Avaya IP Softphone 2050 and Mobile Voice Client 2050 Guide de l'utilisateur

Nortel Networks Communication Server 1000IP Softphone 2050 and Mobile Voice Client 2050User Guide

IP Softphone 2050 overview10IP Softphone 2050 overviewThe IP Softphone 2050 turns your computer into a telephone. To make a call, you dial with your k

Mobile Voice Client 2050 Call Handling screen100Keys menuTable 7 summarizes the Keys menu selections. Help menuTable 8 summarizes the Help menu select

Managing Mobile Voice Client 2050 calls101Managing Mobile Voice Client 2050 callsMaking a telephone call Use the following procedure to make a call fr

Managing Mobile Voice Client 2050 calls102Tip: To use the transcriber, select the System Input Panel icon, select transcriber from the drop-down list,

Managing Mobile Voice Client 2050 calls103Maintaining call qualityIf you are experiencing poor quality during a call on the MVC 2050, move closer to t

Managing Contacts with Mobile Voice Client 2050104Managing Contacts with Mobile Voice Client 2050You can place a call from your list of contacts in th

Managing Contacts with Mobile Voice Client 2050105Editing the Contacts listSee the Contacts Help on your PDA for information about adding, deleting, a

Managing Contacts with Mobile Voice Client 2050106Figure 22: MVC 2050 Contacts screenDialing a number from the Contacts listUse the following procedu

Managing Contacts with Mobile Voice Client 2050107Dialing formatsNumbers must be in the canonical dialing format in order for your PDA to use them for

Managing Contacts with Mobile Voice Client 2050108Figure 23: Phone details dialog boxThe following are the components for creating and using canonical

Managing Contacts with Mobile Voice Client 2050109Figure 24: Dialing locations

IP Softphone 2050 overview11— Inbox (Message)—Shift— Services— Expand to PC • dedicated call processing keys: —Hold— Goodbye—Answer—Volume—Mute—Naviga

Managing Contacts with Mobile Voice Client 2050110You set the patterns for local, long-distance, and international dialing using Dialing Patterns. See

Managing Contacts with Mobile Voice Client 2050111The Contacts application prefixes the default area code to numbers you enter in your Contacts applic

Managing Contacts with Mobile Voice Client 2050112ExampleAn end user has a DN on a server located in Atlanta and another DN on a server located in New

Managing Contacts with Mobile Voice Client 2050113See your PDA Help system for a description for the values used in dialing patterns.ESN numbersTo ent

Managing Contacts with Mobile Voice Client 2050114Figure 26: ESN dialingExtension numbersThe PDA Contacts application normally dials extension numbers

Managing Contacts with Mobile Voice Client 2050115Figure 27: Extension Number553-AAA1531

Personal Directory, Redial List, and Callers List116Personal Directory, Redial List, and Callers ListPersonal Directory, Redial List, and Callers List

Personal Directory, Redial List, and Callers List117• system administrator restoration of profiles for single, multiple, or all usersUser preferences

Personal Directory, Redial List, and Callers List118• Preferred name match• Area code set-up• Name display formatTable 9 describes the Call Log Option

Personal Directory, Redial List, and Callers List119To set Call Log Options:1. Tap the Services button.2. Tap Telephone Options.3. Tap Call Log Option

IP Softphone 2050 overview12The i2050srv applicationThe i2050srv application is the software on your computer that enables the IP Softphone 2050 to co

Personal Directory, Redial List, and Callers List120• DN at home (up to 31 characters• cell phone (up to 31 characters)• pager (up to 31 characters)To

Personal Directory, Redial List, and Callers List1213. Tap Personal Directory.4. Find the contact by one of the following:— Scroll to the desired cont

Personal Directory, Redial List, and Callers List122Dialing from the Callers ListTo dial from the Callers List:1. Do one of the following to open Call

Personal Directory, Redial List, and Callers List1232. Find the contact by one doing of the following:— Scroll to the desired contact.— Search for the

Personal Directory, Redial List, and Callers List124To delete the Redial List or Callers List:1. Tap the Directory button.2. Select Redial List or Cal

Personal Directory, Redial List, and Callers List1254. If you tapped Ent, select one of the following:— Enable Pwd Protection— Disable Pwd Protection5

