Avaya Call Center Manuel d'utilisateur

Part No. P0941387 02Call CenterSupervisor Guide

10 Call Center Supervisor GuideP0941387 02Logging offLog off when you complete your shift or will be away from your telephone for an extended per

Call Center Supervisor Guide 11Call Center Supervisor GuideChecking skillset mailboxes for messagesFrequently check skillset mailboxes for messag

12 Call Center Supervisor GuideP0941387 02Features not to use while you are logged onCall ParkInstead of using Call Park to transfer a call to an

2P0941387 02Call Center Supervisor GuideCopyright © 2002 Nortel NetworksAll rights reserved. 2002.The information in this document is subject to chang

3Call Center Supervisor GuideCall Center Supervisor GuideCall Center is an application that handles incoming calls as efficiently and economically as

4 Call Center Supervisor GuideP0941387 02Using Feature CodesCall Center agents and supervisors use Feature Codes to access Call Center features.

Call Center Supervisor Guide 5Call Center Supervisor GuideLog on/Monitor calls ≤·‚›Use ≤áâÝ to log on to Call Center and the skillsets you are as

6 Call Center Supervisor GuideP0941387 02Display Waiting Calls ≤·‚·Use Display Waiting Calls to view information about skillsets and the calls wa

Call Center Supervisor Guide 7Call Center Supervisor GuideNot Ready ≤·‚°If you use Not Ready, you do not receive calls. The Call Center Administr

8 Call Center Supervisor GuideP0941387 02Programming a memory buttonYou can program memory buttons for one-touch access to Call Center features.

Call Center Supervisor Guide 9Call Center Supervisor GuideLogging on to Call Center1 Press ≤áâÝ.2 Enter your Agent ID number and press OK or £.Yo