Avaya Multimedia Call Center Manuel d'utilisateur

Part No. P0935740 0723 March 2004Multimedia Call CenterWeb Developer Guide

10 Chapter 2 Integrating Multimedia Call Center with a website P0935740 07Multimedia Call Center CGI parametersTwo fundamental parameters are pass

Chapter 2 Integrating Multimedia Call Center with a website 11Multimedia Call Center Web Developer GuideHow MMCC launches callsThe Multimedia Call

12 Chapter 2 Integrating Multimedia Call Center with a website P0935740 07Placing a browser-only call to an agentWhen an agent is on a call with a

Chapter 2 Integrating Multimedia Call Center with a website 13Multimedia Call Center Web Developer GuideUsing a URL-encoded hypertext link interfa

14 Chapter 2 Integrating Multimedia Call Center with a website P0935740 07Tips for designing a website to work with Multimedia Call Center• Follow

Chapter 2 Integrating Multimedia Call Center with a website 15Multimedia Call Center Web Developer GuideCall preferences - the setup commandMultim

16 Chapter 2 Integrating Multimedia Call Center with a website P0935740 07

17Multimedia Call Center Web Developer GuideChapter 3Multimedia Call Center messagesMultimedia Call Center messages are web pages that are sent from a

18 Chapter 3 Multimedia Call Center messages P0935740 07Call setup messages“Call setup page” on page 18 shows the initial interface for callers.“P

Chapter 3 Multimedia Call Center messages 19Multimedia Call Center Web Developer GuidePreferences pageCallers see this html form if they click the

2P0935740 07Multimedia Call Center Web Developer GuideCopyright © 2004 Nortel NetworksAll rights reserved. 2004.The information in this document is su

20 Chapter 3 Multimedia Call Center messages P0935740 07Status and error messagesDuring a call, a caller can see one or more of these status and e

Chapter 3 Multimedia Call Center messages 21Multimedia Call Center Web Developer GuideBad calling preferences messageCallers see this message if t

22 Chapter 3 Multimedia Call Center messages P0935740 07Session completed messageCallers see this message after they click the Hangup button on th

Chapter 3 Multimedia Call Center messages 23Multimedia Call Center Web Developer GuideMake call failed messageCallers see this message if their ca

24 Chapter 3 Multimedia Call Center messages P0935740 07Connected messageCallers see this message when they connect to an agent.MSG.htmlCall trans

25Multimedia Call Center Web Developer GuideChapter 4Customizing Multimedia Call CenterCustomizing Multimedia Call Center web pages involves:• “Downlo

26 Chapter 4 Customizing Multimedia Call Center P0935740 07Downloading web pages and viewing web page listsIf you want to customize a Multimedia C

Chapter 4 Customizing Multimedia Call Center 27Multimedia Call Center Web Developer Guide10 In the Password box type your password.11 Click the OK

28 Chapter 4 Customizing Multimedia Call Center P0935740 0712 Under the Customize heading, click the View/Download Files button to generate a list

Chapter 4 Customizing Multimedia Call Center 29Multimedia Call Center Web Developer GuideCustomizing web pagesYou can customize web pages and uplo

3Multimedia Call Center Web Developer GuideContentsChapter 1About Multimedia Call Center . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

30 Chapter 4 Customizing Multimedia Call Center P0935740 07Uploading or deleting web pagesAfter you customize Multimedia Call Center web pages, us

Chapter 4 Customizing Multimedia Call Center 31Multimedia Call Center Web Developer GuideTo upload filesa In the Interface name box type the folde

32 Chapter 4 Customizing Multimedia Call Center P0935740 07About customizing Multimedia Call Center web pagesYou can customize web pages and uploa

Chapter 4 Customizing Multimedia Call Center 33Multimedia Call Center Web Developer GuideCustomizing LaunchMonitor.htmlLaunchMonitor.html is the p

34 Chapter 4 Customizing Multimedia Call Center P0935740 07Customizing txt filesEach HTML file has a corresponding txt file that contains the mess

Chapter 4 Customizing Multimedia Call Center 35Multimedia Call Center Web Developer GuideMultimedia Call Center graphicsYou can design web pages t

36 Chapter 4 Customizing Multimedia Call Center P0935740 07

Multimedia Call Center Web Developer Guide37IndexAAgent software 12ASPs 14BBookmarkscreating and distributing 34exporting 34Busy phone line me

38 IndexP0935740 07no answer 23no phone lines available 22Preferences 19preferences saved 23refresh 24server down 20, 23session complet

4 ContentsP0935740 07Chapter 4Customizing Multimedia Call Center . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25Using customized int

5Multimedia Call Center Web Developer GuideChapter 1About Multimedia Call CenterThis guide is about how a web developer integrates Multimedia Call Cen

6 Chapter 1 About Multimedia Call Center P0935740 07In this document the server that Multimedia Call Center is installed on is referred to as “bcm

Chapter 1 About Multimedia Call Center 7Multimedia Call Center Web Developer GuideCALA (Caribbean & Latin America)Technical SupportTelephone:

8 Chapter 1 About Multimedia Call Center P0935740 07

9Multimedia Call Center Web Developer GuideChapter 2Integrating Multimedia Call Center with a websiteThis chapter is about using CGI scripts and HTML