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Page 1 - Set Up and Operation Guide

1-800-4 NORTELwww.nortelnetworks.com© 1999 Nortel NetworksP0908523 Issue 01Enterprise Edge Voice MessagingSet Up and Operation Guide

Page 2

10 ContentsEnterprise Edge Voice Messaging Set Up and Operation Guide P0908523 Issue 01

Page 3 - Contents

100 Mailbox Feature CodesEnterprise Edge Voice Messaging Set Up and Operation Guide P0908523 Issue 01Operator StatusThe Operator Status Feature Code

Page 4 - 4 Contents

Mailbox Feature Codes 101P0908523 Issue 01 Enterprise Edge Voice Messaging Set Up and Operation GuideInterrupt a MessageThe Interrupt Feature Code is

Page 5 - Contents 5

102 Mailbox Feature CodesEnterprise Edge Voice Messaging Set Up and Operation Guide P0908523 Issue 01

Page 6 - 6 Contents

P0908523 Issue 01 Enterprise Edge Voice Messaging Set Up and Operation GuideSection V - Custom Call Routing (CCR)• Overview of Custom Call Routing• Bu

Page 7 - Contents 7

P0908523 Issue 01 Enterprise Edge Voice Messaging Set Up and Operation Guide

Page 8 - 8 Contents

P0908523 Issue 01 Enterprise Edge Voice Messaging Set Up and Operation GuideOverview of Custom Call RoutingThis chapter contains general information a

Page 9 - Contents 9

106 Overview of Custom Call RoutingEnterprise Edge Voice Messaging Set Up and Operation Guide P0908523 Issue 01Custom Call Routing overviewWhen build

Page 10 - 10 Contents

Overview of Custom Call Routing 107P0908523 Issue 01 Enterprise Edge Voice Messaging Set Up and Operation GuideTerms and definitionsThe following ter

Page 11 - Section I - Getting started

108 Overview of Custom Call RoutingEnterprise Edge Voice Messaging Set Up and Operation Guide P0908523 Issue 01Planning and designing a CCR TreePlann

Page 12

Overview of Custom Call Routing 109P0908523 Issue 01 Enterprise Edge Voice Messaging Set Up and Operation Guide“Come celebrate with us! It’s time for

Page 13 - Introduction

P0908523 Issue 01 Enterprise Edge Voice Messaging Set Up and Operation GuideSection I - Getting started• Introduction• Setting up Enterprise Edge Voic

Page 14 - 14 Introduction

110 Overview of Custom Call RoutingEnterprise Edge Voice Messaging Set Up and Operation Guide P0908523 Issue 01“You have reached the Ideal Office Mac

Page 15 - Introduction 15

P0908523 Issue 01 Enterprise Edge Voice Messaging Set Up and Operation GuideBuilding, saving, and enabling a CCR TreeOverviewThis chapter contains the

Page 16 - Prerequisites

112 Building, saving, and enabling a CCR TreeEnterprise Edge Voice Messaging Set Up and Operation Guide P0908523 Issue 01While you start build a CCR

Page 17

Building, saving, and enabling a CCR Tree 113P0908523 Issue 01 Enterprise Edge Voice Messaging Set Up and Operation GuideImporting a previously recor

Page 18 - 18 Introduction

114 Building, saving, and enabling a CCR TreeEnterprise Edge Voice Messaging Set Up and Operation Guide P0908523 Issue 018. Click the Close button.A

Page 19 - Voice Messaging for use

Building, saving, and enabling a CCR Tree 115P0908523 Issue 01 Enterprise Edge Voice Messaging Set Up and Operation GuideAdding a Menu sub-nodeTo add

Page 20

116 Building, saving, and enabling a CCR TreeEnterprise Edge Voice Messaging Set Up and Operation Guide P0908523 Issue 01Adding an Information Mailbo

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Building, saving, and enabling a CCR Tree 117P0908523 Issue 01 Enterprise Edge Voice Messaging Set Up and Operation GuideAdding a Mailbox nodeAdding

