Avaya BCM 2.5 Manuel d'installation

Part No. P0937235 02.1Business Communications Manager 2.5Installation and Maintenance GuideReturnto Menu

10P0937235 02.1This symbol on the product is used to identify the following important information: Use only with a CSA or UL certified CLASS 2 level C

100 Chapter 7 Media Bay Module Switch SettingsP0937235 02.12 Turn the media bay module upside down and locate the DIP switches.Figure 39 Switches on

Chapter 7 Media Bay Module Switch Settings 101Installation and Maintenance GuideLine and Extension Numbers for Specific ModulesThe switch settings on

102 Chapter 7 Media Bay Module Switch SettingsP0937235 02.1Table 15 shows the switch settings for each DS30 channel, and the resulting line assignment

Chapter 7 Media Bay Module Switch Settings 103Installation and Maintenance GuideBRI Switch SettingsYou can install a maximum of three BRI modules per

104 Chapter 7 Media Bay Module Switch SettingsP0937235 02.1CTM Switch SettingsThere are two models of CTMs. • CTMs have four lines, therefore you can

Chapter 7 Media Bay Module Switch Settings 105Installation and Maintenance Guide40on on on on on151-154off1on on on on159-162off off2on on on on167-17

106 Chapter 7 Media Bay Module Switch SettingsP0937235 02.1CTM8The CTM8 provides connections for eight analog calling line identification (CLID) PSTN

Chapter 7 Media Bay Module Switch Settings 107Installation and Maintenance Guide50on on on on121-124 129-132off off1on on on129-132 137-140off off off

108 Chapter 7 Media Bay Module Switch SettingsP0937235 02.14X16 Switch SettingsThe 4X16 module combines a CTM and a DSM 16. The CTM only requires four

Chapter 7 Media Bay Module Switch Settings 109Installation and Maintenance GuideASM 8 Switch SettingsTwo ASM units can share a DS30 channel number. Ta

11Installation and Maintenance Guide16 Save these instructions.International Regulatory InformationThis is a class A product. In a domestic environmen

110 Chapter 7 Media Bay Module Switch SettingsP0937235 02.150on on on on269-276off off1on on on277-284off off off60on on on on on285-292off1on on on o

Chapter 7 Media Bay Module Switch Settings 111Installation and Maintenance GuideDSM Switch SettingsThere are two types of DSMs: • DSM 16s have 16 line

112 Chapter 7 Media Bay Module Switch SettingsP0937235 02.1Media Bay Modules with Special SettingsThe following section describes the modules with cha

Chapter 7 Media Bay Module Switch Settings 113Installation and Maintenance GuideFEM Switch SettingsThe DIP switches on the underside of the FEM module

114 Chapter 7 Media Bay Module Switch SettingsP0937235 02.1

115Installation and Maintenance GuideChapter 8Installing Media Bay ModulesAfter you set the switches on the media bay modules, you can install them in

116 Chapter 8 Installing Media Bay ModulesP0937235 02.1Shutting Down the SystemBefore you perform any maintenance procedures, read the following warni

Chapter 8 Installing Media Bay Modules 117Installation and Maintenance GuideInstalling a Media Bay ModuleAfter the system is powered down, you can ins

118 Chapter 8 Installing Media Bay ModulesP0937235 02.15 With the face of the module facing towards yourself, insert the media bay module into the ope

Chapter 8 Installing Media Bay Modules 119Installation and Maintenance GuideReplacing Media Bay ModulesWhen media bay modules require replacement, fol

12P0937235 02.1Only qualified persons should service the system.The installation and service of this hardware is to be performed only by service perso

120 Chapter 8 Installing Media Bay ModulesP0937235 02.16 Set the DIP switches on the new module to match the settings you recorded in step 3. 7 Refer

121Installation and Maintenance GuideChapter 9Starting the SystemThe Business Communications Manager base unit and expansion unit are each powered thr

122 Chapter 9 Starting the SystemP0937235 02.1Checking Power and WiringThe Business Communications Manager system is a global product. Therefore, you

Chapter 9 Starting the System 123Installation and Maintenance GuideChecking System Power and StatusAfter you connect power to the Business Communicati

124 Chapter 9 Starting the SystemP0937235 02.11 If the Power LED does not light:a Disconnect the power cords.b Check all cables and power connections.

Chapter 9 Starting the System 125Installation and Maintenance Guide3 You are now ready to connect the system to the network and initialize it.Connecti

126 Chapter 9 Starting the SystemP0937235 02.1Connecting the CardsThe data networking hardware is installed in the Business Communications Manager bas

Chapter 9 Starting the System 127Installation and Maintenance GuideConnect Wiring to the WAN CardTable 26 shows the wire connections for a DB25 adapte

128 Chapter 9 Starting the SystemP0937235 02.1Connect Wiring to the Modem CardTable 27 shows the wire connections for a RS-422/EIA 530 cableEnsure the

Chapter 9 Starting the System 129Installation and Maintenance GuideTable 28 shows the wire connections for a V.35 adapter cable.Table 29 shows the wir

13Installation and Maintenance GuideAdditional Safety InformationThe following interfaces are classified as Telecommunication Network Voltage (TNV) ci

130 Chapter 9 Starting the SystemP0937235 02.1Installing the CardsRefer to Chapter 20, “Replacing Data Cards and Processing Hardware,” on page 239 for

Chapter 9 Starting the System 131Installation and Maintenance GuideIf you can use the default IP address, you can connect the Business Communications

