Avaya Communication Server 1000 IP Phone 2007 Guide de l'utilisateur

Nortel Communication Server 1000IP Phone 2007User GuideTitle page

Contents10Flexible Feature Codes (FFC) . . . . . . . . . . . . . . . . . . . . . . 150Regulatory and safety information . . . . . . . . . . . . . .

While away from your desk100Securing your phoneUse the Electronic Lock feature to prevent others from making calls from your phone. The Electronic Loc

While away from your desk101To unlock your phone:4. Choose one of the following:— If dialing locally, press the Goodbye key.— If dialing the FFC remot

Talking with more than one person102Talking with more than one personThis section describes features that enable conversations between more than two p

Talking with more than one person103Setting up a conference callUse the Conference feature to set up a conference call for three or six people includi

Talking with more than one person104If the person you attempt to add to the conference is unavailable Using the Conferee Selectable DisplayUse the Con

Talking with more than one person105To disconnect a conferee:Using Group CallUse the Group Call feature to automatically call members of a predefined

Talking with more than one person106To answer a group call: 2. Tap the Group Call soft key or enter the Group Call FFC.— The feature automatically cal

Talking with more than one person107To end a group call: Press the Goodbye key. Note: When the person who made the group call disconnects, the call t

Working without interruption108Working without interruptionThis section describes features that provide uninterrupted work time.Using Make Set Busy Us

Working without interruption109Contact your system administrator to learn which treatment is configured for your IP Phone.If you press the Deflect key

About the Nortel IP Phone 200711About the Nortel IP Phone 2007The Nortel IP Phone 2007 brings voice and data to the desktop by connecting directly to

Additional call features110Additional call featuresContact your system administrator to determine if the following call features are available on your

Additional call features111Using the Buzz signalUse the Buzz feature to notify another person of a call, a visitor, or a request. By linking two phon

Additional call features112Using Centrex/Exchange Line Switchhook FlashUse the Centrex/Exchange Line Switchhook Flash feature during an established ca

Additional call features113To charge a call in progress:3. Dial the charge account number.4. After the dial tone sounds, dial the number.1. Choose one

Additional call features114To charge a call to an account when you transfer a call:To charge a call to an account when you add someone to a conference

Additional call features115Using Enhanced OverrideUse the Enhanced Override feature to override an active call after you attempt a Forced Camp-on (see

Additional call features116Using Forced Camp-on featureUse the Forced Camp-on feature to automatically ring another phone (internal or external) immed

Additional call features117Answering a call camped-on to your extension:1. Choose one of the following:—Tap the Override soft key.— Enter the Override

Additional call features118Overriding a busy signalUse the Override feature to override a busy signal and interrupt another call.To override a busy or

Additional call features119Using Radio Page Use the Radio Page feature to page a person and stay on the line until that person answers. The paged pers

About the Nortel IP Phone 200712• shared LAN access with a PC• automatic network configuration• hearing-aid compatibility• Web-based applications supp

Additional call features120To use Automatic Post selectionThe called party is either busy on the phone or away from the phone. To page the called part

Additional call features121To answer a Radio PageIf you carry a Radio Pager, a page indicates that someone dialed your DN. If the Radio Page system is

Additional call features122To respond to a voice call Your phone rings once and the caller's voice transmits through your speaker. Lift the hands

Additional phone features123Additional phone featuresUsing the Personal DirectoryUse the Personal Directory feature to create and store up to 100 dire

Additional phone features124To edit an entry6. Do one of the following:—Tap the Done soft key to save the new entry.—Tap the Cancel soft key to return

Additional phone features125To delete an entryTo search for an entry1. Press the Up/Down navigation keys to scroll and to highlight the desired entry.