Page 22

118 Building, saving, and enabling a CCR TreeEnterprise Edge Voice Messaging Set Up and Operation Guide P0908523 Issue 01Adding a Transfer A Transfer

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Building, saving, and enabling a CCR Tree 119P0908523 Issue 01 Enterprise Edge Voice Messaging Set Up and Operation GuideNote: A Link transfer can be

Page 24

P0908523 Issue 01 Enterprise Edge Voice Messaging Set Up and Operation Guide

Page 25

120 Building, saving, and enabling a CCR TreeEnterprise Edge Voice Messaging Set Up and Operation Guide P0908523 Issue 018. The Assigned Key list box

Page 26 - Interrupting a voice prompt

Building, saving, and enabling a CCR Tree 121P0908523 Issue 01 Enterprise Edge Voice Messaging Set Up and Operation GuideTesting a CCR TreeAfter you

Page 27

122 Building, saving, and enabling a CCR TreeEnterprise Edge Voice Messaging Set Up and Operation Guide P0908523 Issue 01

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P0908523 Issue 01 Enterprise Edge Voice Messaging Set Up and Operation GuideChanging or deleting a CCR TreeOverviewAfter you create and enable your CC

Page 29

124 Changing or deleting a CCR TreeEnterprise Edge Voice Messaging Set Up and Operation Guide P0908523 Issue 01Disabling a CCR TreeBefore you make an

Page 30 - Greeting Tables

Changing or deleting a CCR Tree 125P0908523 Issue 01 Enterprise Edge Voice Messaging Set Up and Operation GuideMoving a nodeA node can be moved from

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126 Changing or deleting a CCR TreeEnterprise Edge Voice Messaging Set Up and Operation Guide P0908523 Issue 01

Page 32

P0908523 Issue 01 Enterprise Edge Voice Messaging Set Up and Operation GuideSection VI - Maintenance andTroubleshooting• Enterprise Edge Voice Messagi

Page 33 - Recording a Company Greeting

P0908523 Issue 01 Enterprise Edge Voice Messaging Set Up and Operation Guide

Page 34

P0908523 Issue 01 Enterprise Edge Voice Messaging Set Up and Operation GuideEnterprise Edge Voice Messaging ReportsOverviewThis chapter describes Ente

Page 35 - Setting up a Greeting Table

P0908523 Issue 01 Enterprise Edge Voice Messaging Set Up and Operation GuideIntroductionAbout Enterprise Edge Voice MessagingEnterprise Edge Voice Mes

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130 Enterprise Edge Voice Messaging ReportsEnterprise Edge Voice Messaging Set Up and Operation Guide P0908523 Issue 01Directory ReportThis report sh

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Enterprise Edge Voice Messaging Reports 131P0908523 Issue 01 Enterprise Edge Voice Messaging Set Up and Operation GuideThe starting point of this rep

Page 38

132 Enterprise Edge Voice Messaging ReportsEnterprise Edge Voice Messaging Set Up and Operation Guide P0908523 Issue 01Enterprise Edge Voice Messagin

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P0908523 Issue 01 Enterprise Edge Voice Messaging Set Up and Operation GuideEnterprise Edge Voice Messaging TroubleshootingOverviewThis chapter on Ent

Page 40 - Messaging

134 Enterprise Edge Voice Messaging TroubleshootingEnterprise Edge Voice Messaging Set Up and Operation Guide P0908523 Issue 01The Automated Attendan

Page 41

Enterprise Edge Voice Messaging Troubleshooting 135P0908523 Issue 01 Enterprise Edge Voice Messaging Set Up and Operation GuideMailbox owner is unabl

Page 42 - Enabling Touchtone Gate

136 Enterprise Edge Voice Messaging TroubleshootingEnterprise Edge Voice Messaging Set Up and Operation Guide P0908523 Issue 01Operating troubleThe f

Page 43

Enterprise Edge Voice Messaging Troubleshooting 137P0908523 Issue 01 Enterprise Edge Voice Messaging Set Up and Operation GuideA mailbox is not in th