132 Chapter 9 Starting the SystemP0937235 02.1Setting Up the Null Modem CableTable 30 shows the correct wiring for the Business Communications Manager

Chapter 9 Starting the System 133Installation and Maintenance GuideFinding the Configuration MenusTo carry out this procedure, the Business Communicat

134 Chapter 9 Starting the SystemP0937235 02.110 If you want to configure the system through the serial port, enter 3 (Configuration Wizard). This wiz

Chapter 9 Starting the System 135Installation and Maintenance GuideConfiguring Your ComputerYou must configure your computer before you use it to conn

136 Chapter 9 Starting the SystemP0937235 02.1Entering the software keycodesIf you have purchased any of the optional Business Communications Manager

137Installation and Maintenance GuideChapter 10Wiring the ModulesThis chapter describes how to wire the cables that connect to the station and trunk m

138 Chapter 10 Wiring the ModulesP0937235 02.1Figure 50 Trunk and station wiring overviewModule Wiring WarningsWarning: Electrical shock warning.The

Chapter 10 Wiring the Modules 139Installation and Maintenance GuideConnecting Media Bay Modules to Service ProvidersTo connect DTM, CTM, CTM8, 4X16 CT

14P0937235 02.1This warranty sets forth the entire liability and obligations of Nortel Networks with respect to breach of warranty, and the warranties

140 Chapter 10 Wiring the ModulesP0937235 02.1• Figure 53 shows the wiring pin-out for an BRI to the service provider.Figure 53 BRIRJ45 wiring array

Chapter 10 Wiring the Modules 141Installation and Maintenance GuideWiring Media Bay Modules to Internal ConnectionsAfter you have the trunk modules wi

142 Chapter 10 Wiring the ModulesP0937235 02.1Table 31 and Figure 54 provide the wiring scheme for the DSM 16, 4X16 and DSM 32 modules. The Sets headi

Chapter 10 Wiring the Modules 143Installation and Maintenance GuideTable 32 and Figure 55 provide the wiring scheme for the eight pairs that connect t

144 Chapter 10 Wiring the ModulesP0937235 02.1Refer to Chapter 14, “Installing Optional Telephony Equipment,” on page 193.3 Plug the female amphenol c

Chapter 10 Wiring the Modules 145Installation and Maintenance GuideConnecting the Fiber CablesFollow these steps to connect your Norstar expansion mod

146 Chapter 10 Wiring the ModulesP0937235 02.1DS30 channel 5, FEM port 4Norstar 269 270 271 272 273 274 275 276 277 278 279 280 281 282 283 284BCM 273

147Installation and Maintenance GuideChapter 11Installing Telephones and PeripheralsYou can add telephones and peripherals before or after you initial

148 Chapter 11 Installing Telephones and PeripheralsP0937235 02.1Central Answering Position (CAP)The Central Answering Position (CAP) module connects

Chapter 11 Installing Telephones and Peripherals 149Installation and Maintenance GuideInstalling an Emergency TelephoneYou can use the emergency telep

15Installation and Maintenance GuideContentsNorth American Regulatory Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

150 Chapter 11 Installing Telephones and PeripheralsP0937235 02.1Installing IP TelephonesThe Business Communications Manager currently supports the No

Chapter 11 Installing Telephones and Peripherals 151Installation and Maintenance GuideInstalling Radio-based Portable SystemsThere are two types of ra

152 Chapter 11 Installing Telephones and PeripheralsP0937235 02.1Recording Installed SetsCompanion sets default to DNs in the 565 to 596 DN range and

Chapter 11 Installing Telephones and Peripherals 153Installation and Maintenance GuideTable 36 Wireless DNs Companion DECTDNCustom DNsInstalled set

154 Chapter 11 Installing Telephones and PeripheralsP0937235 02.1Moving Telephones You can move an Business Communications Manager telephone to a new

155Installation and Maintenance GuideChapter 12Installing Companion or DECT SystemsThis chapter describes the two radio-based systems that can be adde

156 Chapter 12 Installing Companion or DECT SystemsP0937235 02.1Companion ComponentsBusiness Communications Manager Companion has four main components

Chapter 12 Installing Companion or DECT Systems 157Installation and Maintenance GuideInstalling the Companion HardwareThe Companion hardware must be i

158 Chapter 12 Installing Companion or DECT SystemsP0937235 02.1There are two versions of the RPI unit: • The RPI-8 BIX UL supports a maximum of eight

Chapter 12 Installing Companion or DECT Systems 159Installation and Maintenance GuideThis procedure explains how to mount the RPI unit.1 Partially scr

16 ContentsP0937235 02.1MSC IP Call Processing Hardware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42Connection Ports . . . . .

160 Chapter 12 Installing Companion or DECT SystemsP0937235 02.15 Feed the power cord through the bottom of the RPI and route it through the clip and

Chapter 12 Installing Companion or DECT Systems 161Installation and Maintenance GuideWiring the and Connecting the RPI The maximum two-way DC loop res

162 Chapter 12 Installing Companion or DECT SystemsP0937235 02.1RPI Output ConnectionsFeed the output pairs in through the bottom of the RPI and route

Chapter 12 Installing Companion or DECT Systems 163Installation and Maintenance GuideRPI-8 BIX Wiring ChartTable 40 lists the wiring chart for the RPI

164 Chapter 12 Installing Companion or DECT SystemsP0937235 02.132OBIX3BS3-PWR Red-Orange7 Orange-Red33 TCM Red-Green8 Green-Red34 +PWR Red-Brown9 Bro

