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Avaya CallPilot Contact Center Telephone manuels

Manuels d'utilisation et guides de l'utilisateur pour Téléphones IP Avaya CallPilot Contact Center Telephone.
Nous fournissons des manuels en pdf 2 Avaya CallPilot Contact Center Telephone à télécharger gratuitement par type de document : Manuel d'utilisateur


Avaya CallPilot Contact Center Telephone Manuel d'utilisateur (218 pages)


marque: Avaya | Catégorie: Téléphones IP | Taille: 1.81 MB |

 

Table des matières

Administration Guide

1

Trademarks

2

Task List

3

Contents

5

10 Contents

10

N0060615N0060615

10

Chapter 1

11

12 Chapter 1 Getting started

12

Chapter 1 Getting started 13

13

14 Chapter 1 Getting started

14

Audience

15

Acronyms

15

Symbols and text conventions

16

Related publications

17

How to get Help

18

Chapter 1 Getting started 19

19

20 Chapter 1 Getting started

20

Chapter 2

21

Using the dialpad

22

About telephone buttons

23

Feature codes

24

To program a memory button

25

Agent Feature Codes

28

Chapter 3

29

25 Activated is displayed

31

Reserved channels

33

Setting Caller ID

35

To set Caller ID

36

Configuring lines

40

Chapter 4

45

Chapter 5

49

Skillset properties

50

Setting up a skillset

53

Enabling a skillset

57

Disabling a skillset

58

Changing skillset properties

59

Unconfiguring a skillset

63

Chapter 6

65

Indication telephone

66

Opening a skillset mailbox

69

Skillset mailbox password

71

to select a greeting

76

2 new 0 saved

82

PLAY REC ADMIN

82

No messages

84

COMP MBOX EXIT

84

Retrieving erased messages

85

Replying to messages

86

Chapter 7

89

Msg notify

97

SELECT

97

Deleting a destination number

110

Adding a destination number

111

To add a destination number

112

Chapter 8

115

Adding an agent

116

Changing an agent

118

Adding multiple agents

119

Dynamic Agent Priority

121

Viewing agents in a skillset

126

NEXT PREV VIEW

127

Logging an agent off

128

Deleting an agent

129

Resetting an agent password

130

Changing an agent priority

130

To change an agent priority

131

Chapter 9

133

Example 1

135

Example 2

135

Example 3

136

Example 4

136

Example 5

137

Example 6

138

Example 7

138

Example 8

139

Adding Overflow rules

140

Deleting Overflow rules

144

Erase rule: X

145

CHNG OK

145

Chapter 10

147

Fax Detection

148

Adding a Greeting step

150

To add a Greeting step

152

Adding a Distribute for step

156

Adding a Goto step

157

Adding a Transfer step

159

Adding a Disconnect step

162

16 Press OK

163

Changing a routing table

170

13 Press VIEW

171

14 Press NEXT

171

to view each remaining step

171

Modifying Routing Table steps

172

Press NEXT

173

Erasing a Routing Table

174

Chapter 11

177

Monitoring tips

178

Monitoring skillsets

179

To monitor skillsets

180

Taking some Not Ready time

182

Logging off

183

Changing your password

183

Supervisor Help

184

Configuring Supervisor Help

186

How to handle missed requests

187

Chapter 12

189

Routing Table administration

190

Plan for busy times:

192

Plan for slow times:

192

Chapter 13

193

Agent problems

194

Do Not Disturb

195

Call Forward No Answer

195

Hunt groups

195

Automatic Answer

195

Skillset problems

196

Chapter 14

197

Feature Codes

198

Operator/Business Status

199

Contact Center skillsets

200

Contact Center agents

202

Skillset assignments

203

Skillset mailboxes

204

Routing Tables

205

Line answering

206

Glossary

207

Numerics

213

218 Index

218

Avaya CallPilot Contact Center Telephone Manuel d'utilisateur (218 pages)


marque: Avaya | Catégorie: Téléphones IP | Taille: 1.81 MB |

 

Table des matières

Administration Guide

1

Trademarks

2

Task List

3

6 Task List

6

Contents

7

12 Contents

12

Chapter 1

13

14 Chapter 1 Getting started

14

Chapter 1 Getting started 15

15

16 Chapter 1 Getting started

16

Audience

17

Acronyms

17

Symbols and text conventions

18

Related publications

19

How to get Help

20

Chapter 2

21

Using the dialpad

22

About telephone buttons

23

Feature codes

24

To program a memory button

25

Agent Feature Codes

28

Chapter 3

29

Reserved channels

33

Setting Caller ID

35

To set Caller ID

36

To select skillsets

38

Configuring lines

40

Chapter 4

45

Chapter 5

49

Skillset properties

50

Setting up a skillset

53

Enabling a skillset

57

Disabling a skillset

58

Changing skillset properties

59

Unconfiguring a skillset

63

Chapter 6

65

Indication telephone

66

Opening a skillset mailbox

69

Skillset mailbox password

71

to select a greeting

76

2 new 0 saved

82

PLAY REC ADMIN

82

No messages

84

COMP MBOX EXIT

84

Retrieving erased messages

85

Replying to messages

86

Chapter 7

89

Msg notify

97

SELECT

97

Deleting a destination number

110

Adding a destination number

111

To add a destination number

112

NN40040-600NN40040-600

114

Chapter 8

115

To add an agent

116

Changing an agent

118

To change agent properties

119

Adding multiple agents

120

Dynamic Agent Priority

122

To view agents in a skillset

128

To log an agent off

129

To delete an agent

129

Changing an agent priority

131

To change an agent priority

132

Chapter 9

133

Example 1

135

Example 2

135

Example 3

136

Example 4

136

Example 5

137

Example 6

138

Example 7

138

Example 8

139

To add Overflow rules

140

To delete Overflow rules

144

Erase rule: X

145

CHNG OK

145

Chapter 10

147

Fax Detection

148

Adding a Greeting step

150

To add a Greeting step

152

To add a Distribute for step

155

Adding a Goto step

156

Adding a Transfer step

158

To add a Transfer step

159

Adding a Disconnect step

161

16 Press OK

162

Changing a routing table

169

To review Routing Table steps

170

To modify Routing Table steps

171

Press NEXT

172

To erase a Routing Table

173

Chapter 11

177

Monitoring tips

178

Monitoring skillsets

179

To monitor skillsets

180

Taking some Not Ready time

182

Logging off

183

Changing your password

183

Supervisor Help

184

Configuring Supervisor Help

186

How to handle missed requests

187

Chapter 12

189

Routing Table administration

190

Plan for busy times:

192

Plan for slow times:

192

Chapter 13

193

Agent problems

194

Do Not Disturb

195

Call Forward No Answer

195

Hunt groups

195

Automatic Answer

195

Skillset problems

196

Chapter 14

197

Feature Codes

198

Operator/Business Status

199

Contact Center skillsets

200

Contact Center agents

202

Skillset assignments

203

Skillset mailboxes

204

Routing Tables

205

Line answering

206

Glossary

207

Numerics

213

218 Index

218




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