Additional phone features126Using the Callers ListThe Callers List feature logs all incoming calls. Callers List can store up to 100 entries in the li

Additional phone features127To delete an entryTo delete the entire Callers ListUsing the Redial ListThe Redial List feature logs all outgoing calls. R

Additional phone features128Note: If the caller name is not defined, then only the telephone number is displayed.Entries in the Redial List are sorte

Additional phone features129To delete an entryTo delete the entire Redial List1. Press the Up/Down navigation keys to scroll and to highlight the desi

About the Nortel IP Phone 200713Use the Goodbye key to terminate an active call.Press the Hold key to put an active call on hold. Tap the flashing lin

Additional phone features130Using Virtual OfficeWhen you are away from your office phone, use the Virtual Office feature to transfer your calls along

Additional phone features131To activate Virtual Office from this IP Phone on your Office IP Phone:1. Press the Virtual soft key.2. At the prompt, ente

Additional phone features132Using Virtual Office on your office phoneTo regain operation of a phone being used for Virtual OfficeWhen activated for Vi

Additional phone features133Logging out of Virtual OfficeTo log out of Virtual Office, press the Virtual soft key.Automatic log out from Virtual Offic

Additional phone features134Troubleshooting Virtual OfficeIf you receive a Virtual Office error message, it will appear on the LCD screen. Table 6 lis

Additional phone features135Locked from Login Three failed attempts to enter the correct Station Control Password.Wait one hour for the lock to clear

Additional phone features136Server Unreachable (2)Network problem. Notify system administrator if the problem persists.VOUD configured on TNRemote IP

Additional phone features137Using Media Gateway 1000BThe Media Gateway 1000B (MG 1000B) phone can operate in Normal or Local Mode.Normal ModeThe phone

Additional phone features138Resuming Normal ModeUse the Resume Normal Mode command to return to Normal Mode after testing survival functionality. Note

Additional phone features139Local ModeInvalid ID (1)Gatekeeper unable to find endpoint from Branch user ID.Notify system administrator.Local Mode Inva

About the Nortel IP Phone 200714Your Mute key functionality is enabled or disabled by your system administrator. Contact your system administrator to

Hospitality features140Hospitality featuresHospitality features are intended for hotel operations.Setting Automatic Wake-UpUse the Automatic Wake-Up f

Hospitality features141To deactivate an Automatic Wake-Up callTo verify the time for the Automatic Wake-Up call1. Lift the handset. 2. Dial the Automa

Hospitality features142Activating Message RegistrationUse the Message Registration feature to read, change, or reset meters that log your hotel phone

Hospitality features143To reset a meter to zero:Using Maid IdentificationUse the Maid Identification feature to track the cleaning status of rooms. Th

Hospitality features144Displaying Room StatusUse the Room Status feature to view the status of a room using the Display Module.To read the status of a

Hospitality features145To change the status of a room:2. Dial the Directory Number (DN) of the room. The DN appears followed by a two-digit code.The f

Hospitality features1462. Dial the Directory Number (DN) of the room. The DN appears followed by a two-digit code.The first digit indicates the occupa

External Server Applications147External Server ApplicationsUse External Server Applications to access a variety of applications directly from your IP

Record on Demand148Record on DemandIf this feature is enabled, you can use the Record on Demand (ROD) feature key to record your telephone conversatio

Record on Demand149• CR application in Bulk Record + Save everything mode - Recorded conversation is saved at the end of the call. If the SAVE key is

About the Nortel IP Phone 200715IP Phone displayThe IP Phone 2007 provides a large, color touch-panel display that supports color XML/HTML content thr

Flexible Feature Codes (FFC)150Flexible Feature Codes (FFC)Use Table 8 to track the FFCs assigned by your system administrator. Table 8: Flexible Feat

Regulatory and safety information151Regulatory and safety informationThis equipment has been tested and found to comply with the limits for a Class B

Regulatory and safety information152Table 9 lists EMC compliance for various jurisdictions.Table 10: SafetyOther Safety Approvals: IEC 60950-1: ITE eq

Regulatory and safety information153OtherUS/Canada: Hearing Aid Compatibility (HAC) as per FCC Part 68This equipment complies with the CE Marking requ

Regulatory and safety information154

Nortel Communication Server 1000IP Phone 2007User GuideCopyright © 2005–2010 Nortel Networks. All rights reserved.LEGAL NOTICEWhile the information