Chapter 12 Installing Companion or DECT Systems 165Installation and Maintenance GuideRPI-8 BIX Wiring ChartTable 41 lists the wiring chart for the RPI

166 Chapter 12 Installing Companion or DECT SystemsP0937235 02.141OBIX14BS14-PWR Yel low -Blue16 Blue-Yellow42 TCM Yel low- Orang e17 Orange-Yellow43

Chapter 12 Installing Companion or DECT Systems 167Installation and Maintenance GuideInstalling Companion Base StationsBefore you install wireless equ

168 Chapter 12 Installing Companion or DECT SystemsP0937235 02.1Attaching a Companion Base StationInstall base stations on a wall or on a ceiling. Whe

Chapter 12 Installing Companion or DECT Systems 169Installation and Maintenance GuideThe polarity of the TCM connections is not important. If you conn

Contents 17Installation and Maintenance GuideUpgrading from an Existing Norstar System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

170 Chapter 12 Installing Companion or DECT SystemsP0937235 02.1Registering Companion SetsTo use Companion portable telephones, you must first install

Chapter 12 Installing Companion or DECT Systems 171Installation and Maintenance GuideInstalling External Antennas and Lightning Surge ProtectionYou ca

172 Chapter 12 Installing Companion or DECT SystemsP0937235 02.1Before You Install an Outdoor Antenna (USA)Before you install an outdoor antenna, chec

Chapter 12 Installing Companion or DECT Systems 173Installation and Maintenance Guide5 Slide the antenna into the slot of the bracket and tighten the

174 Chapter 12 Installing Companion or DECT SystemsP0937235 02.1Figure 68 Lightning surge protector and bracket (USA) Tip: Wiring informationThe rec

Chapter 12 Installing Companion or DECT Systems 175Installation and Maintenance GuideInstalling Antennas (Canada)There are three types of external ant

176 Chapter 12 Installing Companion or DECT SystemsP0937235 02.1Installing an Indoor Directional AntennaThe indoor directional antenna has a backplate

Chapter 12 Installing Companion or DECT Systems 177Installation and Maintenance GuideInstalling an Indoor Omnidirectional Antenna (Canada)To install a

178 Chapter 12 Installing Companion or DECT SystemsP0937235 02.1Installing an Outdoor Omnidirectional Antenna (Canada)When installing an outdoor omnid

Chapter 12 Installing Companion or DECT Systems 179Installation and Maintenance GuideTo install an outdoor omnidirectional external antenna, follow th

18 ContentsP0937235 02.1Determining Module DIP Switch Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98Line and Extensi

180 Chapter 12 Installing Companion or DECT SystemsP0937235 02.1Installing a Lightning Surge Protector (Canada)Install the lightning surge protector f

Chapter 12 Installing Companion or DECT Systems 181Installation and Maintenance GuideInstalling DECT systemsThe DECT system requires a DECT media bay

182 Chapter 12 Installing Companion or DECT SystemsP0937235 02.1

183Installation and Maintenance GuideChapter 13Installing Analog Terminal AdaptersThis chapter provides installation instructions for the Analog Termi

184 Chapter 13 Installing Analog Terminal AdaptersP0937235 02.1Analog Transmission Parameters(North American systems only)The following are the requir

Chapter 13 Installing Analog Terminal Adapters 185Installation and Maintenance GuideInsertion Loss MeasurementMeasure the total insertion loss between

186 Chapter 13 Installing Analog Terminal AdaptersP0937235 02.1Connecting the Business Communications Manager ATA 2After you have determined that the

Chapter 13 Installing Analog Terminal Adapters 187Installation and Maintenance GuideFollow these steps to connect the cable.1 Connect one end of a lin

188 Chapter 13 Installing Analog Terminal AdaptersP0937235 02.1Figure 78 ATA 2 back viewDetermining the ATA 2 extension numberYou must determine the

Chapter 13 Installing Analog Terminal Adapters 189Installation and Maintenance GuideConfiguring the ATA 2Configure the Business Communications Manager

Contents 19Installation and Maintenance GuideConnecting the Ethernet Crossover Cable . . . . . . . . . . . . . . . . . . . . . . . . . . 135Entering t

190 Chapter 13 Installing Analog Terminal AdaptersP0937235 02.1ATA 2 Data CommunicationThe Business Communications Manager ATA 2 connects a standard

Chapter 13 Installing Analog Terminal Adapters 191Installation and Maintenance GuideInstalling a Data Communication DeviceFigure 79 shows the hardware

192 Chapter 13 Installing Analog Terminal AdaptersP0937235 02.1

193Installation and Maintenance GuideChapter 14Installing Optional Telephony EquipmentThis chapter tells you how to connect the optional ringer, page,

194 Chapter 14 Installing Optional Telephony EquipmentP0937235 02.1External Paging System(customer supplied)You can connect an external paging system

Chapter 14 Installing Optional Telephony Equipment 195Installation and Maintenance Guide2 Connect the paging system relay to the Page relay output on

196 Chapter 14 Installing Optional Telephony EquipmentP0937235 02.1Connecting the External Music SourceFollow these steps to connect the external musi

197Installation and Maintenance GuideChapter 15TroubleshootingThis chapter describes how some troubleshooting options for determining the cause of mis

198 Chapter 15 TroubleshootingP0937235 02.1Using the System Status Monitor to Monitor LEDsThe LEDs on the Business Communications Manager base unit ar

Chapter 15 Troubleshooting 199Installation and Maintenance GuideFigure 85 shows what the LEDs look like on the outside of the base unit. The labels in

2P0937235 02.1Copyright © 2001 Nortel NetworksAll rights reserved. June, 2001.The information in this document is subject to change without notice. Th

20 ContentsP0937235 02.1Installing Antennas (Canada) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 175Installing DECT syste

200 Chapter 15 TroubleshootingP0937235 02.1Figure 87 System Status Monitor LED Settings recordTable 45 lists the values on the LED Settings screen.E

Chapter 15 Troubleshooting 201Installation and Maintenance GuideATA 2 Does Not FunctionIf the Business Communications Manager ATA 2 does not function.