Personal Directory, Redial List, and Callers List126If you make three consecutive incorrect password attempts within an hour, you are locked out of th

Mobile Voice Client 2050 settings127Mobile Voice Client 2050 settingsUse the MVC 2050 Settings to select choices for the appearance, behavior, and ope

Mobile Voice Client 2050 settings128Audible notification of server connection or disconnectionYou can program sounds to accompany notification of serv

Mobile Voice Client 2050 settings129Server unreachableThe sound you select for this event plays when MVC 2050 loses contact with the server. The messa

IP Softphone 2050 Call Control window13IP Softphone 2050 Call Control windowThe IP Softphone 2050 has two Call Control windows: Standard and Enhanced.

Mobile Voice Client 2050 settings130ProfilesEach profile is a named file that contains a combination of servers and other attributes that control the

Mobile Voice Client 2050 settings131The profiles screen allows you to:• create profiles• delete profiles• modify a profile’s name• change the profile

Mobile Voice Client 2050 settings132Figure 31: Selecting a profile Removing a profileUse the following procedure to remove a profile:1. From the drop

Mobile Voice Client 2050 settings133The Profiles screen re-appears. The new profile is selected.Changing the current profileUse the following procedur

Mobile Voice Client 2050 settings1343. Select OK.4. Align the infrared ports of the two devices. The profile is exported to the other device.Importing

Mobile Voice Client 2050 settings135Figure 32: Server screen When you want to connect to your home office communication server rather than the local

Mobile Voice Client 2050 settings136Figure 33: DHCP Setting on the Server screenFigure 34: Assigning Server valuesAAA1192.bmpAAA1193.bmp

Mobile Voice Client 2050 settings137MacrosThe Mobile Voice Client (MVC) 2050 Macros tab enables you to record and use macros. A macro is a recorded se

Mobile Voice Client 2050 settings138Macro screenTo enter a new macro name, or to select an existing macro to modify or delete, select the New icon to

Mobile Voice Client 2050 settings139KeysOnce you have selected a macro name, tap the down arrow in the Keys drop-down list to select a key to add to t

IP Softphone 2050 Call Control window14Standard Call Control windowThe Standard Call Control window (shown on page 14) includes the standard features

Mobile Voice Client 2050 for expert users140Mobile Voice Client 2050 for expert usersThis section discusses the selections used to diagnose or correct

Mobile Voice Client 2050 for expert users141Audio qualityAudio quality of voice transmission depends on many factors, such as codec characteristics, e

Mobile Voice Client 2050 for expert users142Audio clarityIf you experience breakups in the receive audio stream, adjust the setting towards Higher Qua

Mobile Voice Client 2050 for expert users143Figure 38: Advanced Audio screenAAA1208.bmp

Mobile Voice Client 2050 for expert users144Items on the Advanced Audio screen Table 10 describes the selections available on the Advanced Audio scree

Mobile Voice Client 2050 for expert users145Listener IPSee Figure 39. This screen is for expert users only. It can be used to override the port assign

Mobile Voice Client 2050 for expert users146Items on the Listener IP screenTable 11 describes selections available on the Listener IP screen.Hardware

Mobile Voice Client 2050 for expert users147Without a unique MAC address, users may not be able to connect to a server, or may connect to a server and

Mobile Voice Client 2050 for expert users148Table 12 describes items on the Hardware ID screen. Connection historyConnection history writes indication

Mobile Voice Client 2050 for expert users149Soft reset, server nThis message indicates that the server has instructed the MVC 2050 to reset and connec

IP Softphone 2050 Call Control window15Enhanced Call Control windowThe Enhanced IP Softphone 2050 Call Control window (shown Figure 2 on page 16) incl

Mobile Voice Client 2050 for expert users150profile options. Backup and restoration of the database can be performed, and user profiles can be managed

Nortel Networks Communication Server 1000IP Softphone 2050 and Mobile Voice Client 2050User GuideCopyright © 2004 Nortel NetworksAll Rights ReservedIn

IP Softphone 2050 Call Control window16Figure 2: Enhanced Call Control windowApplicationNavigation Show LinesCopyQuitHoldLine keysTray Menu L

IP Softphone 2050 Call Control window17Call Control window elements and functionsThe following table describes the elements and functions of both the