Page 44 - 3. Click the OK button

138 Enterprise Edge Voice Messaging TroubleshootingEnterprise Edge Voice Messaging Set Up and Operation Guide P0908523 Issue 01Custom Call Routing (C

Page 45 - Setting the Operator Status

P0908523 Issue 01 Enterprise Edge Voice Messaging Set Up and Operation GuideSection VII - Appendices• Appendix A: Dialing Translation• Appendix B: Ent

Page 46 - Setting the Business Status

14 IntroductionEnterprise Edge Voice Messaging Set Up and Operation Guide P0908523 Issue 01Enterprise Edge Integrated Solution optional softwareEnter

Page 47

P0908523 Issue 01 Enterprise Edge Voice Messaging Set Up and Operation Guide

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P0908523 Issue 01 Enterprise Edge Voice Messaging Set Up and Operation GuideAppendix A: Dialing TranslationOverviewDialing translation is a process by

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142 Appendix A: Dialing TranslationEnterprise Edge Voice Messaging Set Up and Operation Guide P0908523 Issue 01The following three tables are example

Page 50

Appendix A: Dialing Translation 143P0908523 Issue 01 Enterprise Edge Voice Messaging Set Up and Operation GuideSample Dialing Translation TableNetwor

Page 51 - Section IV - Mailboxes

144 Appendix A: Dialing TranslationEnterprise Edge Voice Messaging Set Up and Operation Guide P0908523 Issue 01• Access code (Access cd)In North Amer

Page 52

Appendix A: Dialing Translation 145P0908523 Issue 01 Enterprise Edge Voice Messaging Set Up and Operation GuideBuilding a Dialing Translation Table T

Page 53 - Overview of Mailboxes

146 Appendix A: Dialing TranslationEnterprise Edge Voice Messaging Set Up and Operation Guide P0908523 Issue 01Changing an entry in the Dialing Trans

Page 54 - Tools and materials

P0908523 Issue 01 Enterprise Edge Voice Messaging Set Up and Operation GuideAppendix B: Enterprise Edge Configuration TipsOverviewThis appendix descri

Page 55 - Terms and definitions

148 Appendix B: Enterprise Edge Configuration TipsEnterprise Edge Voice Messaging Set Up and Operation Guide P0908523 Issue 01Ringing Answer ButtonIf

Page 56 - Class of Service

Appendix B: Enterprise Edge Configuration Tips 149P0908523 Issue 01 Enterprise Edge Voice Messaging Set Up and Operation GuideSetting Up for a small

Page 57 - Messaging Classes of Service

Introduction 15P0908523 Issue 01 Enterprise Edge Voice Messaging Set Up and Operation GuideEnterprise Edge Personal Mailbox Manager also gives the Sy

Page 58 - Mailbox Overrides

150 Appendix B: Enterprise Edge Configuration TipsEnterprise Edge Voice Messaging Set Up and Operation Guide P0908523 Issue 01Greetings have been rec

Page 59 - Overview of Mailboxes 59

Appendix B: Enterprise Edge Configuration Tips 151P0908523 Issue 01 Enterprise Edge Voice Messaging Set Up and Operation GuideWhen the receptionist i

Page 60 - 60 Overview of Mailboxes

152 Appendix B: Enterprise Edge Configuration TipsEnterprise Edge Voice Messaging Set Up and Operation Guide P0908523 Issue 01Greeting Table 1 automa

Page 61 - Overview of Mailboxes 61

Appendix B: Enterprise Edge Configuration Tips 153P0908523 Issue 01 Enterprise Edge Voice Messaging Set Up and Operation GuideShipping and ReceivingA

Page 62 - 62 Overview of Mailboxes

154 Appendix B: Enterprise Edge Configuration TipsEnterprise Edge Voice Messaging Set Up and Operation Guide P0908523 Issue 01CFNA is not applicable

Page 63 - System Administrator

Appendix B: Enterprise Edge Configuration Tips 155P0908523 Issue 01 Enterprise Edge Voice Messaging Set Up and Operation GuideDo Not Disturb (DND)Sto

