgr.cfg file

38 Chapter 2 Installing Interactive Voice ResponseN0022556d From the Command pull-down list, select the vsh command.In the Arguments field, type t

Chapter 2 Installing Interactive Voice Response 39Interactive Voice Response Installation and Configuration Guidee Click Run Command.The output ap

4 Task listN0022556

40 Chapter 2 Installing Interactive Voice ResponseN0022556d From the Command pull-down list, select the vsh command.e In the Arguments field, type

Chapter 2 Installing Interactive Voice Response 41Interactive Voice Response Installation and Configuration Guidef Click Run Command.The output ap

42 Chapter 2 Installing Interactive Voice ResponseN0022556c Connect line 1 to the Host and check that data can be read from the remote host on the

Chapter 2 Installing Interactive Voice Response 43Interactive Voice Response Installation and Configuration Guidee Click Run Command.The output a

44 Chapter 2 Installing Interactive Voice ResponseN0022556Before you launch an application in PeriView, ensure that all system connections are est

Chapter 2 Installing Interactive Voice Response 45Interactive Voice Response Installation and Configuration GuideThe Choose Application window ope

46 Chapter 2 Installing Interactive Voice ResponseN0022556The .vex folder is located in C:\Program Files\Nortel\PERIppro\sample and contains only

Chapter 2 Installing Interactive Voice Response 47Interactive Voice Response Installation and Configuration Guide10 To load C/C++ Call Function fi

48 Chapter 2 Installing Interactive Voice ResponseN0022556The Application Management window opens.15 In the Choose area of the Application Managem

Chapter 2 Installing Interactive Voice Response 49Interactive Voice Response Installation and Configuration Guide16 Right-click anywhere in the Ap

Contents 5Interactive Voice Response Installation and Configuration GuideContentsTask list. . . . . . . . . . . . . . . . . . . . . . . . . . . .

50 Chapter 2 Installing Interactive Voice ResponseN0022556In the following example, the numdemo application has been activated on the BCM/IVR port

Chapter 2 Installing Interactive Voice Response 51Interactive Voice Response Installation and Configuration Guide19 To validate the IVR applicati

52 Chapter 2 Installing Interactive Voice ResponseN0022556Dialing the IVR extensionYou can use Feature 985 to see what the IVR extension is. Dial

Chapter 2 Installing Interactive Voice Response 53Interactive Voice Response Installation and Configuration Guide6 Click the Change link for the l

54 Chapter 2 Installing Interactive Voice ResponseN00225566 Click Change Many Lines.The Change Many Lines page appears.7 In the From field, type

Chapter 2 Installing Interactive Voice Response 55Interactive Voice Response Installation and Configuration GuideTo view or change the system fax

56 Chapter 2 Installing Interactive Voice ResponseN00225567 To change the system fax name, in the System Name field enter a name for your IVR syst

57Interactive Voice Response Installation and Configuration GuideChapter 3Administering Interactive Voice ResponseThis chapter contains the following

58 Chapter 3 Administering Interactive Voice ResponseN00225563 Click Service Manager.The Service Manager panel appears.4 Select one of the followi

Chapter 3 Administering Interactive Voice Response 59Interactive Voice Response Installation and Configuration GuideUninstalling PERI packages for

6 ContentsN0022556Backing up and restoring IVR . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65IVR logs

60 Chapter 3 Administering Interactive Voice ResponseN0022556b going to Start > Settings > Control Panel >Add or Remove ProgramsThe Curre

Chapter 3 Administering Interactive Voice Response 61Interactive Voice Response Installation and Configuration Guide4 Select Uninstall when the Se

62 Chapter 3 Administering Interactive Voice ResponseN0022556Use the Basic Settings tab to:• change a node number (see “To change the node number”

Chapter 3 Administering Interactive Voice Response 63Interactive Voice Response Installation and Configuration Guide6 In the Arguments field, ente

64 Chapter 3 Administering Interactive Voice ResponseN0022556To use advanced IVR configuration1 Launch and log on to Element Manager.The Element M

Chapter 3 Administering Interactive Voice Response 65Interactive Voice Response Installation and Configuration GuideBacking up and restoring IVRYo

66 Chapter 3 Administering Interactive Voice ResponseN0022556The IVR documentation list appears. The technical and User Documentation page appears

67Interactive Voice Response Installation and Configuration GuideIndexAassigningline answering 53lines to IVR 52Bbacking upIVR 65Business Commun

68N0022556N0022556host access 28installing 11, 12BCM/IVR 2.x Periview Consolidator 17client database software 28PeriView 15software authoriz

69Interactive Voice Response Installation and Configuration Guidechanging name 54viewing name 54UuninstallingPERI packages 59uploading promptsIV

7Interactive Voice Response Installation and Configuration GuideChapter 1Getting startedAbout this guideThis guide leads a system administrator throug

8 Chapter 1 Getting startedN0022556Symbols and text conventionsThese symbols are used to Highlight critical information for the BCM system:Caution

Chapter 1 Getting started 9Interactive Voice Response Installation and Configuration GuideThese conventions and symbols are used to represent the