202 Chapter 15 TroubleshootingP0937235 02.12 Make a call. 3 If the problem continues, the device or the external line is possibly at fault.4 Plug the

203Installation and Maintenance GuideChapter 16Preparing Hardware for Maintenance or UpgradesWhen you need to replace or update a piece of hardware on

204 Chapter 16 Preparing Hardware for Maintenance or UpgradesP0937235 02.1Shutting Down the System SoftwareThe Business Communications Manager system

Chapter 16 Preparing Hardware for Maintenance or Upgrades 205Installation and Maintenance Guide3 Ensure you have room to access the part you are worki

206 Chapter 16 Preparing Hardware for Maintenance or UpgradesP0937235 02.1Removing the Front BezelThe front bezel is a plastic cover installed on the

Chapter 16 Preparing Hardware for Maintenance or Upgrades 207Installation and Maintenance GuideThe Business Communications Manager automatically start

208 Chapter 16 Preparing Hardware for Maintenance or UpgradesP0937235 02.1

209Installation and Maintenance GuideChapter 17Replacing the Hard DiskThe Business Communications Manager base units for the 2.5 system include one fa

Contents 21Installation and Maintenance GuideChapter 16Preparing Hardware for Maintenance or Upgrades . . . . . . . . . . . . . . . . . 203Special To

210 Chapter 17 Replacing the Hard DiskP0937235 02.1Removing the Hard DiskWhen a hard disk is causing problems or fails, you must remove the unit from

Chapter 17 Replacing the Hard Disk 211Installation and Maintenance GuideFigure 93 Hard disk screw locations (2.5 version hardware)5 Lift the hard di

212 Chapter 17 Replacing the Hard DiskP0937235 02.1Installing a New Hard DiskThis section describes what you need to do to install a new hard disk int

Chapter 17 Replacing the Hard Disk 213Installation and Maintenance Guide6 Restore the units to operation. Refer to “Restarting the System” on page 206

214 Chapter 17 Replacing the Hard DiskP0937235 02.1• If the hard disk requires initialization, the Platform Initialization Menu appears. Refer to Figu

Chapter 17 Replacing the Hard Disk 215Installation and Maintenance Guidea The current MSC configuration is indicated with two asterisks (**) Note the

216 Chapter 17 Replacing the Hard DiskP0937235 02.1

217Installation and Maintenance GuideChapter 18Adding or Replacing a Cooling FanCooling fans circulate air through the chassis of the Business Communi

218 Chapter 18 Adding or Replacing a Cooling FanP0937235 02.1Troubleshooting FansThere are two LEDs on the front of the Business Communications Manage

Chapter 18 Adding or Replacing a Cooling Fan 219Installation and Maintenance GuideRefer to Figure 101 and Figure 102 on page 220.Figure 101 Remove t

22 ContentsP0937235 02.1Replacing PECs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 243R

220 Chapter 18 Adding or Replacing a Cooling FanP0937235 02.1Figure 102 Remove the fan cables from SSM board (2.5 models)5 Remove the snap rivets th

Chapter 18 Adding or Replacing a Cooling Fan 221Installation and Maintenance GuideFigure 103 Removing the fan (2.5 single-fan model)Figure 104 Scr

222 Chapter 18 Adding or Replacing a Cooling FanP0937235 02.1Replacing the Cooling FanTo replace the fan in the base unit, follow these steps:1 Place

Chapter 18 Adding or Replacing a Cooling Fan 223Installation and Maintenance Guide4 Connect the power supply cables for each fan to the SSM board. Ref

224 Chapter 18 Adding or Replacing a Cooling FanP0937235 02.1Figure 107 Fan screws location in expansion unit, 2.0 models.Figure 108 Fan screws lo

Chapter 18 Adding or Replacing a Cooling Fan 225Installation and Maintenance GuideReplace the Fan into the Expansion UnitFollow these steps to replace

226 Chapter 18 Adding or Replacing a Cooling FanP0937235 02.1

227Installation and Maintenance GuideChapter 19Replacing a Power SupplyBusiness Communications Manager base units and expansion units can have standar

228 Chapter 19 Replacing a Power SupplyP0937235 02.1Removing the Standard Power SupplyIf the standard power supply fails, the system will be down. Fol

Chapter 19 Replacing a Power Supply 229Installation and Maintenance Guide7 Remove the power supply bracket.8 Remove the four power supply screws from

23Installation and Maintenance GuideFiguresFigure 1 Business Communications Manager core system components overview 35Figure 2 External functional ha

230 Chapter 19 Replacing a Power SupplyP0937235 02.18 Monitor the power LED. Refer to Table 47.The Business Communications Manager system starts up wh

Chapter 19 Replacing a Power Supply 231Installation and Maintenance GuideRemoving and the Standard Power Supply This section describes the steps for r

232 Chapter 19 Replacing a Power SupplyP0937235 02.16 Remove the power supply bracket.7 Remove the four power supply screws from the back of the base