Page 64

156 Appendix B: Enterprise Edge Configuration TipsEnterprise Edge Voice Messaging Set Up and Operation Guide P0908523 Issue 01Night ServiceWhen Night

Page 65

P0908523 Issue 01 Enterprise Edge Voice Messaging Set Up and Operation GuideGlossaryAASee Automated Attendant.AdministrationThe tasks involved in main

Page 66

158 GlossaryEnterprise Edge Voice Messaging Set Up and Operation Guide P0908523 Issue 01Business StatusA setting that overrides the schedule of the G

Page 67

Glossary 159P0908523 Issue 01 Enterprise Edge Voice Messaging Set Up and Operation GuideDestinationOn a CCR Tree, the Destination determines where th

Page 68

16 IntroductionEnterprise Edge Voice Messaging Set Up and Operation Guide P0908523 Issue 01How this guide is organizedThis guide leads a System Admin

Page 69 - Delivery Options

160 GlossaryEnterprise Edge Voice Messaging Set Up and Operation Guide P0908523 Issue 01Feature CodeA unique three-digit code that is used to access

Page 70

Glossary 161P0908523 Issue 01 Enterprise Edge Voice Messaging Set Up and Operation GuideHome Menu Voice PromptA voice prompt that provides a list of

Page 71

162 GlossaryEnterprise Edge Voice Messaging Set Up and Operation Guide P0908523 Issue 01Mailbox number lengthThe number of digits allowed in a mailbo

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Glossary 163P0908523 Issue 01 Enterprise Edge Voice Messaging Set Up and Operation GuideOperator StatusThe Enterprise Edge Voice Messaging setting th

Page 73

164 GlossaryEnterprise Edge Voice Messaging Set Up and Operation Guide P0908523 Issue 01Registering MailboxesRegistering a mailbox adds a mailbox num

Page 74 - 1234567 403

Glossary 165P0908523 Issue 01 Enterprise Edge Voice Messaging Set Up and Operation GuideUser MailboxesUser Mailboxes store the messages for mailbox o

Page 75 - Creating Mailboxes

166 GlossaryEnterprise Edge Voice Messaging Set Up and Operation Guide P0908523 Issue 01

Page 76 - 76 Creating Mailboxes

P0908523 Issue 01 Enterprise Edge Voice Messaging Set Up and Operation GuideIndexAAdding lines 41Afternoon Greeting 39Alarm Report 131Alternate extens

Page 77 - Creating Mailboxes 77

168 IndexEnterprise Edge Voice Messaging Set Up and Operation Guide P0908523 Issue 01erasing a Path 125Home Menu 106Information Message 106, 109Leave

Page 78

Index 169P0908523 Issue 01 Enterprise Edge Voice Messaging Set Up and Operation GuidePrime Set 156private line 156ringing line preference 156Service

Page 79 - Guest Mailboxes

Introduction 17P0908523 Issue 01 Enterprise Edge Voice Messaging Set Up and Operation GuideThe Enterprise Edge Voice Messaging document setDocument A

Page 80 - Not in service

170 IndexEnterprise Edge Voice Messaging Set Up and Operation Guide P0908523 Issue 01Custom Call Routing (CCR) 109Leave Message Feature Code 99LevelC

Page 81 - Information Mailboxes

Index 171P0908523 Issue 01 Enterprise Edge Voice Messaging Set Up and Operation GuideOperator Status 45default extension 46Operator Status Feature Co

Page 82 - 82 Creating Mailboxes

172 IndexEnterprise Edge Voice Messaging Set Up and Operation Guide P0908523 Issue 01password 65recording a greeting 67selecting greeting 68Sub-menuC

Page 83 - Changing mailbox options

18 IntroductionEnterprise Edge Voice Messaging Set Up and Operation Guide P0908523 Issue 01

Page 84 - Changing the mailbox options

P0908523 Issue 01 Enterprise Edge Voice Messaging Set Up and Operation GuideSection II - Preparing Enterprise EdgeVoice Messaging for use• Using Enter

