Avaya 1151B1 Manuel d'utilisateur télécharger pdf (Page 15)

Call Handling

Avaya one-X Quick Edition Release 3.1.0 Telephone User Guide May 2007

Call Handling

Putting a Call on Hold

You can put a call on hold to temporarily remove yourself from the call. While the active call is

on hold, you can make outgoing calls or answer incoming calls.

To put a single call on hold

● Press the HOLD ( ) button. You can replace the handset without losing the call.

To retrieve a held call

● To take the call off hold, perform one of the following actions:

● Pick up the handset and press the HOLD ( ) button.

● For hands-free operation, press the Line/Feature ( ) button associated with the held

line or press the HOLD ( ) button.

● If you are using a headset, press the HOLD ( ) button.

There may be a slight delay before the call becomes active again.

To put an active call on hold while you place a new call

You can hold an active call while you place a call to another party.

1. Press the HOLD ( ) button.

2. Press a Line/Feature ( ) button. Place and conclude the new call.

3. Retrieve the held call.

To put an active call on hold while you answer a second call

If someone calls you while you are engaged in a call, you will be alerted to the call by the

Message Waiting indicator, which begins to flash. In addition, a ringing ( ) icon will appear in

the display beside one of the Line/Feature ( ) buttons. You can put the active call on hold while

you answer the incoming call.

1. When information about an incoming call appears in the display, select the Line/Feature

( ) button that corresponds to the incoming call.

The active call is automatically put on hold. The display shows an associated HELD

softkey on the right side of the display.

2. Conduct and conclude the new call.

3. To retrieve the held call, select the HELD softkey that corresponds to the held line.

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Avaya 1151B1 Manuel d'utilisateur Page 15