IP Softphone 2050 Call Control window18Show Lines Button to change the tray on the Call Control window (show or hide the Line buttons).Copy Button to

IP Softphone 2050 Call Control window19The following Standard toolbar elements apply to the Standard Call Control window ONLY.Inbox/Messages To access

IP Softphone 2050 Call Control window20Hot keysWithin the Call Control window, the computer keyboard provides hot keys to access common features:• Ent

IP Softphone 2050 Call Control window21• F5 – Put call on hold.• F1 to F4 correspond to the soft keys 1 to 4.• Alphabetic keys map to numbers like dia

IP Softphone 2050 Call Control window22Main GroupIf you click the Main Group button, three items appear:• Local Directory - A list of your Main Direct

IP Softphone 2050 Call Control window23The Personal Directory, Redial List, and Callers List features support:• multiple languages• access using the D

IP Softphone 2050 Call Control window24To set user preferences:1. Click the Services button.2. Click Telephone Options.3. Select one of the following:

IP Softphone 2050 Call Control window25Table 2 describes the Call Log Options. Table 2: Call Log OptionsCall Log Option Description Default valueLog

IP Softphone 2050 Call Control window26To set Call Log Options:1. Click the Services button.2. Click Telephone Options.3. Click Call Log Options.4. Cl

IP Softphone 2050 Call Control window27Call Log features: Redial List and Callers ListRedial List and Callers List are Call Log features. The content

IP Softphone 2050 Call Control window28The following list describes the contents of a Redial List entry:• user name (up to 24 characters)• the DN (up

IP Softphone 2050 Call Control window294. If you clicked Ent, select one of the following:— Enable Pwd Protection— Disable Pwd Protection5. Click one

Revision history3Revision historySeptember 2004Standard 4.00. This document is up-issued for Communication Server 1000 Release 4.0.June 2004Standard 3

IP Softphone 2050 Call Control window30If you make three consecutive incorrect password attempts within an hour, you are locked out of the password-pr

Installing and setting up the IP Softphone 205031Installing and setting up the IP Softphone 2050System requirementsTo use the Nortel Networks IP Softp

Installing and setting up the IP Softphone 205032• Installation Guide (English and French)• USB cord• Telephony-grade monaural headset• Lower cordset

Managing contacts with the IP Softphone 205033Managing contacts with the IP Softphone 2050Adding contactsYou can add contacts to the Local Directory i

Managing contacts with the IP Softphone 205034You can add contacts to the Personal Directory, which is stored on the Application Server.To add a conta

Managing contacts with the IP Softphone 2050356. Select each tab and edit the information.7. Click Save.To edit a contact in the Personal Directory:1.

Managing contacts with the IP Softphone 2050363. Click one of the following:— Local Directory — View Local Directory 4. Find and click the contact you

Managing contacts with the IP Softphone 205037Finding contactsYou can search for contacts in your Local Directory using any of the edit creation crite

Managing contacts with the IP Softphone 205038You can find contacts in Personal Directory, Redial List, or Callers List using the following methods.To

Managing contacts with the IP Softphone 2050393. Click one of the following:a. Local Directory b. View Local Directory.4. Locate the contact you want

Revision history4

Managing contacts with the IP Softphone 205040Dialing from the Redial ListYou can dial from the Redial List:1. Do one of the following to open Redial

Managing contacts with the IP Softphone 205041Adding a group to the Shortcut BarYou can add a group to the Shortcut Bar in your Local Directory.To add

Managing contacts with the IP Softphone 205042Properties dialog boxUse the Properties dialog box to enter or change contact information.To open the Pr

Managing contacts with the IP Softphone 205043Export buttonThis button exports the contact information to a *.vcf file. This file can then be imported

Managing IP Softphone 2050 calls44Managing IP Softphone 2050 callsMaking telephone callsBefore making a call, ensure you are wearing your headset.To m

Managing IP Softphone 2050 calls45To answer a call:Do one of the following:• Click the Answer/Handsfree button.• Click the Line key of the ringing lin

IP Softphone 2050 USB Headset Adapter46IP Softphone 2050 USB Headset Adapter OverviewThe features of the USB Headset Adapter are briefly described in

IP Softphone 2050 USB Headset Adapter47Answering calls with the USB Headset AdapterYou can answer a call using the USB Headset Adapter even if the IP

IP Softphone 2050 USB Headset Adapter48To view Caller ID information before you answer the call if IP Softphone 2050 is minimized or in background:1.