Page 86

P0908523 Issue 01 Enterprise Edge Voice Messaging Set Up and Operation Guide

Page 87 - Mailbox Administration Tasks

P0908523 Issue 01 Enterprise Edge Voice Messaging Set Up and Operation GuideUsing Enterprise Edge Voice Applications ManagerOverviewEnterprise Edge Vo

Page 88 - About the passwords

22 Using Enterprise Edge Voice Applications ManagerEnterprise Edge Voice Messaging Set Up and Operation Guide P0908523 Issue 01Installing the Enterpr

Page 89

Using Enterprise Edge Voice Applications Manager 23P0908523 Issue 01 Enterprise Edge Voice Messaging Set Up and Operation GuideRemoving the Enterpris

Page 90 - Setting up Outbound Transfer

24 Using Enterprise Edge Voice Applications ManagerEnterprise Edge Voice Messaging Set Up and Operation Guide P0908523 Issue 01

Page 91 - Broadcast and Group messages

P0908523 Issue 01 Enterprise Edge Voice Messaging Set Up and Operation GuideSetting up Enterprise Edge Voice MessagingOverviewThis chapter includes in

Page 92

26 Setting up Enterprise Edge Voice MessagingEnterprise Edge Voice Messaging Set Up and Operation Guide P0908523 Issue 01Enterprise Edge two line dis

Page 93

P0908523 Issue 01 Enterprise Edge Voice Messaging Set Up and Operation GuideSection III - Automated Attendant• Setting up an Automated Attendant• Auto

Page 94

P0908523 Issue 01 Enterprise Edge Voice Messaging Set Up and Operation Guide

Page 95

P0908523 Issue 01 Enterprise Edge Voice Messaging Set Up and Operation GuideSetting up an Automated AttendantOverviewThe Automated Attendant provides

Page 96 - Caller ID (CLID)

P0908523 Issue 01 Enterprise Edge Voice Messaging Set Up and Operation GuideContentsChapter 1 Introduction 13About Enterprise Edge Voice Messaging 13B

Page 97 - Mailbox Feature Codes

30 Setting up an Automated AttendantEnterprise Edge Voice Messaging Set Up and Operation Guide P0908523 Issue 01This chapter contains information and

Page 98 - Programmed

Setting up an Automated Attendant 31P0908523 Issue 01 Enterprise Edge Voice Messaging Set Up and Operation GuideThe following shows an example of how

Page 99 - Open Mailbox

32 Setting up an Automated AttendantEnterprise Edge Voice Messaging Set Up and Operation Guide P0908523 Issue 01The four greetings reflect the Mornin

Page 100 - Transfer to Mailbox

Setting up an Automated Attendant 33P0908523 Issue 01 Enterprise Edge Voice Messaging Set Up and Operation GuideRecording a Company GreetingTo record

Page 101 - Call Record

34 Setting up an Automated AttendantEnterprise Edge Voice Messaging Set Up and Operation Guide P0908523 Issue 01To record a Company Greeting from you

Page 102 - 102 Mailbox Feature Codes

Setting up an Automated Attendant 35P0908523 Issue 01 Enterprise Edge Voice Messaging Set Up and Operation GuideSetting up a Greeting TableTo set up

Page 103

36 Setting up an Automated AttendantEnterprise Edge Voice Messaging Set Up and Operation Guide P0908523 Issue 01To record a Custom Menu prompt from y

Page 104

Setting up an Automated Attendant 37P0908523 Issue 01 Enterprise Edge Voice Messaging Set Up and Operation GuideTo locate a previously recorded promp

Page 105 - How CCR works

38 Setting up an Automated AttendantEnterprise Edge Voice Messaging Set Up and Operation Guide P0908523 Issue 01Assigning the language preferenceWhen

Page 106

Setting up an Automated Attendant 39P0908523 Issue 01 Enterprise Edge Voice Messaging Set Up and Operation GuideAssigning a CCR Tree to a Greeting Ta

Page 107

4 ContentsEnterprise Edge Voice Messaging Set Up and Operation Guide P0908523 Issue 01Chapter 4 Setting up an Automated Attendant 29Overview 29Greeti