About the Nortel IP Phone 200716Application areaThe Application area provides:• line and feature soft key status• information items such as caller num

About the Nortel IP Phone 200717Your IP Phone 2007 displays different icons and text labels depending on the version of your IP Phone and the installe

About the Nortel IP Phone 200718Figure 4: IP Phone 2007 Tools/Navigation areaThe Tools/Navigation area has five main elements presented as touchable s

About the Nortel IP Phone 200719Touch panelYou perform point-and-click operations on your IP Phone 2007 using the touch panel. The touch panel is used

About the Nortel IP Phone 200720Using the stylus You operate the touch panel using a stylus or your finger. However, use of a stylus is recommended to

About the Nortel IP Phone 200721Security featuresThe following security features are available on your IP Phone 2007:• Using encrypted calling• Managi

About the Nortel IP Phone 200722To turn password protection on or off 4. Use the dialpad to enter your password at the prompt.5. Press the Up/Down ke

About the Nortel IP Phone 2007234. Use the dialpad to enter your password (if Password Protection is enabled).5. Tap the Enter soft key.6. Press the U

Connecting the components24Connecting the componentsBefore you beginConnecting the components of the phone1. Attach the handset cord, with the longer

Connecting the components25stand in the channels provided and do not interfere with the tilt mechanism as shown in Figure 8 on page 27 .5. Connect the

Connecting the components26Figure 6: Attaching the Ethernet power cable, and handset cordFigure 7: Attaching the stands

Connecting the components27Figure 8: Arranging the cords to exit the stand

Entering and editing text28Entering and editing textYou can enter and edit text on your IP Phone 2007 using the following methods:• “Entering text usi

Entering and editing text29When entering IP addresses with the dialpad, the address is entered as xxx**xxx**xxx**xxx, and the phone translates this to

Revision history3Revision historyJune 2010Standard 05.02. This document is up-issued to reflect changes in technical content for Call Log Options.June

Entering and editing text30Entering text using the USB keyboardThe USB keyboard, when connected, can be used to enter text in the tools and graphical

Configuring IP Phone Local Options31Configuring IP Phone Local OptionsYour IP Phone 2007 has both local and server-based options. The local options co

Configuring IP Phone Local Options32Using the Touch Panel Setup toolThe Touch Panel Setup tool calibrates the touch panel and stylus. Calibration is r

Configuring IP Phone Local Options33Adjusting Display SettingsThe Display Settings tools are used to alter the physical settings of the display. To ad

Configuring IP Phone Local Options343. The screen displays:• Brightness and a set of Down and Up soft keys• Backlight xxx, where xxx is a time in minu

Configuring IP Phone Local Options356. To increase the time before the display sleeps (goes black), tap the Up soft key beside the Backlight label. Th

Configuring IP Phone Local Options368. To increase the time before the screensaver slideshow begins, tap the Up soft key beside the Screensaver label.

Configuring IP Phone Local Options37Using USB DevicesThe USB Devices menu provides information about the Universal Serial Bus (USB) devices plugged in

Configuring IP Phone Local Options38Using PreferencesConfigure individual user preferences using the Preferences tool. The Preferences menu contains t

Configuring IP Phone Local Options39The boxes shown with a black outline are the current settings._ _ _ _ _ _ _ _ _4. To change a soft key from displa

Revision history4

Configuring IP Phone Local Options40To exit from the Preferences menu:oror6. Choose one of the following:• To apply the changes, tap the Apply soft ke

Configuring services on the IP Phone 200741Configuring services on the IP Phone 2007The IP Phone 2007 Services menu lists the following submenus:•The

Configuring services on the IP Phone 200742• “Enabling On-hook Default Path” on page 61• “Changing feature key labels” on page 62• “Configuring Name D

Configuring services on the IP Phone 200743Adjusting the volumeTo adjust the volume, tap the Services soft key, select Telephone Options, and select V