IP Softphone 2050 USB Headset Adapter49Using the i2050 Smart Functions menuThe i2050 Smart Functions menu provides quick access to IP Softphone 2050 f

Contents5ContentsAbout this guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9IP Softphone 2050 overview . . . . . . .

IP Softphone 2050 USB Headset Adapter503. Click Control Panel.4. Double-click the IP Softphone 2050 icon.5. Click the USB Headset Adapter tab.6. Click

IP Softphone 2050 USB Headset Adapter51You can also add special functions to the i2050 Smart Functions menu. For information about adding special func

IP Softphone 2050 USB Headset Adapter528. Navigate to the file you entered in the Command box and select it.9. Click the Open button.10. Click one of

IP Softphone 2050 macros53IP Softphone 2050 macrosAbout macros with the IP Softphone 2050The IP Softphone 2050 enables you to record macros. A macro i

IP Softphone 2050 macros54Note: If you started recording a macro but you do not complete this function, click the Abort button at the bottom of the Ca

IP Softphone 2050 menu commands55IP Softphone 2050 menu commands Enhanced Call Control window menuThe Application menu provides access to the Enhanced

IP Softphone 2050 menu commands56• Record – Starts recording a macro.• Help – Opens the IP Softphone 2050 Help window.• About – Displays information a

IP Softphone 2050 menu commands57Macro menuThe Macro menu contains the following items.• Macro [Name] – Executes the macro you saved in this command.•

Troubleshooting the IP Softphone 205058Troubleshooting the IP Softphone 2050Application interoperability issuesSome applications do not properly check

Troubleshooting the IP Softphone 205059If the communication server is up and reachable and the IP Softphone 2050 is pointed to the correct IP address,

Contents6Dialing from the Redial List . . . . . . . . . . . . . . . . . . . . . . . . . . . 40Dialing from the Callers List . . . . . . . . . . . .

Troubleshooting the IP Softphone 205060different sub-components, causing this message to appear two or three times in rapid succession during a normal

Troubleshooting the IP Softphone 205061Potential causes:• Network is down• DHCP server configuration errorAction: Contact your system administrator.Se

Troubleshooting the IP Softphone 205062• The Trace feature should be disabled (unchecked) during normal operation. To check the status of the Trace fe

Troubleshooting the IP Softphone 205063minimizing and maximizing applications. This can cause brief breaks in the IP Softphone 2050 audio streams. To

Troubleshooting the IP Softphone 205064Windows sound comes out of the headsetDescription:Windows sound comes out of the headset, but you want Windows

Troubleshooting the IP Softphone 205065Reset conditionsThe IP Softphone 2050 resets when:• instructed to do a hard reset by the communication server•

Troubleshooting the IP Softphone 205066USB Headset Adapter features grayed outSymptom:All of the features on the USB Headset Adapter tab in the i2050

Troubleshooting the IP Softphone 205067Configure the USB Headset by doing the following:1. Go to the IP Softphone 2050 Call Control Window. 2. Click A

Mobile Voice Client 2050 overview68Mobile Voice Client 2050 overviewDesigned to work with your personal digital assistant (PDA) and IP-based telephone

Mobile Voice Client 2050 overview69Software dependenciesThe following are the MVC 2050 primary software dependencies: • Windows Mobile 2003• GIPS NetE

Contents7View menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56Macro menu . . . . . . . . . . . . . . . . . .

Mobile Voice Client 2050 overview70HeadsetsA headset is required in order to send and receive telephone calls using the MVC 2050 and your PDA. The hea

Mobile Voice Client 2050 overview71MVC 2050 menus and screen featuresThe MVC 2050 software provides menus and screen features to your PDA. Table 4 lis

Mobile Voice Client 2050 overview72Table 5: MVC 2050 screen featuresScreen features SelectionsCall Handling icons Hold, Answer/Headset, ReleaseToolbar

Mobile Voice Client 2050 overview73Figure 3: Call Handling screen (with Toolbar retracted) AAA1214_2.bmpMenu BarToolbarCall Handlingico