Page 108 - About the CCR Tree structure

40 Setting up an Automated AttendantEnterprise Edge Voice Messaging Set Up and Operation Guide P0908523 Issue 01Changing the Enterprise Edge Voice Me

Page 109

Setting up an Automated Attendant 41P0908523 Issue 01 Enterprise Edge Voice Messaging Set Up and Operation GuideAdding lines, assigning a Greeting Ta

Page 110 - Transfer

42 Setting up an Automated AttendantEnterprise Edge Voice Messaging Set Up and Operation Guide P0908523 Issue 01Enabling Touchtone GateThe Touchtone

Page 111 - Overview

P0908523 Issue 01 Enterprise Edge Voice Messaging Set Up and Operation GuideSetting up the fax answering extensionThis feature allows a caller to use

Page 112

44 Setting up an Automated AttendantEnterprise Edge Voice Messaging Set Up and Operation Guide P0908523 Issue 01Overview of Sending Messages using Fe

Page 113 - Recording a prompt

P0908523 Issue 01 Enterprise Edge Voice Messaging Set Up and Operation GuideAutomated Attendant Status settingsOverviewThis chapter describes how to:•

Page 114

46 Automated Attendant Status settingsEnterprise Edge Voice Messaging Set Up and Operation Guide P0908523 Issue 01Changing the Operator default exten

Page 115 - Adding a Menu sub-node

Automated Attendant Status settings 47P0908523 Issue 01 Enterprise Edge Voice Messaging Set Up and Operation GuideTo set the Business Status:1. Click

Page 116

48 Automated Attendant Status settingsEnterprise Edge Voice Messaging Set Up and Operation Guide P0908523 Issue 01The following voice prompts play:“T

Page 117 - Adding a Mailbox node

Automated Attendant Status settings 49P0908523 Issue 01 Enterprise Edge Voice Messaging Set Up and Operation GuideSetting the Answer Lines statusEnte

Page 118 - Adding a Transfer

Contents 5P0908523 Issue 01 Enterprise Edge Voice Messaging Set Up and Operation GuideTerms and definitions 55Class of Service 56Default values 57Mai

Page 119

50 Automated Attendant Status settingsEnterprise Edge Voice Messaging Set Up and Operation Guide P0908523 Issue 01

Page 120 - Enabling a CCR Tree

P0908523 Issue 01 Enterprise Edge Voice Messaging Set Up and Operation GuideSection IV - Mailboxes• Overview of Mailboxes• Special Mailboxes: General

Page 121 - Testing a CCR Tree

P0908523 Issue 01 Enterprise Edge Voice Messaging Set Up and Operation Guide

Page 122

P0908523 Issue 01 Enterprise Edge Voice Messaging Set Up and Operation GuideOverview of MailboxesA mailbox is a storage place for voice messages on th

Page 123 - Saving a CCR Tree to a file

54 Overview of MailboxesEnterprise Edge Voice Messaging Set Up and Operation Guide P0908523 Issue 01General Delivery MailboxThe General Delivery Mail

Page 124 - Changing a Sub-node

Overview of Mailboxes 55P0908523 Issue 01 Enterprise Edge Voice Messaging Set Up and Operation GuideTerms and definitionsThe following terms are intr

Page 125 - Deleting a Tree

56 Overview of MailboxesEnterprise Edge Voice Messaging Set Up and Operation Guide P0908523 Issue 01Class of ServiceClass of Service (COS) reduces th

Page 126

Overview of Mailboxes 57P0908523 Issue 01 Enterprise Edge Voice Messaging Set Up and Operation GuideDefault valuesThe following tables list the defau

Page 127 - Troubleshooting

58 Overview of MailboxesEnterprise Edge Voice Messaging Set Up and Operation Guide P0908523 Issue 01 If Premium Voice Messaging is enabled. 0 = inde

Page 128

Overview of Mailboxes 59P0908523 Issue 01 Enterprise Edge Voice Messaging Set Up and Operation GuideCompany DirectoryThe Company Directory is an inte