Chapter 19 Replacing a Power Supply 233Installation and Maintenance GuideInstalling the Redundant Power SupplyAfter you have prepared the Business Com

234 Chapter 19 Replacing a Power SupplyP0937235 02.16 If you have not already done so, install a redundant fan into the unit. Refer to “Adding or Repl

Chapter 19 Replacing a Power Supply 235Installation and Maintenance GuideReplacing a Redundant Power Supply ModuleIf the green LED for the power suppl

236 Chapter 19 Replacing a Power SupplyP0937235 02.1Replacing a Power Supply in an Expansion UnitThe power supply in the Business Communications Manag

Chapter 19 Replacing a Power Supply 237Installation and Maintenance GuideFigure 121 Expansion unit, redundant power supply interior connectionsFigur

238 Chapter 19 Replacing a Power SupplyP0937235 02.1

239Installation and Maintenance GuideChapter 20Replacing Data Cards and Processing HardwareBesides the hard disk, power supply, and cooling fans, a nu

24 FiguresP0937235 02.1Figure 41 Removing the front bezel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 117Figure 42 Identi

240 Chapter 20 Replacing Data Cards and Processing HardwareP0937235 02.1Removing a Data CardFive LEDs on the front of the Business Communications Mana

Chapter 20 Replacing Data Cards and Processing Hardware 241Installation and Maintenance GuideFollow these steps to remove the LAN, WAN or modem cards:

242 Chapter 20 Replacing Data Cards and Processing HardwareP0937235 02.1Installing the CardFollow these steps to replace the LAN, WAN, or modem cards:

Chapter 20 Replacing Data Cards and Processing Hardware 243Installation and Maintenance GuideReplacing PECsThe Business Communications Manager base un

244 Chapter 20 Replacing Data Cards and Processing HardwareP0937235 02.1Removing PECsThe following steps describe the process for removing PECs from a

Chapter 20 Replacing Data Cards and Processing Hardware 245Installation and Maintenance GuideInstalling a PECWhen you replace or add PECs, ensure you

246 Chapter 20 Replacing Data Cards and Processing HardwareP0937235 02.1Replacing MemoryThe version 2.5 Business Communications Manager base unit come

Chapter 20 Replacing Data Cards and Processing Hardware 247Installation and Maintenance GuideReplacing Memory DIMM ChipsYou replace a DIMM when the DI

248 Chapter 20 Replacing Data Cards and Processing HardwareP0937235 02.16 Slide the new DIMM, edge connectors first, into the slot.7 Carefully push th

Chapter 20 Replacing Data Cards and Processing Hardware 249Installation and Maintenance GuideReplacing the Clock/Calendar BatteryThe clock/calendar ba

Figures 25Installation and Maintenance GuideFigure 83 Music-on-hold jack . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

250 Chapter 20 Replacing Data Cards and Processing HardwareP0937235 02.1Removing the Clock/Calendar BatteryThis section explains how to correctly remo

Chapter 20 Replacing Data Cards and Processing Hardware 251Installation and Maintenance GuideInstalling the New BatteryThis section describes how to r

252 Chapter 20 Replacing Data Cards and Processing HardwareP0937235 02.1

Chapter 21 Replacing Telephones 253Installation and Maintenance GuideChapter 21Replacing TelephonesWhen the Business Communications Manager system is

254 Chapter 21 Replacing TelephonesP0937235 02.1Replacing Telephones with Different ModelsIf you disconnect a digital or analogy telephone and connect

255Installation and Maintenance GuideAppendix ASystem Region AttributesThis appendix provides a number of tables that show the relationship of system

256 System Region AttributesP0937235 02.1LanguagesTable 50 lists the languages available for each region and a specific order in which the languages a

System Region Attributes 257Installation and Maintenance GuideCaller ID DisplaysThe North American region supports the following format: 5554775 (613)

258 System Region AttributesP0937235 02.1Camp-on Call Offer Call Charge Rate Indication (CCRD)ISDN Call Connection Limit Loop avoidanceNetwork Call Tr

System Region Attributes 259Installation and Maintenance GuideMobility Services by RegionTable 55 shows the Mobility services that are supported by th

26 FiguresP0937235 02.1Figure 125 Slot cover lock . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 241Figure 1

260 System Region AttributesP0937235 02.1Trunk Availability by RegionDifferent countries have different available trunk types. Table 56 provides a cro

System Region Attributes 261Installation and Maintenance GuideSpain!!!! !!!!Sweden!!!! !!!!Switzerland!!!! !!!!Ta i w a n!!!! !!!! !!!! !!!! !!!!Unite

262 System Region AttributesP0937235 02.1BRI and PRI line typesTable 59 provides a description of the types of lines that BRI and PRI trunks can provi

System Region Attributes 263Installation and Maintenance GuidePRI ISDN interface with 23 B channels and 1 D channel at 1.544 MBps (in Europe: 30 B cha

264 System Region AttributesP0937235 02.1Defining Time Zones by Country and LanguageTime zones are based on the actual time zone where the Business Co

System Region Attributes 265Installation and Maintenance GuideTable 61 Region defaults Functionality Attribute North American Global United Kingdom

266 System Region AttributesP0937235 02.1DRT Delay Show in second disabled disabled disabledDefault 4 ring cycles 4 ring cycles 4 ring cyclesOptions •

System Region Attributes 267Installation and Maintenance GuideTandem alerting disabled disabled disabledTON/NPI national/E.164 national/E.164 unknown/