Configuring services on the IP Phone 200744To adjust the Handset listen volume:3. To increase or decrease the volume, choose one of the following:—Tap

Configuring services on the IP Phone 200745To adjust the Handsfree listen volume:4. Choose one of the following:—Tap the Select soft key to save the c

Configuring services on the IP Phone 200746To adjust the Headset listen volume:To adjust the Buzzer volume:1. Press the Up/Down navigation keys to scr

Configuring services on the IP Phone 200747Adjusting the display screen contrastTo adjust the LCD display screen contrast, tap the Services soft key,

Configuring services on the IP Phone 200748If the Language setting is password-protected, you must enter a password (SCPW) to change the language. If

Configuring services on the IP Phone 200749To configure Live Dialpad, tap the Services soft key, select Telephone Options and select Live Dialpad from

Contents5ContentsAbout the Nortel IP Phone 2007 . . . . . . . . . . . . . . . . . . . . . 11Basic features . . . . . . . . . . . . . . . . . . . . .

Configuring services on the IP Phone 200750To select the date and time:1. Press the Up/Down navigation keys to scroll and highlight the desired format

Configuring services on the IP Phone 200751Accessing display diagnosticsThe display diagnostics option tests the phone display screen and indicator li

Configuring services on the IP Phone 200752Viewing phone informationThe Set Info option displays the following:• General Info• Set IP Info• Ethernet I

Configuring services on the IP Phone 200753DiagnosticsThe diagnostics option from the Telephone Options menu is unsupported. Tap the OK soft key to re

Configuring services on the IP Phone 200754To log all calls:3. Press the Up/Down navigation keys to scroll and to highlight the Log Mode option.4. Tap

Configuring services on the IP Phone 200755To log all incoming calls including calls while IP Phone is busy:To log all incoming calls including calls

Configuring services on the IP Phone 200756To configure New Call indication:Configuring Preferred Name MatchYou can configure the IP Phone 2007 to dis

Configuring services on the IP Phone 200757To configure Preferred Name Match:Configuring Area Code SetupUsing the Area Code Setup menu, a user can sav

Configuring services on the IP Phone 200758To configure default area codes (three maximum):To edit area code display:1. Press the Up/Down navigation k

Configuring services on the IP Phone 200759Choosing a Ring typeThe Ring type option sets the phone ring tone. To choose a ring type, tap the Services

Contents6Using the Touch Panel Setup tool . . . . . . . . . . . . . . . . . . . . . 32Adjusting Display Settings . . . . . . . . . . . . . . . .

Configuring services on the IP Phone 200760To select a Ring type:1. Press the Up/Down navigation keys to scroll and to highlight one of the ring types

Configuring services on the IP Phone 200761Enabling or disabling Call TimerThe Call Timer measures the length of each call. To enable Call Timer, tap

Configuring services on the IP Phone 200762Changing feature key labelsThe Change FeatureKey label option renames the label displayed next to each feat

Configuring services on the IP Phone 2007634. Tap the feature soft key to be changed. Note: If you tap a prime DN soft key, an error message displays.

Configuring services on the IP Phone 200764Restore all the default labels:To restore all feature soft key labels, tap the Services soft key, select Te

Configuring services on the IP Phone 200765Configuring Name Display formatYou can configure the IP Phone 2007 to display the name of the incoming call

Configuring services on the IP Phone 200766To configure the Name Display format:Configuring Caller ID display orderCaller ID display order appears in

Configuring services on the IP Phone 2007671. Press the Services key, select Telephone Options and select Caller ID display order.2. Press the Up/Down

Making a call68Making a callThis section describes features associated with making a call. There are several ways to make a call from an IP Phone 2007

Making a call69Using Handsfree dialingUse Handsfree dialing to use a built-in microphone and speaker or a headset instead of the handset. While on an

Contents7Making a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68Using Off-hook dialing . . . . . . . . . . . . .