Page 129

6 ContentsEnterprise Edge Voice Messaging Set Up and Operation Guide P0908523 Issue 01Chapter 10 Mailbox Administration Tasks 87Overview 87Administer

Page 130 - Mailbox Activity Report

60 Overview of MailboxesEnterprise Edge Voice Messaging Set Up and Operation Guide P0908523 Issue 01Activating the Call Screening featureWhen you cha

Page 131 - Custom Call Routing Report

Overview of Mailboxes 61P0908523 Issue 01 Enterprise Edge Voice Messaging Set Up and Operation GuideDialing restrictions can be applied to an Enterpr

Page 132 - System Configuration Report

62 Overview of MailboxesEnterprise Edge Voice Messaging Set Up and Operation Guide P0908523 Issue 01

Page 133

P0908523 Issue 01 Enterprise Edge Voice Messaging Set Up and Operation GuideSpecial Mailboxes: General Delivery and System AdministratorOverviewSpecia

Page 134

64 Special Mailboxes: General Delivery and System AdministratorEnterprise Edge Voice Messaging Set Up and Operation Guide P0908523 Issue 01The first

Page 135

Special Mailboxes: General Delivery and System Administrator 65P0908523 Issue 01 Enterprise Edge Voice Messaging Set Up and Operation GuideClass of S

Page 136 - Operating trouble

66 Special Mailboxes: General Delivery and System AdministratorEnterprise Edge Voice Messaging Set Up and Operation Guide P0908523 Issue 01To initial

Page 137

Special Mailboxes: General Delivery and System Administrator 67P0908523 Issue 01 Enterprise Edge Voice Messaging Set Up and Operation GuideRecording

Page 138

68 Special Mailboxes: General Delivery and System AdministratorEnterprise Edge Voice Messaging Set Up and Operation Guide P0908523 Issue 01After the

Page 139 - Section VII - Appendices

Special Mailboxes: General Delivery and System Administrator 69P0908523 Issue 01 Enterprise Edge Voice Messaging Set Up and Operation GuideListening

Page 140

Contents 7P0908523 Issue 01 Enterprise Edge Voice Messaging Set Up and Operation GuideChapter 13 Building, saving, and enabling a CCR Tree 111Overvie

Page 141 - Translation

70 Special Mailboxes: General Delivery and System AdministratorEnterprise Edge Voice Messaging Set Up and Operation Guide P0908523 Issue 01To open an

Page 142

Special Mailboxes: General Delivery and System Administrator 71P0908523 Issue 01 Enterprise Edge Voice Messaging Set Up and Operation GuideCopying a

Page 143

72 Special Mailboxes: General Delivery and System AdministratorEnterprise Edge Voice Messaging Set Up and Operation Guide P0908523 Issue 017. To acce

Page 144 - Translation Parameters

Special Mailboxes: General Delivery and System Administrator 73P0908523 Issue 01 Enterprise Edge Voice Messaging Set Up and Operation GuideReplying t

Page 145 - Translation Table

74 Special Mailboxes: General Delivery and System AdministratorEnterprise Edge Voice Messaging Set Up and Operation Guide P0908523 Issue 015. Press D

Page 146 - Translation Table entry

P0908523 Issue 01 Enterprise Edge Voice Messaging Set Up and Operation GuideCreating MailboxesOverviewThis chapter contains information for the System

Page 147 - Attendant

76 Creating MailboxesEnterprise Edge Voice Messaging Set Up and Operation Guide P0908523 Issue 01Adding a User MailboxTo add a single mailbox:1. Clic

Page 148 - Ringing Answer Button

Creating Mailboxes 77P0908523 Issue 01 Enterprise Edge Voice Messaging Set Up and Operation GuideAdding several User Mailboxes using the Create Mailb

Page 149 - The central receptionist

78 Creating MailboxesEnterprise Edge Voice Messaging Set Up and Operation Guide P0908523 Issue 01When to use the Create Mailbox UtilityTo add several

Page 150 - The Costume Room

Creating Mailboxes 79P0908523 Issue 01 Enterprise Edge Voice Messaging Set Up and Operation Guide8. Select the Call Screening check box to assign scr