Installing and configuring the Mobile Voice Client 205074Installing and configuring the Mobile Voice Client 2050To install MVC 2050 on your PDA:1. If

Installing and configuring the Mobile Voice Client 205075Figure 4: Removing MVC 2050MVC 2050 installation methodThe MVC 2050 supports installation fr

Installing and configuring the Mobile Voice Client 205076Figure 5: ActiveSync connectedInstalling the MVC 2050 from a Desktop PC using ActiveSyncUse

Installing and configuring the Mobile Voice Client 205077MVC 2050 configurationEnable ClearTypeThe MVC 2050 uses a special screen font which requires

Installing and configuring the Mobile Voice Client 2050786. Select Disable.7. Select Yes.For further information about MVC 2050 configuration and sett

Mobile Voice Client 2050 Call Handling screen79Mobile Voice Client 2050 Call Handling screenStarting the MVC 2050To start the MVC 2050 from your PDA:1

Contents8Managing Mobile Voice Client 2050 calls . . . . . . . . . . . . . 101Making a telephone call . . . . . . . . . . . . . . . . . . . . . . .

Mobile Voice Client 2050 Call Handling screen80Figure 7: Call Handling screen (with Toolbar retracted)NavigationYou can use the up, down, left, and r

Mobile Voice Client 2050 Call Handling screen81appearance and readability of text on liquid crystal displays (LCDs), pocket PC screens, and flat panel

Mobile Voice Client 2050 Call Handling screen82Figure 8: Black skinFigure 9: Blue skinDisplayDial padAnswerGoodbyeSystemInputMessageLampProgram-mable

Mobile Voice Client 2050 Call Handling screen83Figure 10: Lime skinFigure 11: Round skin

Mobile Voice Client 2050 Call Handling screen84DisplayThe display is located in the central area of the skin. See Figure 8 on page 82.Programmable lin

Mobile Voice Client 2050 Call Handling screen85MenusThe MVC 2050 provides the following menus:• File•Keys•HelpFileThe following items are available fr

Mobile Voice Client 2050 Call Handling screen86Figure 12: File menuRun in background Select Run in Background to close the MVC 2050 and keep it runnin

Mobile Voice Client 2050 Call Handling screen87PasteSelect Paste to paste a telephone number, copied from another application, into the MVC 2050. You

Mobile Voice Client 2050 Call Handling screen88Note: Selecting Exit frees up PDA processing resources.KeysThe following items are available from the K

Mobile Voice Client 2050 Call Handling screen89AnswerSelect Answer to answer an incoming call or to obtain dial tone to place a call. See also the Hea

About this guide9About this guideThis User Guide provides information about the Nortel Networks IP Softphone 2050 and the Nortel Networks Mobile Voice

Mobile Voice Client 2050 Call Handling screen90Figure 14: Keys > Features screenFigure 15: Settings > Features screen MacrosPage60-Features.bm

Mobile Voice Client 2050 Call Handling screen91Select Macros from the Keys menu to access macros available through the Settings > Macros dialog box

Mobile Voice Client 2050 Call Handling screen92DiagnosticsDiagnostics provides access to a list of methods to determine server connection state.To acc

Mobile Voice Client 2050 Call Handling screen93Figure 18: Call Handling screen (with Toolbar retracted)IconsSee Figures 18 and 19 to view the icons a

Mobile Voice Client 2050 Call Handling screen94Figure 19: IconsCall Handling iconsThe Call Handling icons are:•Hold• Answer/Headset• GoodbyeThese Cal

Mobile Voice Client 2050 Call Handling screen95Answer/HeadsetUse the Answer/Headset icon to receive and place calls. GoodbyeThe Goodbye icon is used t

Mobile Voice Client 2050 Call Handling screen96Inbox/MessagesSelect the Inbox/Messages icon to access your messages or to return a call.Outbox/ShiftSe

Mobile Voice Client 2050 Call Handling screen97Menu Bar iconsThe Menu Bar icons are:•Paste•Contacts • Settings • Toolbar toggle• System InputPasteUse

Mobile Voice Client 2050 Call Handling screen98The following are four methods you can use to input data on your PDA: • Keyboard• Transcriber• Letter R

Mobile Voice Client 2050 Call Handling screen99Menu and icon summariesFile menuTable 6 summarizes the File menu selections. Table 6: File menu Selecti