Making a call70To mute a Handsfree call:To switch from Handsfree mode to Handset mode:To switch from Handset mode to Handsfree mode:To use a headset:1

Making a call71To switch from Handsfree mode to Headset mode:Using Live DialpadUse Live Dialpad to dial a number using the phone dialpad without picki

Making a call72• “Making a call using the Redial List” on page 74Making a call using the Corporate DirectoryThe Corporate Directory feature provides a

Making a call73Making a call using the Personal DirectoryUsing the Personal Directory feature, you can store a maximum of 100 entries consisting of na

Making a call74Making a call using the Redial ListThe Redial List feature automatically stores a maximum of 20 previously dialed phone numbers. To use

Making a call75Using PredialUse the Predial feature to enter, preview, and edit numbers before dialing. To use Predial:To edit a Predial number:1. Wit

Making a call76Using AutodialUse the Autodial feature to display, store, and automatically dial phone numbers.To store an Autodial number3. Tap a line

Making a call77To display an Autodial number:To use Autodial:Using Ring AgainUse the Ring Again feature if you receive a busy tone, or if there is no

Making a call78To call a Ring Again party after you receive notification:To deactivate Ring Again before notification:2. Choose one of the following:—

Making a call79Using Last Number RedialUse the Last Number Redial feature to automatically redial the last dialed number. To use Last Number Redial:Us

Contents8Incoming calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92Using Automatic Answerback . . . . . . . . . . . .

Making a call80To make a Speed Call:Using System Speed CallUse the System Speed Call feature to dial Speed Call codes that override dialing restrictio

Making a call81Using Hot LineUse the Hot Line feature to automatically dial a specific number.To use Hot Line:Using Intercom callingUse the Intercom f

Making a call82To answer an Intercom call while on a line other than your Intercom group line:1. Choose one of the following keys:—Press the Hold key

Answering a call83Answering a callEach incoming call causes the phone to ring, the line (DN) soft key to flash and show a , and the message indicator

While on an active call84While on an active callThis section describes features available during an active call.Placing a call on holdUse the Hold fea

While on an active call85To return to the original call if the transfer is incomplete:Using Timed Reminder RecallUse the Timed Reminder Recall feature

While on an active call86If the transferred call is not answered, your phone rings:3. Choose one of the following to start the call timer:—Tap the Tra

While on an active call87Using Attendant RecallUse the Attendant Recall feature to contact an attendant during a call and to connect the call to the a

While on an active call88To park a call on a DN other than the System Park DN or your own DN:To park a call using the SPRE code or FFC:1. Tap the Park

While on an active call89To retrieve a parked call:Recording a Calling Party NumberUse the Calling Party Number feature to record a caller’s number or

Contents9Using Radio Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 119Using Voice Call . . . . . . . . . . . . . . . . . .

While on an active call90Displaying incoming callsUse the Display feature to display a second incoming caller’s number and name (if available) during

While on an active call91To use Call Trace without a Call Trace soft key:1. Choose one of the following:—Tap the Transfer soft key. —Tap the Conferenc

Incoming calls92Incoming callsThis section describes features used with incoming calls.Using Automatic AnswerbackWhen the Automatic Answerback feature

Incoming calls93To answer an incoming call in another call pickup group2. Choose one of the following:—Tap the Pickup soft key.— Enter the Pickup Ring

Incoming calls94To answer a call at a specific extension in any pickup groupUsing Call WaitingThe Call Waiting feature alerts you to an incoming call

Incoming calls95To return to the first phone call:If you do not have a Call Waiting soft key:1. Choose one of the following:— Press the Hold key to pu

While away from your desk96While away from your deskThis section describes features to use when you are away from your desk.Using Call ForwardUse the

While away from your desk97To reinstate Call Forward to the same number:Using Internal Call ForwardUse Internal Call Forward to accept only calls orig

While away from your desk98To deactivate Internal Call ForwardTo reinstate Call Forward to the same number:Using Remote Call ForwardUse the Remote Cal

While away from your desk99To deactivate Remote Call Forward:4. Dial your SCPW.5. Choose one of the following:— Dial your DN.— To forward calls to the