Avaya CCM3.1 Manuel d'utilisateur Page 1

CCM3.1 Alarm Reporter 38DHB0002UKEL Issue 3 (18/07/2002)

Appendix Toolbar Commands Appendix Toolbar Commands The Toolbar command buttons are also available from the menu bar: Show Selection Pane Hide Sele

Appendix Menu Options Menu Options File Menu The File menu incorporates the following options: Report Preview: Enables you to preview the report pri

Appendix Menu Options This page has been deliberately left blank CCM3.1 Page 12 Alarm Reporter 38DHB0002UKEL Issue 3 (18/07/2002)

Index CCM3.1 Page 13 Alarm Reporter 38DHB0002UKEL Issue 3 (18/07/2002) Index A Alarm Levels...

Performance figures and data quoted in this document are typical, and must be specifically confirmed in writing by Avaya before t

Contents CCM3.1 Page 2 Alarm Reporter 38DHB0002UKEL Issue 3 (18/07/2002) Contents Introduction ...

Introduction General Introduction General Contact Center Modules (CCM) provide the user with the necessary tools to facilitate the management of cal

Introduction INDeX Call Center View Alarm Reporter INDeX Call Center View Alarm Reporter The INDeX Call Center View Alarm Reporter has been designe

INDeX CCV Alarm Reporter General INDeX CCV Alarm Reporter General Before starting the CCV Alarm Reporter, you must ensure you have logged on to the

Administering Alarm Reporter Configuration Pane Administering Alarm Reporter Configuration Pane The alarms are reported on a weekly basis for each

Administering Alarm Reporter Dn List Pane Dn List Pane All the directory numbers for the selected configuration are displayed within the Dn List pa

Administering Alarm Reporter Report Pane Report Pane When a directory number is selected, a report of historic alarm information is displayed in th

Administering Alarm Reporter Report Pane Sort Reports Either of the reports can be sorted in ascending or descending order. You can only sort the