268 System Region AttributesP0937235 02.1

269Installation and Maintenance GuideAppendix BMedia Bay Module CombinationsThis section describes some combinations of trunk and station modules to d

27Installation and Maintenance GuideTablesTable 1 Interface harmonized standards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5Ta

270 Media Bay Module CombinationsP0937235 02.1Fully-loaded SetupThis section describes a system containing one DSM 32, one DSM 16, two ASM 8s, and two

Media Bay Module Combinations 271Installation and Maintenance GuideDECT CombinationsThis section describes a system containing a DECT module, three BR

272 Media Bay Module CombinationsP0937235 02.1Changing ConfigurationsHere are some points to consider when changing modules in existing or in new Busi

Media Bay Module Combinations 273Installation and Maintenance GuideSet DNs and Port NumbersThe media bay module, based on the switch settings of the m

274 Media Bay Module CombinationsP0937235 02.1

275Installation and Maintenance GuideGlossaryaccess codeA unique digit or digits entered by the user to access some telephony features such as Line po

276 GlossaryP0937235 02.1background musicA feature that plays music from the speaker of your telephone. Background Music is available when you attach

Glossary 277Installation and Maintenance Guidecall logAn incoming call log accessed through the set that displays the following information for every

278 GlossaryP0937235 02.1Companion WirelessThe name for the communication systems which use radio technology to transmit and receive signals between i

Glossary 279Installation and Maintenance Guidedisconnect supervisionA feature that enables the system to detect if an external caller hangs up. Enable

28 TablesP0937235 02.1Table 42 Minimum distance between office areas and base stations . . . . . . . . . . 168Table 43 Clearance for the base stations

280 GlossaryP0937235 02.1external lineA line assigned to a telephone that allows calls to the PSTN.external pagingA feature that allows voice announce

Glossary 281Installation and Maintenance GuideHandsfree (HF) AnswerbackThis feature automatically turns on the microphone at a telephone that receives

282 GlossaryP0937235 02.1Internet Protocol (IP)The protocol that supports data being sent from one computer to another through an interconnection (int

Glossary 283Installation and Maintenance GuideLinkIf the Business Communications Manager system is connected to a Private Branch Exchange (PBX), the L

284 GlossaryP0937235 02.1network deviceA network device is a hardware entity characterized by its use as a communications component within a network.n

Glossary 285Installation and Maintenance GuidePersonal Speed DialTwo-digit codes (71-94) that can be programmed on the set to dial external telephone

286 GlossaryP0937235 02.1pulse/tone dialingPulse is the traditional method of dialing used by rotary-dial or push-button single-line telephones. Tone

Glossary 287Installation and Maintenance GuideSerial portA port that sends and receives data one bit at a time. Software keycodeRefer to Keycode.stati

288 GlossaryP0937235 02.1TransferA feature that allows you to redirect a call to another telephone in your Business Communications Manager system, ove

Glossary 289Installation and Maintenance GuideWeighted Fair Queuing (WFQ)WFQ is a queuing method that allows low volume traffic, such as Telnet, to be

29Installation and Maintenance GuidePrefaceThis guide describes how to install, initialize and maintain the hardware for the Business Communications M

290 GlossaryP0937235 02.1

Installation and Maintenance Guide291IndexNumbers10/100 Base T network interface card 13416-wire pairs 1412/6 channel split 7525-pair cableamphenol co

292 IndexP0937235 02.1ASM 8, see ASMATA 2analog device measurement from CO 185analog device measurement to CO 185analog loop resistance 190configurati

Index 293Installation and Maintenance Guidebracket screw, power supply 231bracket terminal board 168BRIDECT module settings 112description 39DIP switc

294 IndexP0937235 02.1installing 148M7324 65North America only 66SAPS cable 66CAPN module, M7324N 65Caution symbol 29cells, Companion 66Central Americ

Index 295Installation and Maintenance Guidedata applications 183data carrier detect 127, 128, 129, 132data communication devices 183, 191data networki

296 IndexP0937235 02.14X16 settings 108DIP switch settings 99, 111DS30 channel hierarchy 96DS30 channel requirements 77hardware overview 60wiring char

Index 297Installation and Maintenance GuideLEDs 218positioning blades 222process map 217removing 218removing connectors 220faxASM station module 62aux

298 IndexP0937235 02.1initialization, process overview 51initializing the system 131input impedance 184, 195input wiring 163insertion loss 184, 185ins

Index 299Installation and Maintenance Guideby region 256South and Central America 256latch 117LEDsBusiness Communications Manager base unit 44fan 218f

3Installation and Maintenance GuideEnhanced 911 Configuration Radio-frequency Interference Caution: Only qualified persons should service the system.T

30 PrefaceP0937235 02.1Text conventionsThis guide uses the following text conventions:AcronymsThese are the acronyms used in this document.Warning: Gr

300 IndexP0937235 02.1station module wiring 141switch offsets 76system capacity 74troubleshooting 120wiring 137media bays, number on base unit 36Media

Index 301Installation and Maintenance GuideWeston, Ontario 7North American components 60, 62, 65NT1 BRI connections 140null modem cable 125, 131, 132n

302 IndexP0937235 02.1replacing single-source power 227replacing the module 235RPI 158securing in the housing 229switch 122update to redundant 230upgr

Index 303Installation and Maintenance Guidehard disk 209hard disks 209media bay modules 119memory DIMM 246power supply 227telephone, different types 2