Page 151

8 ContentsEnterprise Edge Voice Messaging Set Up and Operation Guide P0908523 Issue 01System Configuration Report 132System Configuration Report, Par

Page 152 - The managers

80 Creating MailboxesEnterprise Edge Voice Messaging Set Up and Operation Guide P0908523 Issue 01You can even include the time and date the classes a

Page 153 - Feature Compatibility

Creating Mailboxes 81P0908523 Issue 01 Enterprise Edge Voice Messaging Set Up and Operation Guide10. Click the Options tab.11. Leave the Alternate Ex

Page 154

82 Creating MailboxesEnterprise Edge Voice Messaging Set Up and Operation Guide P0908523 Issue 01• Assign the Operator as the transfer point for all

Page 155

P0908523 Issue 01 Enterprise Edge Voice Messaging Set Up and Operation GuideChanging and Deleting MailboxesOverviewThis chapter discusses how to make

Page 156

84 Changing and Deleting MailboxesEnterprise Edge Voice Messaging Set Up and Operation Guide P0908523 Issue 015. Click the OK button.6. Click the Clo

Page 157 - Glossary

Changing and Deleting Mailboxes 85P0908523 Issue 01 Enterprise Edge Voice Messaging Set Up and Operation GuideDeleting a mailboxBefore you delete a m

Page 158

86 Changing and Deleting MailboxesEnterprise Edge Voice Messaging Set Up and Operation Guide P0908523 Issue 01

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P0908523 Issue 01 Enterprise Edge Voice Messaging Set Up and Operation GuideMailbox Administration TasksOverviewThis chapter describes the steps for a

Page 160

88 Mailbox Administration TasksEnterprise Edge Voice Messaging Set Up and Operation Guide P0908523 Issue 01About the passwordsEach mailbox certified

Page 161

Mailbox Administration Tasks 89P0908523 Issue 01 Enterprise Edge Voice Messaging Set Up and Operation GuideEnabling external initializationThe System

Page 162

Contents 9P0908523 Issue 01 Enterprise Edge Voice Messaging Set Up and Operation GuideChapter 17 Appendix A: Dialing Translation 141Overview 141How t

Page 163

90 Mailbox Administration TasksEnterprise Edge Voice Messaging Set Up and Operation Guide P0908523 Issue 01Setting up Outbound TransferDesignating th

Page 164

Mailbox Administration Tasks 91P0908523 Issue 01 Enterprise Edge Voice Messaging Set Up and Operation GuideSetting up the Operator’s MailboxWhen the

Page 165 - Workspace

92 Mailbox Administration TasksEnterprise Edge Voice Messaging Set Up and Operation Guide P0908523 Issue 01Sending a Broadcast MessageTo send a Broad

Page 166 - 166 Glossary

Mailbox Administration Tasks 93P0908523 Issue 01 Enterprise Edge Voice Messaging Set Up and Operation GuidePreparing a Group ListPreparing a Group Li

Page 167

94 Mailbox Administration TasksEnterprise Edge Voice Messaging Set Up and Operation Guide P0908523 Issue 01Adding a Group ListTo add a Group List:1.

Page 168

Mailbox Administration Tasks 95P0908523 Issue 01 Enterprise Edge Voice Messaging Set Up and Operation GuideChanging the Group List leading digitYou c

Page 169

96 Mailbox Administration TasksEnterprise Edge Voice Messaging Set Up and Operation Guide P0908523 Issue 01To send a Group Message from your Enterpri

Page 170

P0908523 Issue 01 Enterprise Edge Voice Messaging Set Up and Operation GuideMailbox Feature CodesOverviewFeature Codes are used by users to access the

Page 171

98 Mailbox Feature CodesEnterprise Edge Voice Messaging Set Up and Operation Guide P0908523 Issue 01To program a memory button:Label the buttons with

Page 172

Mailbox Feature Codes 99P0908523 Issue 01 Enterprise Edge Voice Messaging Set Up and Operation GuideFeature Codes shown below are the default Feature

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