Avaya Business Communications Manager Release 6.0 - BCM-IVR Integration Supplement Manuel d'utilisateur

Avaya Business Communications Manager Release 6.0Avaya BCM-IVR IntegrationSupplementNN40070-304.

10 PrefaceGetting technical documentationTo download and print selected technical publications and release notesdirectly from the Internet, go to www.

Conventions Used in This Manual 11Chapter 1 — Introduction to the Avaya BCM-IVR IntegrationOverviews the Avaya BCM and what functionality the IVR inte

12 PrefaceNotation Descriptioncommand,conditionand alarmCommand, Condition and Alarm references appear onthe screen in magenta text and reference the

Trademark Conventions 13Solaris and Windows ConventionsThis manual depicts examples (command line syntax, configurationfiles, and screen shots) in Solar

14 PrefaceInformix®and INFORMIX®are registered trademarks of Informix Corporationor its affiliates.Avaya Business Communications Manager Release 6.0Ava

15Chapter 1Introduction to the Avaya BCM-IVRIntegrationThis chapter covers:1.The Avaya BCM-IVR Integration2.What functionality does the IVR integratio

16 Chapter 1 Introduction to the Avaya BCM-IVR IntegrationThe IVR applications are developed for specific customer needs and inmany cases are integrate

17Chapter 2COMMGR for the Avaya BCM PlatformThis chapter covers:1. Documentation issues and workarounds2. Installation issues and workarounds3. Functi

18 Chapter 2 COMMGR for the Avaya BCM PlatformUse the PDF versions of documentation found on the website,www.avaya.com.Installation issues and workaro

Functionality issues and workarounds 19After the keycode has installed, the IVR service restarts automatically.Functionality issues and workaroundsIss

Document status: StandardDocument version: 03.01Document date: 22 June 2010©2010 Avaya Inc.All Rights Reserved.NoticeWhile reasonable efforts have bee

20 Chapter 2 COMMGR for the Avaya BCM PlatformAvaya Business Communications Manager Release 6.0Avaya BCM-IVR Integration SupplementNN40070-304 03.01 S

21Chapter 3PeriView for the Avaya BCM PlatformThis chapter covers:1. Documentation issues and workarounds2. Functionality issues and workarounds3.Addi

22 Chapter 3 PeriView for the Avaya BCM PlatformUse the PDF versions of documentation found on the website,www.avaya.com.Functionality issues and work

Additional alarms for the Avaya BCM platform 23PeriView is supported on a Windows Platform for the Avaya BCM.Additional alarms for the Avaya BCM platf

24 Chapter 3 PeriView for the Avaya BCM PlatformSourceAlarmCodeSeverity Text Message/Descriptionbim100057Message: "Play Failure. Unknown vocabula

Issuing commands to the Avaya BCM 25Line-specific commands can be issued by using b# where # is a lnlstargument. lnlst can be a single line or a range

26 Chapter 3 PeriView for the Avaya BCM PlatformAvaya Business Communications Manager Release 6.0Avaya BCM-IVR Integration SupplementNN40070-304 03.01

27Chapter 4PeriReporter for the Avaya BCMPlatformThis chapter covers:1.Configuring windows workstations to retrieve statistics2. Documentation issues

28 Chapter 4 PeriReporter for the Avaya BCM PlatformConfiguring the collection stationsTo configure the Windows-based PeriView workstations to retrieve

Documentation issues and workarounds 29# Configuration->Applications->IVR# panel, and select the "Basic Settings" tab.# The MPS compon

TrademarksThe trademarks, logos and service marks (“Marks”) displayed in this site, the documentation(s) and product(s)provided by Avaya are the regis

30 Chapter 4 PeriReporter for the Avaya BCM PlatformWherever there are references to an MPS component, assume that this refersto a Avaya BCM component

Phone Line Statistics reports variances for the Avaya BCM platform 31PeriReporter is supported on a Windows Platform for the Avaya BCM.Phone Line Stat

32 Chapter 4 PeriReporter for the Avaya BCM PlatformAvaya Business Communications Manager Release 6.0Avaya BCM-IVR Integration SupplementNN40070-304 0

33Chapter 5Folders on the Avaya BCM PlatformThis chapter covers:1. Backing up folders2. Folders provided for use by IVR developersBacking up foldersWh

34 Chapter 5 Folders on the Avaya BCM PlatformNote: Multimedia files (*.mmi and *.mmd) are not backed up.If a customer wants to back up the IVR Data, t

35IndexAACS phone line statistics 31admstatus 25alarms 22new for the Avaya BCM platform 23ARS phone line statistics 31Avaya BCM console options 22Avay

36 IndexNumber of Calls Referred 31Number of Failed Referrals 31PPercent Utilization 31PeriDoc 22, 22PeriPLIC 18Phone Lines Statistics reports varianc

5Revision HistoryMarch 2007Standard 1.2February 2007Standard 1.1. This version contains a new chapter on backing up foldersin Avaya BCM.July 2006Stand

6 Revision HistoryAvaya Business Communications Manager Release 6.0Avaya BCM-IVR Integration SupplementNN40070-304 03.01 Standard4.0 22 June 2010.

7ContentsPreface 9Scope 9Intended Audience 9Customer service 9Navigation 9Getting technical documentation 10Getting product training 10Getting help fr

8 ContentsDocumentation issues and workarounds 29Functionality issues and workarounds 30Phone Line Statistics reports variances for the Avaya BCM plat

9PrefaceScopeAvaya Business Communications Manager (Avaya BCM) is acommunications platform that delivers voice processing, business telephonyapplicati