304 IndexP0937235 02.1specificationssystem standards 11SSM board 220standard power supply 227start DN 96startupmonitor LEDs 118restarting after shutdo

Index 305Installation and Maintenance Guidetelevision reception 9temperature 79templatechoosing 135termination, analog port 185text conventions 30time

306 IndexP0937235 02.1DECT module 40handsets, Etiquette C3050 CT2, Companion 67handsets, installing 151registering handsets, Companion 170see Companio

Preface 31Installation and Maintenance GuideCSU Channel service unitCTM Calling line trunk moduleDECT Digital enhanced cordless telecommunicationsDIMM

32 PrefaceP0937235 02.1Related publicationsThe following documents provide further information about the Business Communications Manager and related m

Preface 33Installation and Maintenance GuideHow to Get HelpYour local distributor should provide the technical support for your Business Communication

34 PrefaceP0937235 02.1

35Installation and Maintenance GuideChapter 1Introducing the Business Communications Manager This chapter describes the Business Communications Manage

36 Chapter 1 Introducing the Business Communications ManagerP0937235 02.1Computer ComponentsThe Business Communications Manager base unit computing fu

Chapter 1 Introducing the Business Communications Manager 37Installation and Maintenance GuideTable 2 provides a table of weights and measurements of

38 Chapter 1 Introducing the Business Communications ManagerP0937235 02.1Figure 4 Base Unit interior components with a standard power supply system

Chapter 1 Introducing the Business Communications Manager 39Installation and Maintenance GuidePower supply — The Business Communications Manager base

4P0937235 02.1Telecommunication RegistrationBusiness Communications Manager equipment meets all applicable requirements of both Industry Canada CS-03

40 Chapter 1 Introducing the Business Communications ManagerP0937235 02.1• DSM 16 — The 16-port Digital Station media bay module (DSM 16) connects to

Chapter 1 Introducing the Business Communications Manager 41Installation and Maintenance GuideThe WAN card connects to a T1 PSTN line with an integrat

42 Chapter 1 Introducing the Business Communications ManagerP0937235 02.1• Page relay jack — When you use the page signal output jack to connect an ex

Chapter 1 Introducing the Business Communications Manager 43Installation and Maintenance GuideConnection PortsYou can connect to the Business Communic

44 Chapter 1 Introducing the Business Communications ManagerP0937235 02.1Business Communications Manager Base Unit LEDsA line of 10 LEDs display on th

Chapter 1 Introducing the Business Communications Manager 45Installation and Maintenance GuideSystem OptionsThe Business Communications Manager system

46 Chapter 1 Introducing the Business Communications ManagerP0937235 02.1— Nortel Networks Call Center (requires keycode)— this Automatic Call Distrib

Chapter 1 Introducing the Business Communications Manager 47Installation and Maintenance GuideDesktop Message Networking (requires keycode) provides a

48 Chapter 1 Introducing the Business Communications ManagerP0937235 02.1Data FeaturesThe Business Communications Manager also offers the following da

Chapter 1 Introducing the Business Communications Manager 49Installation and Maintenance GuideBusiness Communications Manager Expansion UnitThe Busine

5Installation and Maintenance GuideNetwork ConnectionCanada and USHearing Aid CompatibilityBusiness Communications Manager telephones are hearing-aid

50 Chapter 1 Introducing the Business Communications ManagerP0937235 02.1Installation Process OverviewFigure 10 provides an overview of the installati

Chapter 1 Introducing the Business Communications Manager 51Installation and Maintenance GuideConnect the telephony componentsThe telephony components

52 Chapter 1 Introducing the Business Communications ManagerP0937235 02.1

53Installation and Maintenance GuideChapter 2Telephony HardwareThe Business Communications Manager is a modular system. You can increase the capacity

54 Chapter 2 Telephony HardwareP0937235 02.1Media Bay Module Common FeaturesMedia bay modules are designed within a common casing, which includes the

Chapter 2 Telephony Hardware 55Installation and Maintenance GuidePower ConnectionsThe back of the modules have a single connector that provides a DS25

56 Chapter 2 Telephony HardwareP0937235 02.1Trunk Media Bay ModulesYou install the trunk media bay modules in the Business Communications Manager base

Chapter 2 Telephony Hardware 57Installation and Maintenance GuideDigital Trunk Media Bay ModuleThe Digital Trunk media bay module (DTM) connects a sta

58 Chapter 2 Telephony HardwareP0937235 02.1Caller ID Trunk Media Bay Module (North American systems only)The CTM and CTM 8 have the same functions. •

Chapter 2 Telephony Hardware 59Installation and Maintenance GuideBasic Rate Interface Media Bay ModuleThe Basic Rate Interface media bay module (BRI)

6P0937235 02.1Use of a Music SourceIn accordance with U.S. Copyright Law, a license may be required from the American Society of Composers, Authors an

60 Chapter 2 Telephony HardwareP0937235 02.1Station Media Bay ModulesYou install the station media bay modules in the Business Communications Manager

Chapter 2 Telephony Hardware 61Installation and Maintenance GuideFigure 18 Faceplates of DSM 16 and DSM 324X16 Media Bay Module(North American syste

62 Chapter 2 Telephony HardwareP0937235 02.1Analog Station Media Bay Module (North American systems only)The Analog Station media bay module (ASM 8) c

Chapter 2 Telephony Hardware 63Installation and Maintenance GuideSpecialized Media Bay ModulesThis section describes the modules that perform a specif

