Avaya BCM50/450 Guide de configuration télécharger pdf (Page 28)

Reviewed:

07/27/2010

BCM Test Lab Application Notes

28 of 38

BCM_Configuration_Guide_For

ATT.doc

NN10000-125

Set up the Contact Center per customer requirements. This includes (but is not limited

to):

• Agents

• Skillsets

• CLID/DNIS Routing Table (optional)

• Caller Input Rules (optional)

For more information on configuring Intelligent Contact Center, refer to the

Intelligent

Contact Center Set Up and Operation Guide

(NN40170-301).

Configuring Auto-Attendant and CCR Trees

CallPilot has two powerful call routing features: Auto Attendant (AA) and Custom Call

Routing (CCR). These features route incoming calls to telephones and voice mailboxes.

You can also use these features to route calls to Contact Center skillsets.

Set up the Auto-Attendant and CCR Tree features. A sample is shown below:

Figure 22: CCR Tree 1 Menus

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Avaya BCM50/450 Guide de configuration Page 28