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117379-A Rev. A
xv
About This Guide
If you are responsible for isolating and solving problems associated with Bay
Networks
®
routers, read this guide.
This guide assumes you have the following background:
• Experience configuring and managing Bay Networks routers
• A working knowledge of Site Manager and the Technician Interface
• A working knowledge of the protocols running on your routers
If you want to Go to
Prevent problems and prepare to troubleshoot Chapter
1
Determine the scope of a problem Chapter 2
Solve problems with the basic operation of hardware and software Chapter 3
Solve physical media problems Chapter 4
Solve data link layer problems Chapter 5
Solve network layer problems Chapter 6
Solve Site Manager problems Chapter 7
Report problems to the Bay Networks Technical Solutions Center Chapter 8
Read and understand the event log Appendix A
Use the Technician Interface to configure and run Packet Capture Appendix B
Configure the Packet Capture utility Appendix C
- Troubleshooting Routers 1
- Contents 5
- 117379-A Rev. A 10
- About This Guide 15
- Before You Begin 16
- Conventions 17
- Acronyms 18
- Bay Networks Customer Service 23
- How to Get Help 23
- Chapter 1 25
- Introduction 25
- Caution: 26
- Backing Up Your Files 27
- Preparing to Troubleshoot 28
- Filtering Event Messages 30
- 1-8 117379-A Rev. A 32
- 1-10 117379-A Rev. A 34
- 1-12 117379-A Rev. A 36
- • get 1.3.10.Pleasant.Easton 36
- <object> 37
- <attribute> 41
- Unknown Network or Network 44
- Unreachable 44
- <volume> 46
- Documenting Each Step 47
- 1-24 117379-A Rev. A 48
- Chapter 2 49
- 117379-A Rev. A 2-3 51
- Chapter 3 53
- Damaged Router 54
- Power Problem 54
- Blown Fuse 54
- LEDs Are Off 55
- Router Won’t Boot 55
- TRB0001A 57
- Checking the Boot PROMs 58
- Example 59
- Lost Password (BN Routers) 62
- No Space Left on Memory Card 63
- Memory or Buffer Problem 64
- 3-16 117379-A Rev. A 68
- TRB0002A 69
- TRB0005A 71
- Fault Message 72
- Chapter 4 73
- 4-2 117379-A Rev. A 74
- 117379-A Rev. A 4-3 75
- 117379-A Rev. A 4-5 77
- Chapter 5 79
- Interface Problems 80
- 5-4 117379-A Rev. A 82
- Troubleshooting ATM LANE 85
- 5-8 117379-A Rev. A 86
- 5-10 117379-A Rev. A 88
- 117379-A Rev. A 5-11 89
- 117379-A Rev. A 5-13 91
- 117379-A Rev. A 5-19 97
- <slot_no.> 100
- <slot> 101
- 117379-A Rev. A 5-25 103
- <connector_no.> 104
- <setting> 104
- <instance> 106
- <ENTITY> 107
- 5-30 117379-A Rev. A 108
- Chapter 6 109
- Troubleshooting AppleTalk 110
- 117379-A Rev. A 6-3 111
- Troubleshooting DLSw 112
- 117379-A Rev. A 6-5 113
- Troubleshooting IP 114
- <TELNET 116
- Ping Does Not Work 117
- <slot_no.> 119
- Network Unreachable Message 120
- Host Did Not Respond Message 120
- TRB0006A 121
- Troubleshooting RIP 122
- Troubleshooting OSPF 123
- Troubleshooting IPX 124
- 6-18 117379-A Rev. A 126
- <destination_address> 127
- <service_name> 128
- Troubleshooting OSI 129
- 117379-A Rev. A 6-25 133
- 6-26 117379-A Rev. A 134
- 117379-A Rev. A 6-29 137
- 117379-A Rev. A 6-31 139
- Chapter 7 141
- 117379-A Rev. A 7-3 143
- <community index> 146
- <IP address> 146
- (continued) 146
- 117379-A Rev. A 7-7 147
- <pathname> 149
- Chapter 8 151
- Getting Help 151
- Sending and Retrieving Files 153
- <filename> 154
- Appendix A 155
- Reading the Event Log 155
- System Startup 156
- A-4 117379-A Rev. A 158
- A-6 117379-A Rev. A 160
- A-8 117379-A Rev. A 162
- A-10 117379-A Rev. A 164
- A-12 117379-A Rev. A 166
- A-14 117379-A Rev. A 168
- A-16 117379-A Rev. A 170
- Dial-on-Demand Raise DTR Log 171
- A-18 117379-A Rev. A 172
- A-20 117379-A Rev. A 174
- Dial-on-Demand V.25bis 176
- A-24 117379-A Rev. A 178
- A-26 117379-A Rev. A 180
- A-28 117379-A Rev. A 182
- A-30 117379-A Rev. A 184
- A-32 117379-A Rev. A 186
- A-34 117379-A Rev. A 188
- A-36 117379-A Rev. A 190
- Appendix B 193
- Run Packet Capture 193
- Overview 194
- 117379-A Rev. A B-3 195
- Implementation Notes 196
- Getting Started 197
- B-6 117379-A Rev. A 198
- Creating an Instance for MCT1 199
- 10902101 200
- 117379-A Rev. A B-9 201
- Example 1 202
- Example 2 202
- <line_no.> 203
- <value> 203
- Starting Packet Capture 205
- Terminating Packet Capture 205
- Capture file: 208
- Example 4 209
- Using Optional Features 210
- Assigning Filters 213
- <attribute_no.> 214
- Specifying the Reference 216
- Specifying the Offset 217
- Configuration Examples 219
- Example 3 220
- Example 5 221
- Settings 222
- <IP_address> 225
- B-36 117379-A Rev. A 228
- Examples 229
- B-38 117379-A Rev. A 230
- 232
- 233
- 234
- <slot no.> 235
- 236
- B-46 117379-A Rev. A 238
- B-48 117379-A Rev. A 240
- B-50 117379-A Rev. A 242
- 243
- B-52 117379-A Rev. A 244
- Bisynchronous 245
- Frame Relay 245
- Passthru 246
- Standard PPP 246
- Bay Networks Proprietary PPP 246
- B-56 117379-A Rev. A 248
- B-58 117379-A Rev. A 250
- Appendix C 251
- Packet Configuration 251
- Using the Line Subcommand 252
- Packet Configuration 253
- C-4 117379-A Rev. A 254
- Using the Load Subcommand 255
- Using the Unload Subcommand 255
- 117379-A Rev. A Index-1 257
- 117379-A Rev. A Index-3 259
- 117379-A Rev. A Index-5 261
- Packet Size, B-12, B-44 262
- 117379-A Rev. A Index-7 263
- B-47, B-48 265
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