64 Chapter 2 Telephony HardwareP0937235 02.1DECT DIP SwitchesFigure 22 shows the location of the DIP switches on the DECT module. Refer to Chapter 8,

Chapter 2 Telephony Hardware 65Installation and Maintenance GuideTelephones and AdaptersThe following telephones and adapters can be used with the Bus

66 Chapter 2 Telephony HardwareP0937235 02.1Companion System ComponentsThe Companion system allows portable access from a fixed line. The system consi

Chapter 2 Telephony Hardware 67Installation and Maintenance Guide• C3050 portable handset — The C3050 CT2 Plus portable handset is available in Canada

68 Chapter 2 Telephony HardwareP0937235 02.1

69Installation and Maintenance GuideChapter 3Auxiliary RequirementsYou require a personal computer to run the Business Communications Manager Unified

7Installation and Maintenance Guidetelecommunications company cause to request the user to disconnect the equipment. Users should ensure for their own

70 Chapter 3 Auxiliary RequirementsP0937235 02.1If you are using Netscape Communicator, set the following parameters:• Enable Java: On• Cached documen

71Installation and Maintenance GuideChapter 4Selecting the Media Bay Modules for Your SystemThe media bay modules are the devices in the Business Comm

72 Chapter 4 Selecting the Media Bay Modules for Your SystemP0937235 02.1Selecting the Trunk Media Bay ModulesThe number and type of lines coming into

Chapter 4 Selecting the Media Bay Modules for Your System 73Installation and Maintenance Guide2 Use the number of lines and the number of lines per mo

74 Chapter 4 Selecting the Media Bay Modules for Your SystemP0937235 02.12 Use the number of extensions and the number of extensions per module to det

Chapter 4 Selecting the Media Bay Modules for Your System 75Installation and Maintenance GuideUnderstanding DS30 Channel NumbersA DS30 channel is a bl

76 Chapter 4 Selecting the Media Bay Modules for Your SystemP0937235 02.1Setting OffsetsEach offset is one-quarter of a DS30 channel. Each DS30 channe

Chapter 4 Selecting the Media Bay Modules for Your System 77Installation and Maintenance GuideDetermining Module Channel RequirementsFigure 27 shows h

78 Chapter 4 Selecting the Media Bay Modules for Your SystemP0937235 02.11 Make a list of modules and the space requirements for each module you chose

79Installation and Maintenance GuideChapter 5Installing the Business Communications Manager Base UnitThis chapter describes how to install the Busines

8P0937235 02.1• If the terminal equipment causes harm to the telephone network, the telephone company will notify you in advance that temporary discon

80 Chapter 5 Installing the Business Communications Manager Base UnitP0937235 02.1Electrical RequirementsThe following electrical requirements must be

Chapter 5 Installing the Business Communications Manager Base Unit 81Installation and Maintenance GuideAnalog LoopThe following parameters must be met

82 Chapter 5 Installing the Business Communications Manager Base UnitP0937235 02.1Companion EquipmentIf you are installing a Companion system, check t

Chapter 5 Installing the Business Communications Manager Base Unit 83Installation and Maintenance GuideInstalling the Server in a RackThe Business Com

84 Chapter 5 Installing the Business Communications Manager Base UnitP0937235 02.1Installing the Base Unit into the RackAfter the brackets are install

Chapter 5 Installing the Business Communications Manager Base Unit 85Installation and Maintenance GuideFollow these steps to install the bracket. 1 Al

86 Chapter 5 Installing the Business Communications Manager Base UnitP0937235 02.13 Install the 2 cm (3/4 in.) plywood backboard on the wall.4 Insert

Chapter 5 Installing the Business Communications Manager Base Unit 87Installation and Maintenance GuideInstalling the Base Unit on a Flat SurfaceYou c

88 Chapter 5 Installing the Business Communications Manager Base UnitP0937235 02.1

89Installation and Maintenance GuideChapter 6Installing the Business Communications Manager Expansion UnitThis chapter describes how to install the Bu

9Installation and Maintenance GuideEMI/EMC (FCC Part 15) • Reorient or relocate the receiving antenna. • Increase the separation between the equipment

90 Chapter 6 Installing the Business Communications Manager Expansion UnitP0937235 02.13 Fasten the bracket to the expansion unit using four screws.4

Chapter 6 Installing the Business Communications Manager Expansion Unit 91Installation and Maintenance GuideInstalling the Expansion Unit on the WallY

92 Chapter 6 Installing the Business Communications Manager Expansion UnitP0937235 02.17 Align the slots on the wall mounting bracket over the screws.

Chapter 6 Installing the Business Communications Manager Expansion Unit 93Installation and Maintenance Guide2 Plug the other end of the cable into the

94 Chapter 6 Installing the Business Communications Manager Expansion UnitP0937235 02.1

95Installation and Maintenance GuideChapter 7Media Bay Module Switch SettingsBefore you install a media bay module, assign switch settings for the med

96 Chapter 7 Media Bay Module Switch SettingsP0937235 02.1numbers 2 and 3. However, you cannot choose DS30 channel 7 for the DSM32 module, because the

Chapter 7 Media Bay Module Switch Settings 97Installation and Maintenance GuideFigure 37 Assigning the modules in a hierarchal order 234567*DSM 32D

98 Chapter 7 Media Bay Module Switch SettingsP0937235 02.1Determining Module DIP Switch SettingsAfter you determine in which order you want to assign

Chapter 7 Media Bay Module Switch Settings 99Installation and Maintenance GuideTable 12 shows possible DS30 channel and offset configurations for each